Back

Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

Sort by
August 05, 2022

Went in to have my battery checked as I was having trouble starting. They replaced my battery in record time. More

by MICHAEL.RIX
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

They always do a great job. If there is something wrong they will tell you what needs to be done with out being pushy. More

by babs197335
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

This dealership helped out by getting what I needed done for my wheel alignment along with getting any and all recalls that I had on my vehicle done. More

by Xavierherman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

Always completes my services on time and at a fair price. Service department personnel are very helpful. More

by noelguthmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

My experience was super. I Was told it would be about a 2 hour visit and was gon in 1 1/2. More

by RBERGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

Mechanics are always helpful and knowledgeable. The staff is always pleasant when it comes time to pay and head out. More

by M.L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

A very quick oil change. Was in and out in less than 30 minutes. Also tried to fix and give other option for key that was broken. Loved that the vacuumed out my car. More

by Jhovenitaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

Picked up truck and had a dead battery, did not diagnose check battery light and charged me for it Claimed tracks were broken on sunroof, they are not, didn’t check moisture on sunroof switch board, mis More

by Kranchf350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bendickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Luther Family Ford responded

Good Morning, The technician diagnosed your battery issue as being an open in the wiring harness circuit CDC09, all repairs declined. Any time diagnostics are requested by a customer there is a charge associated with the technicians time. The sunroof issue was diagnose to be broken guides, they are made of plastic and are cracked, moisture is present in the overhead counsel. Sunroof is not operating properly coupled with water intrusion already present will lead to all sorts of electrical issues including battery drain. All repairs were declined. I apologize if anyone treated you in any manner that made you feel as though you were disrespected. That is not how we treat our guests. Generally my teams feedback is positive. I am very easy to be reached and am disappointed that you chose to respond in this manner rather than reaching out to me directly.

Aug 05, 2022 -

Kranchf350 responded

Never had a dead battery before bringing it in to be serviced, Haven’t had a battery issue since servicing Ordered a used upper counsel and plugged it in and sunroof works fine, seals up perfectly. Had two tpms sensors installed and now on of the sensors I had installed a couple months ago doesn’t work Still have a advanced steering light on my dash that wasn’t there prior to coming in. Basically paid 700$ for the tech to install two tpms sensors and drain my batteries down to nothing If you think this is good service work, I’m thouroughly disappointed in your shop

Aug 05, 2022 -

Luther Family Ford responded

The initial complaint is vehicle is leaking water through the upper control panel on the headliner after rain. Inspection revealed the sunroof was not parking correctly allowing water to leak in. A used console would not rectify that concern. It may rectify the damage already caused to the console by water intrusion but will not address the root cause of the complaint which is water leaking. In either case a console was recommended due to the water damage. The vehicle was brought in for LH sensors inop, is the concern with the left hand sensors rectified? Have you allowed us to try to retrain the right hand side? Yes the vehicle did need to be jumped at the dealership, I believe my staff stayed after hours to rectify that concern. With the charging system issue the alternators are not operating correctly, they may cease to charge or charge constantly, leading to premature battery failure. We would be happy to revisit the diagnosis as Brian had offered that evening. I will attempt to contact you on Monday and see what would work best for you.

Aug 06, 2022 -

Kranchf350 responded

Staff did not stay after hours, dealership’s service department was open an hour after I left the premises, you are a liar and trying to blame bad service on the customer

Aug 06, 2022 -

Kranchf350 responded

Tech could not correctly diagnose bad sunroof rails as I pulled fuse to sunroof, it was inoperable as brought in, never opened to even see rails!!! Bad service department and quickly blame customer for terrible service work

August 04, 2022

Very Friendly and thorough work! The work was done efficiently while we were at work so we were able to drive the car again that very day. More

by laura d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2022

They always take good care of my Fusion. The workers are so very polite. Always get in and out promptly. The coffee and cookies are tasty. More

by Karen Westrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
...
96
...