Luther Hopkins Honda

I've always been very pleased with the quality of service, responsiveness, and how I've been treated by your staff. Top notch! Thank you!! kg service, responsiveness, and how I've been treated by your staff. Top notch! Thank you!! kg More

Great waiting room with a place to work, coffee/water, cookies, and tv's. Oil changes aren't the lowest price but good work and much better than sitting in a service station. cookies, and tv's. Oil changes aren't the lowest price but good work and much better than sitting in a service station. More

I started going to Hopkins Honda for service over a year ago. My experiences continue to be very positive. Customer service continues to be professional and friendly. Price continues to be a good value a ago. My experiences continue to be very positive. Customer service continues to be professional and friendly. Price continues to be a good value and has never been above what's originally quoted. I will continue to go to Hopkins Honda for all my service needs. And when I'm ready for a new car, I plan to go here as well. More

My car needed a tune up because it did not start while in the garage. After calling AAA to get my car towed, I called the dealership and they were willing and ready to receive my vehicle as well as having a the garage. After calling AAA to get my car towed, I called the dealership and they were willing and ready to receive my vehicle as well as having a loaner car ready for me to use. More

very nice place, but I miss the top car salesman, GENE LARSON This was Kyle's favorite also. I should talk on and on and say a bunch of garbage. Nice showroom and excellant cars. Good cookies and cof LARSON This was Kyle's favorite also. I should talk on and on and say a bunch of garbage. Nice showroom and excellant cars. Good cookies and coffee. More

My Accord had an emissions warning light come on. I scheduled a service appointment for 11:30am on a Friday and made plans for lunch out with my wife. They told me service would take an hour and I retu scheduled a service appointment for 11:30am on a Friday and made plans for lunch out with my wife. They told me service would take an hour and I returned at 1:00pm. Upon returning they said it would be another hour from that point. Around 2:00pm they finally looked at my car and diagnosed that it needed a new oxygen sensor (which I had speculated what it was when I talked to them at 11:30am). Service was finally complete at 3:30pm after four hours at the dealership. The woman paying in front of me at the register was complaining of bad service too but a manager was not available to handle her complaint. This was my first experience with Hopkins Honda and it will be my last. If they had been honest with the time needed I would have driven my wife's car home after lunch and she would have had a coworker drop her off to pick up my car at the end of the day. As it was I wasted half a day, paid way too much and was never told why it too so long. More

Susan Lano was awesome to deal with. I am a loyal customer. The service department has gone above and beyond our expectations. Thank you Luthers! customer. The service department has gone above and beyond our expectations. Thank you Luthers! More

I brought my car in for service due to no heat. I got a call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech cou call back telling me my entire radiator and fan assembly and shroud needed to replaced at a cost of $1200.00. When I asked why, the service tech couldn't explain it very well. Next tiime it would be nice if the customer service person knew what was going on prior to making a call telling the customer it will cost $1200.00. The reason I marked a bad score for cost was I ended up taking my radiator problem to get fixed at a different location and it cost $500. The parts installed were new and also included a 3 year warranty on them as well. I realize a dealership is always going to cost more but I felt this was a bit excessive. Your customer service person also tried to sell me 4 new tires at a total cost of $800 for my Honda Accord. I shopped online and found the same tires for $80 a piece for a total cost of $320.00. Once again, that seems a bit excessive as well. More

They've always provided me with prompt and excellent service. I highly recommend them. I've made appointments the same day and several days in advance. They've always been able to fit me in rather qu service. I highly recommend them. I've made appointments the same day and several days in advance. They've always been able to fit me in rather quickly. I've always been offered rides or loaners whenever I get even the smallest work done. The employees are friendly and the repairs always completed within the time told to me. More

Our service manager (Cara) was dismissive of our problem. She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We wil She was quick to resolve our issue by "handling" us. She did not document the mechanics actions on our service report until I asked her to. We will not return to Luther Hopkins as this was our second uncomfortable and unsuccessful visit in 2 months for our brand new car. More