634 Reviews of Luther Hopkins Honda - Service Center
No one even looked up when I drove in. After waiting a few minutes, I approached one of the many people thar hadn't acknowledged me. He asked me to wait a minute, which is fine. We went th After waiting a few minutes, I approached one of the many people thar hadn't acknowledged me. He asked me to wait a minute, which is fine. We went through what needed to be done and he asked if I'd be waiting. I asked that he call or text when finished and I watched as he circled my phone number. I walked into Hopkins to wait for his call or text. 2 hours later I still hadn't heard so I walked back to the service center and saw my car in the lot. Went in and of course the guy I talked to was no where around. So i paid and left. Found out later they'd texted my husband instead of me. At 4:15pm. AND it was $61 even with a coupon. So really expensive, took almost two hours, they texted my husband instead of me leaving me hanging for over 2 hours and the customer service was seriously lacking. More
Parker is a wonderful guy who gave useful info. and good advices. He is great! and good advices. He is great! More
Excellent work, quick, easy and did a great job communicating cost, timing an what was needed. communicating cost, timing an what was needed. More
Customer Service with Zach was great. He's competent and personable. My car did come out with a slight alignment issue though. He's competent and personable. My car did come out with a slight alignment issue though. More
This particular appointment was the easiest to schedule (done via phone). The actual appointment was the on-time and there were no surprises. Great experience all around start to finish. (done via phone). The actual appointment was the on-time and there were no surprises. Great experience all around start to finish. More