Luther Kia of Inver Grove

Luther Nissan / Kia service department is always great. Was there this time for a recall item as well as an oil change. In and out with a clean car in less than 1.5 hours. Scott too good care of me. Was there this time for a recall item as well as an oil change. In and out with a clean car in less than 1.5 hours. Scott too good care of me. More

I would like to express my disappointment in this dealership and this service center. When we bought our vehicle about 17 months ago (August of 2012) the feelings we had for this dealership were pre dealership and this service center. When we bought our vehicle about 17 months ago (August of 2012) the feelings we had for this dealership were pretty good. If I had to take this survey and rate them, I probably would have rated them as an overall experience as good (with a few ok's in between). We had major issues with our used vehicle right from the get go, but we felt that Greg and his team were on top of them and doing everything in their power to fix the issues that we had. I can't say the same for the rest of the people at the dealership. We were made to feel that this wasn't any fault of ours and that something happened, nobody could explain it and nobody had any explanations as to why things happened to our vehicle (we had to have the transmission rebuilt within a few weeks of owning our car). We asked how it could have missed the "inspections" that Luther says they do on their previously owned cars, and still, nobody could give us an answer, but Greg and his team tried to fix the wrongs. I give them credit for this and I give them credit for being so "customer focused". Now things have changed. Our vehicle was brought back to Greg and his team at Luther Nissan Kia IGH on Jan. 6th because all of a sudden, we had no heat in our vehicle. When we brought it in, it was going to be looked at and throughout them looking at it, they told us that we needed more work done (Right outer tie rod was loose, breaks were getting bad, air filter and a power steering fluid flush). We appreciate when you tell us what else may need work as to hopefully save us a trip or give us the option to take it somewhere else if we need to. They sent our vehicle over to Fury for the maintenance (which was covered by warranty with a $100 deductable). We did not get our vehicle back until Jan. 15th because we were told they had to send our vehicle back to Fury a second time. We drove our vehicle on Jan. 16th without issues but then on the night of Jan. 16th, the car started really hard. We then brought it back to Luther that night. We weren't treated at all well. It was almost like the service people wanted us gone. They were very short with us, didn't believe us when we called and said that something else was wrong with the vehicle (since we just had it there less than 24 hours prior). The "friendly customer service" was no longer. The comment to us was made of "Well, it is a car, and cars have problems". Really, I don't feel like a car that is only 4 years old with 50K+ miles on it should be having these MAJOR issues. We were then told on Jan. 17th of what they thought was the problem. We were then called on Saturday, Jan. 18th to come and pick up our vehicle that was "fixed". When we got there, guess what, the problem was not fixed and the car still started hard. The service tech was confused and that they would have to look into it more. So we wasted time coming up to pick up a car that was suppose to have been fixed, to find out it had not been. Now we are being told that the problem that they "think" is now it, is possibly the starter. In dealing with all of this, I believe that my overall rating of BAD is an accurate statement as I feel that the customer service has gone downhill as well as the quality of work not being good. My main goal in writing this is to make sure that nobody else is treated as badly as we felt we are being treated. We tried giving this dealership another chance and leased a car earlier this past year (April 2013) but after the past few weeks, I don't have the trust in this dealership anymore, from the General Manager down to the Service Manager. I feel as if we are being looked at as "complainers" or "people that are never satisfied". That is far from the truth. We are people that drive our cars literally until we can't drive them anymore. My husband had his previous vehicle (the one we traded in for our current vehicle) for 11 years with over 170K miles on it and I had my vehicle (we traded that towards our leased vehicle) for 13 years with over 214K files on it. We take pride in our vehicles and owning them. I'm sure that this review will be "passed aside" being that it is not a "glowing" review, but it is an honest review. Thank you More

I absolutely enjoy Luther Inver Grove Heights. I am treated with respect regardless of my questions. I am never asked to get unnecessary work done. treated with respect regardless of my questions. I am never asked to get unnecessary work done. More

Quick thorough explanation and service today. Resolved the issue with friendly service, comfortable waiting area and easy appointment scheduling. No problems further with issue needing service. the issue with friendly service, comfortable waiting area and easy appointment scheduling. No problems further with issue needing service. More

I had such a pleasant experience with this company! I have been in a terrible car that seemed impossible to get out of but with the so very awesome staff I was able to get rid of the peice of junk I had have been in a terrible car that seemed impossible to get out of but with the so very awesome staff I was able to get rid of the peice of junk I had and into a brand new vehicle! Thanks to Dave and many others for making the deal go through smooth, fast, and friendly! I will refer any and eveyone to this company. Thanks again! Christina More

The service was great. Had mt oil changed and spoiler tightened. They had it done in an hour and washed it for me. All while I enjoyed some coffee. tightened. They had it done in an hour and washed it for me. All while I enjoyed some coffee. More

I was shopping around for a car that was within my price range. I made the call into the Inver Grove site and glad I did. I made a call initially (can't recall the name) to get some information only and w range. I made the call into the Inver Grove site and glad I did. I made a call initially (can't recall the name) to get some information only and was not helped within the standards as they told me to come in. I live in Maple Grove so it would have been a drive to come in without seeing if it was the right fit. I ended up calling back and got excellent service from Alredo Rodlles! Alredo did a great job in "listening" to what my needs are and the services he could provide in meeting those needs. I informed him of a price range I felt comfortable with leasing a car for and inquired about the current ad at the time of the 2013 Kia Optima. He gave me ballpark figures over the phone and answered other questions about mpg, features, etc. Ultiamtely I knew I would have to come in but Alfredo made it a terrific experience with giving me information where I could make an educated decision. When I got into the dealership, the inital quote was a little higher than I felt comfortable. Alfredo worked with me (along with his manager Jerry) on getting it to a price that was within my expectation along with including 15,000/year which is something I was going to need! Alfredo was all about my best interests as I did not want to make a decision that evening and wanted to sleep on it. He told me about the equity I would build in a lease could be used towards a new car or lease down the road and utlimately the service I appreciated the most was about the $500 deposit to give me 5-6 days to think about it as I weighed all the good information he gave me. With a purchase like this, I just wanted to take some time to think about it and Alfredo did a terrific job in giving me all the options so I could weigh the decision at my pace! I definitely would recommend Kia/Nissian of Inver Grove and it would be due to the main service efforts of Alfredo Rodlles! Thank you Alredo! Jerry and Jamie were also great...Jerry willing to work with me about the monthly payment and Jamie with being charismatic as we went through the financials. More

Fantastic service and very fast! Very knowledgeable and helpful. Serviced my car and even gave it a car wash! Very impressed, I'll definitely be back here! helpful. Serviced my car and even gave it a car wash! Very impressed, I'll definitely be back here! More

Scott was very helpful and Polite. He answered all of our questions and found us the right vehicle to meet our needs. We are very satisfied with our new Nissan Rogue. questions and found us the right vehicle to meet our needs. We are very satisfied with our new Nissan Rogue. More

I was greeted in a friendly manner. My car was washed and the repair was completed within the time indicated. I'm very satisfied and have complete confidence in Adam and the information he provided me and the repair was completed within the time indicated. I'm very satisfied and have complete confidence in Adam and the information he provided me with and his professional yet friendly manner! More