Luther Kia of Inver Grove

Car Service + Drive Thru I have been going to Luther Nissan Kia in Inver grove for 6 years now! 2 cars. Customer Service has always been great, & I'm a customer who is underst I have been going to Luther Nissan Kia in Inver grove for 6 years now! 2 cars. Customer Service has always been great, & I'm a customer who is understanding when things are busy, yet I still manage to feel like I am an important person. I had Lionel for service June 3rd and It was great to see a familiar face. For me, I come back picking up where we left off. I am also really happy because I had my daughter and Father with and it 30 more minutes for service to get other things done, and frankly the oil change went more fast than I had expected then before. Lionel was awesome at letting me get a ride down to the nearest fast food joint. I appreciate the guy who drove me, he was awesome! When I came back, my car was done! I like that they go Beyond for their customers. I also am thrilled about the new coffee machine and refrigerator with bottles and the toys for kids. More

Fantastic experience I can't say enough about the Adam Bistadodeau, my service advisor. I needed service work for my 2015 Sorento. After a very disappointing stop at a c I can't say enough about the Adam Bistadodeau, my service advisor. I needed service work for my 2015 Sorento. After a very disappointing stop at a competitor's service dept., I found Luther Kia Inver Grove Heights on the internet and called and was directed to Adam. Adam immediately recognized my problem and asked when it was convenient for me to bring the vehicle for repair. I was unable to keep the original appt. and called Adam and he changed the appt for me. When I arrived, Adam said they would get right on it and had a loaner car waiting for me to use while they were repairing mine, and said he would call my cell phone when ready. Adam called a couple of hours later to inform me it needed a part that wasn't in inventory, but he was having it express delivered and to feel free to continue to use the loaner in the meantime, as I live out of town. I can't say enough about Adam! He is a friendly, accommodating, caring and professional young man. He is a credit to your dealership and I can assure you I will return! More

Fantastic experience Brought my new Kia in for first oil change. What a wonderful experience compared to my previous dealership. In and out in less then 1 hour on a busy Brought my new Kia in for first oil change. What a wonderful experience compared to my previous dealership. In and out in less then 1 hour on a busy Saturday afternoon. The customer lounge was a welcome sight as i had some work to do and had plenty of room All of the service staff i encountered would courteous and professional. T Massie More

Needed Kia recall fixed I received a recall on my brake lights for my Kia Optima, so naturally I took my car to the closest Kia dealership and I got the pleasure of having Ad I received a recall on my brake lights for my Kia Optima, so naturally I took my car to the closest Kia dealership and I got the pleasure of having Adam Bistodeau help me in servicing my car. The experience was smooth and simple with no complications. I would highly recommend this dealership and Adam More

Transmission replacement I heard a sound from my Nissan Altima's transmission, so I took it to Luther Nissan to be checked out. The service department took the car to diagnose I heard a sound from my Nissan Altima's transmission, so I took it to Luther Nissan to be checked out. The service department took the car to diagnose the problem. The service department came to talk to me an hour later in the waiting room and told me it was definitely the transmission. My car is 7years old and has 79000 miles on it, so I am thinking, this is going to hurt financially. The service man told me they had already talked to Nissan and gotten approval to replace the transmission under warranty. They wanted to keep the car so they could have the work done by the end of the next day. They gave me a loaner car at no charge and I was on my way back to work in less then an hour and a half. No hassle, nothing but totally impressed. I told the service man I was impressed and very pleased. The next day, before 2 PM, I got a phone call saying my car was ready to be picked up. That was less then 24 hours from the time I left the shop the day before. My whole experience at Luther Nissan was pleasant and impressive. I definitely will recommend Luther Nissan to my friends and anyone who needs service. More

Oil change Great dealership, great service from Nik! I always enjoy coming in for service as the people are friendly, efficient and I get to see Igor too! Great dealership, great service from Nik! I always enjoy coming in for service as the people are friendly, efficient and I get to see Igor too! More

Many Thanks to the entire staff Many Thanks and kuddos to the entire staff of Luther Nissan for consistently being prompt and curtious when I have been there with my car for sales an Many Thanks and kuddos to the entire staff of Luther Nissan for consistently being prompt and curtious when I have been there with my car for sales and service.You all are doing a great job!I have referred many people there because of how satisfied I have been. Sincerely, Rosemary Kuntz More

Second experience with Luther Nissan Kia With this being our second time working with Luther more specifically Alfredo Rodiles I am just as pleased with the experience as I was with the first With this being our second time working with Luther more specifically Alfredo Rodiles I am just as pleased with the experience as I was with the first. Alfredo listened to my needs and put us into the vehicle that fit perfect. From start to finish it was pleasurable, for me to say that is huge since I have always found car purchasing painful. More

Simply amazing service! Just left the dealership extremely happy as usual! The entire team is very polite and efficient. On top of that...their new coffee machine is da bomb! Just left the dealership extremely happy as usual! The entire team is very polite and efficient. On top of that...their new coffee machine is da bomb! Keep it up guys! Thanks, Silvio More

Improved service since last year On my first trip to this dealership I wished I hadn't gone: Service was slow, people were rude, coffee was stale... basically everything you hate abou On my first trip to this dealership I wished I hadn't gone: Service was slow, people were rude, coffee was stale... basically everything you hate about going to a dealership. Maybe it was just a bad day at the office (for everyone), but I had such a bad experience that, for my next oil change, I drove all the way down to Burnsville's Walser Nissan so I could avoid this place. Fortunately, things are much better now and I'm glad I gave Luther Nissan Kia a second (and third, and fourth) chance. I don't know what changed internally with management, but employees are nicer/happier, the process is smoother, and the waiting room is cleaner than on my first trip. It seems with every return things just keep getting better. If they keep improving, I may have to buy a new truck here some day. More