Luther Family Ford - Service Center

Always good service- easy to get in as i always make an appointment and just drive in. Never have to wait long. The only problem this last time was i could not use my ford pass rewards as the system was do appointment and just drive in. Never have to wait long. The only problem this last time was i could not use my ford pass rewards as the system was down. Hoping they do not expire. But service was good More

I thought Terrence was very nice and immediately approached me when I arrived and I’ve never been to your dealership before as I just moved here recently. Through the whole process Terrence was grea approached me when I arrived and I’ve never been to your dealership before as I just moved here recently. Through the whole process Terrence was great and very communicative. I was disappointed that your quick lube manager decided that she/he didn’t feel comfortable giving me a tire rotation, while I was getting my oil changed. I was very transparent with the team and told them that I had factory rims on my 2014 Ford focus and hubcaps but I had aftermarket Lugnuts, due to the fact that the Ford dealership in Massachusetts where I moved here from and had serviced my car from new, had either under torqued or over torqued my previous Lugnuts and caused the holes to now be oblong, instead of round. The larger Lugnuts are holding the tires on in case of concern for loosening on the road. The larger Lugnuts are holding the holes tighter. I did not realize this has been done to my rims until after I left MASSACHUSETTS and moved to North Carolina, before moving here. Your quick lube staff did not want the liability of trying to do a tire rotation as they thought they may damage one of my axles. It seemed a bit extreme, but I have to respect their feelings. I just don’t think it was that much of a risk and your service center felt the same way. I have now made an appointment to come in on Saturday in early August to get my tires rotated by your service department. Trevino who I spoke to was very nice and I’m looking forward to coming in and getting that done and feel confident they’ll do a good job and assure that everything looks good/ safe. I understand I will eventually need new rims and already have a new driver side front rim, but I wanted to upgrade to something other than what I already have - nicer that does not need hubcaps and unfortunately your parts department told me there’s nothing else you could offer me at your dealership for rims besides what I already have for 15 inch wheels. So I will have to shop elsewhere for after market rims. The dealership looks nice and you offer some nice amenities to your customers. The waiting area is nice and everyone seems friendly except for one of your parts guys who acts like everything’s an inconvenience. Maybe you need some more parts people as they seem overwhelmed and aggravated. Terrence is a very nice attribute to your company, as is Trevino. Their personalities make it a pleasure to come there and happy to come back. I am sad to hear that Ford is no longer making cars or not focused on making cars, that their focus is SUVs, as they are a lot more expensive. Not sure if it’s regional or national. I would certainly like an SUV more especially in this region with the winters. But I really do like my focus and I would’ve liked to have upgraded to a newer one or maybe a larger car. Thanks! More

I’ve been here before and it provides excellent service to me and all of vehicles that brings to this dealership. to me and all of vehicles that brings to this dealership. More

Everyone was great to deal with again! Steve explained the issues and went out of his way to make sure it was done well. Steve explained the issues and went out of his way to make sure it was done well. More

Friendly and honest. Free cookies and coffee. Explain everything to you so you understand. Reasonable pricing for service. Free cookies and coffee. Explain everything to you so you understand. Reasonable pricing for service. More

Ryan always kept me up to date on the progress of my repair. Needed a new transmission so it was a big job repair. Needed a new transmission so it was a big job More

Super helpful and fast service. Worked us in for same day service. We Greatly appreciated the speed and flexibility. Worked us in for same day service. We Greatly appreciated the speed and flexibility. More

Luther strives to give good service. . I am impressed with Steve Fisher and John. The work was completed in a satisfactory manner. . I am impressed with Steve Fisher and John. The work was completed in a satisfactory manner. More