Luther Kia of Inver Grove

Luther Nissan Kia uses deceptive sales practices, and lies about availability of financing. This dealership runs has TV and radio ads in the area that tout the liberal nature of their financing. My lies about availability of financing. This dealership runs has TV and radio ads in the area that tout the liberal nature of their financing. My credit is weak but improving, but their ads say they help these people specifically, so I was confident I'd be able to buy a the car I want there. It would be my first NEW car. Upon getting a call from and speaking with one of their their Sales Reps, JP Liesenfeld, he unequivocally tells me on the phone that credit "will be no problem." Based on the fact that his call comes after I had already submitted a credit "pre-approval" using an online form, I believe him. He says specifically, "when I started here at 21, I had the worst credit in America, and they were still able to get me approved. If they could approve me, they can approve ANYBODY." That sounds pretty encouraging to me, and I start to get hopeful In the next few days, I received three phone calls and three e-mails from Mr. Liesenfeld, all following up on my purchasing intentions. He was pleasant, filled me in on financing incentives, offered me resources concerning the specific vehicle I'd expressed an interest in, and made small talk about a recent snowstorm. Then, I got a letter from the dealership refusing financing. I sent two follow-up e-mails to Mr. Liesenfeld, who was so VERY eager to stay in contact previously, for the purpose of asking about my options. To date, I have not gotten a response. I understand that sales are subject to credit approval, but I feel I was genuinely misled both by forms called "credit pre-approval" on the website, their ads boasting of painless credit, as well as Sales Rep JP Liesenfeld's assurance that credit would not be a problem. I have the funds to buy a car and even put down a 10% down payment, but am frustrated that I am being refused both the opportunity to buy, and the courtesy of a follow-up response after being sold a bill of goods on an over-eager sales pitch (as well as ads) that contained significantly misleading information regarding the company's financing practices. I submitted a complaint to the area Better Business Bureau, which was utterly ineffectual. Following up with them produced ZERO response, save a notification on the complaint file saying the matter is "Closed." This is news to me, as nobody ever contacted me from either the BBB, or the dealership to explain or apologize. I'm not personally looking for anything in restitution from Luther Nissan Kia. I simply object to their deceptive sales practices, TV/radio ads, and referral of online forms as being "credit pre-approval." As well, I find their complete "hot-potato" dropping of potential customers whom their sales representatives seemed VERY eager to maintain contact with right up to the point that the seemingly-promised credit approvals do not materialize to be extremely unprofessional. I am not idealistic, nor unrealistic. I just think it's poor, discourteous business practice to mislead people, and then completely cut off all contact once they stop seeing "walking dollar signs" where there are actual human beings instead. More

This has been agreat expreinace so far, I'm looking forward to buying my next car from your company. Tell all your staff thank for all your help. HAVE a MERR forward to buying my next car from your company. Tell all your staff thank for all your help. HAVE a MERRY CHRIStMAS Valerie Armstrong More

Bar none the best service experience I have ever had. I have now been going to Luther Nissan Kia for 5 yrs and have purchased 3 cars. I have always been treated fairly and with respect...this keeps me com have now been going to Luther Nissan Kia for 5 yrs and have purchased 3 cars. I have always been treated fairly and with respect...this keeps me coming back. I return for good pricing and by far the best service dept in the Twin Cities. Thanks to all at Luther Nissan Kia. More

I went to Kline Nissan first and have never been treated so poorly. I went to Luther after and what a difference. They actually cared and treated me with respect. I WOULD HIGHLY RECOMMEND LUTHER NISSAN!!!! so poorly. I went to Luther after and what a difference. They actually cared and treated me with respect. I WOULD HIGHLY RECOMMEND LUTHER NISSAN!!!!! They gave a great price and great service... More

This dealership was fair and up-front. The sales price was clearly specified on the website and there was no-hassles dealing with pricing. When I had issues before and after the sale, the employees worke was clearly specified on the website and there was no-hassles dealing with pricing. When I had issues before and after the sale, the employees worked to resolve them in a timely manner. My overall experience was very good, I would definitely recommend this dealership to friends and family. More

My salesperson Chris Anderson was very Informative He My salesperson Chris Anderson was very Informative He seamed to know everything there is to know about the vehicle I was interested in (the Rondo). My salesperson Chris Anderson was very Informative He seamed to know everything there is to know about the vehicle I was interested in (the Rondo). I will definitely be giving him the first chance at my business the next time around no matter what dealership he is working for. I felt very comfortable with my purchase and lekt feeling like the price was great. I hope the rest of my experience's with luther nissan kia are as good as my first. Thank you, Seth Anderson More

We had 2006 Altima lease return and leased 2009 Altima. Vince Lucas was very attentive of our needs in a car and let us test drive several cars to determine our best fit. He and Mike Jung addressed our bud Vince Lucas was very attentive of our needs in a car and let us test drive several cars to determine our best fit. He and Mike Jung addressed our budget and worked with us on a comfortable lease payment. They are very friendly and easy to work with. I received emails or phone calls to keep me advised of a sales and rebates. Over all it was a very positive experience and car buying can be stressful. Vince Lucas, Mike Jung and everyone at Luther Nissan Kia have been great to work with. Thanks. More

I bought a new kia sportage from luther last year. Ive been real happy with it and the dealership. last week I got hit by a kid who ran a stop sign. The sportage was brought back to Luther. They gave me been real happy with it and the dealership. last week I got hit by a kid who ran a stop sign. The sportage was brought back to Luther. They gave me loner car to drive while they fixed it. Everyone was very friendly and they called to let me know it was done early. When i picked it up, it looked new. good job Luther!! More

I shopped for new hatchback online and I narrowed it down to the Nissan Versa and Honda Fit. I sent out requests for quotes and Raleigh was was the first to respond of four dealers. He gave me alot of info to the Nissan Versa and Honda Fit. I sent out requests for quotes and Raleigh was was the first to respond of four dealers. He gave me alot of information on the vehicle along with pricing. I set an appointment with Raleigh and a nearby Honda dealer because they offered me the best price. When i went to the Honda dealer, they didnt have a Fit with the options that they said they did and were really pushy. I left dissatisfied to say the least. When I showed up at Luther Nissan, Raleigh was with another customer but he had the Versa we spoke about pulled up for me. His manager Mike helped me and took me on a test drive. He was very knowledgable. When we sat down i was worried we were going to have to negotiate because Raleigh wasn't there, but the pricing was the same as discussed. when I signed the paperwork, Eric (i think)was very nice and not pushy. Raleigh was able to show me all of the controls before I left and even set my Bluetooth. I will recommend Luther to anyone who is shopping for a car. More

I was about to buy a car tonight (it was my second time checking out two cars of interest), but I was so turned off by the used car manager that I decided not to buy! Do not waste your time or your money t checking out two cars of interest), but I was so turned off by the used car manager that I decided not to buy! Do not waste your time or your money there. The manager was trying to sell me a damaged Toyota Rav4. The car's front bumper was loose with a crack on the underside and the hood did not close properly -- you seriously cannot tell me that there is nothing wrong with this car. Stay away!!! More