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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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June 07, 2022

you were just a number not a customer. like a large college a student is just a number don't really know you. or care if they do. More

by JOEP6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know who
June 05, 2022

Easy check in and minimal wait time for an oil change. Easy to follow text updates More

by KUZY702
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2022

I love going there because you guys do a awesome job and every time is fast More

by Paloma R Davila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
June 05, 2022

The staff in the service department has always gone above expectations to make an appointment quickly for me. Yea More

by SAHELMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2022

We have been customers for many years so you must have courteous employees and good service for us to continue to come back More

by jatboe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2022

Very happy with the service. The only problem is they forget to reset so I had to go back to get the oil change required light to go off More

by BMKING3434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
June 04, 2022

Fast and friendly service! Free drinks and cookies. Reasonable price for oil change and tire rotation. More

by Mdgstars
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2022

I love Luther Ford! Fast service and very friendly and professional people! I would recommend Luther Ford to everyone I know. More

by cynthiamalsam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2022

Luther Ford has always taken good care of me. I do get good service at your Dealership More

by rldiehlnet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

I have a door on my escape that needs repair! The dealership scheduled me to come in in a month. I took my escape there after a month and a mechanic looked at the door and scheduled me for the More

by WENBERGN
Friendliness
Recommend Dealer
No
Employees Worked With
I am not sure of who looked at my door!
Jun 02, 2022 -

Luther Family Ford responded

I apologize for the scheduling issue. In the past door check issues were able to be handled in house. In your particular case Ford has decided the proper repair is to replace the door itself. Unfortunately that does require a certified body shop to perform the proper repair. I do see we have you scheduled and will be providing you with a loaner vehicle while you are in for repair.

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