Luther Kia of Inver Grove

Mary Cerecedes is the perfect example of great customer service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of thi service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of this employee. My car was being towed due to a recall on the steering wheel locking up and she kept her doors open until I arrived to get a loaner car. She did not rush me and definitely showed that her customers mean a lot to her and want the best experience possible for them. Please give Mary as much recognition as you can. She made a difference and she should be acknowledge for the consideration of others and all together kindness she services to her customers. More

I wish there was a way to choose Outstanding. I have to say I had the best experience with these 3 guys. I felt comfortable dealing with all of them and I felt like we were all working for the same goal t say I had the best experience with these 3 guys. I felt comfortable dealing with all of them and I felt like we were all working for the same goal to find me a new SUV. I am so glad I went to Luther yesterday, 12/21/13. I was treated amazingly and not once given the run around. Thank you Tom, Guy, and Mike!!! I will definitely be telling all my friends and family that this is where they need to go. I look forward to working with them in the future. More

Our experience at Luther Nissan Kia was wonderful. They bent over backwards to give us great customer service, both in terms of the car we leased and the financing package. The staff were extremely helpful bent over backwards to give us great customer service, both in terms of the car we leased and the financing package. The staff were extremely helpful and personable. More

Mary Cerecedes, customer service was excellent! She was very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! More

I first brought my car in to Luther Nissan thinking they would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands of dollars to get something "fixed" and 3 days later my vehicle had the same issue. This resulted in me needing a tow back to the dealer. Six days later, my car was ready for pick-up again. The issue was fixed so I came to get my car and the door handle was broken off!! I was so upset but would not drive it off the lot without filing a report for the service manager. There is a plan in place to fix the door but the part that bothers me is why didn't anyone report breaking my door handle? This makes me lose trust in the dealer and if they truly did fix it this time, I will not be bringing my car back in the future. Side note, it was really hard to reach folks when I had to return a call. More

GREAT SERVICE, On time and have had no problems so far with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T More

Had my new Rogue in for it's first oil change... I was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also gave the Rogue a badly needed wash job to remove about a ton of road salt; the appointment was on time and I didn't have to wait long.... all and all it was a great experience.... I'll be back for my next oil change! More

Love this place. Great customer service and attention to detail. They came to our home to finish our contract since we had to leave early. to detail. They came to our home to finish our contract since we had to leave early. More

We took our Kia in for warranty work. It had been snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "w snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "well you could clean the inside if you like." Much to my surprise and delight when we picked up the car the inside mats were cleaned of snow and debris. This was above and beyond what we expected but it was very much appreciated. We have been very impressed with the quality of service we have received at Luther since we bought our 2012 Kia. Thank you for the great service and to Mike especially for his extra-special care. Mike & Vicki Hunst More

Two visits to the dealer, one for a test drive, and another to purchase the vehicle. Both experiences were exceptional. Sales person was very knowledgeable and was very helpful in pointing out the many another to purchase the vehicle. Both experiences were exceptional. Sales person was very knowledgeable and was very helpful in pointing out the many features of our new Sorento. Dealings with the financial closing was equally good. Dealership inventory was exceptional. Highly recommend this dealership to anyone in the Twin Cities who may be shopping for a new Kia. More