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Luther Kia of Inver Grove - Service Center

Inver Grove Heights, MN

4.5
2,577 Reviews

2,577 Reviews of Luther Kia of Inver Grove - Service Center

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June 27, 2018

Recall service Helpful and friendly staff. Service was excellent. Since I waited for car, estimate for time involved for service was spot on. Note: in the future, i More

by nness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Novotny
Jun 28, 2018 -

Luther Kia of Inver Grove responded

Thank you for your comments and the 5 stars! We are happy that you found your experience to be friendly and efficient. Please know that I will pass your feedback on to the management. Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

June 27, 2018

1st oil change new Nissan rogue Had an appointment and took about as long as I expected. Half hour. But when the vehicle was done I happened to be in the restroom. I was sent a text More

by EGERER15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Minners
Jun 28, 2018 -

Luther Kia of Inver Grove responded

Thank you for the candid feedback on your experience with service at Luther Nissan Kia. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. Congratulations on your purchase, and thank you for the opportunity to work with you. If you would give us another chance to earn your service business, we would like to make it right with you. Please feel free to call me or email at your earliest convenience. Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Unknown Great place to buy a car from and have service done. Would tell friends to go buy a car from Jeff. Service dept even washes your car. Great plus! More

by MARYHER06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Groth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kessler
Jun 27, 2018 -

Luther Kia of Inver Grove responded

That's wonderful news. We will be sure to pass the kind words on to Jeff! And yes, please have your family and friends come by. We would be more than happy to help them find the vehicle they are looking for or service their vehicle. Thank you for sharing! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Kind, respectful, prompt. Prompt service when I arrived, explained timeline of service and nailed it. Explained future service needs without being pushy. All around kind and ni More

by HEATHERLABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Isham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Nemitz
Jun 27, 2018 -

Luther Kia of Inver Grove responded

Your satisfaction with your recent service visit to Luther Nissan Kia is great to hear! We are so glad that Scott Nemitz, Greg Isham and their team provided service worthy of 5 stars. Thank you for sharing and stop in again soon! Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Great service Love getting my car repair services/oil changes here. They have honest, hard workers who get the job efficiently and quickly. I dont bring my car anyw More

by jmkadlec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
Jun 27, 2018 -

Luther Kia of Inver Grove responded

Thank you for your kind words, and the 5 stars! We are so glad that you have found your experiences in our service department to be honest and efficient! We appreciate your loyalty and for sharing! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Oil change and tires rotate Excellent and phenomenal staff!! Excellent and phenomenal staff!!Excellent and phenomenal staff!!Excellent and phenomenal staff!!Excellent and phenome More

by kmsmyth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Jun 27, 2018 -

Luther Kia of Inver Grove responded

Thank you for the 5 Star rating! We appreciate you sharing! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Oil change and tire repair Excellent and fast service!! I appreciate the fact that my contract was reviewed and I was able to get the details of all further services needed. More

by shoshell94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Heitzinger
Jun 27, 2018 -

Luther Kia of Inver Grove responded

Thank you for the 5 Star rating! We appreciate you sharing! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

June 26, 2018

Great service The team at inver grove Luther nissan Kia is top notch. They are always helpful, professional and efficient. I am always happy to come here. More

by JEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Isham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Bistodeau, Michael Wagner, Nik Novotny, Kathy Heitzinger, Scott Nemitz
Jun 27, 2018 -

Luther Kia of Inver Grove responded

Your satisfaction with your recent service visit to Luther Nissan Kia is great to hear! We are so glad that our service team provided service worthy of 5 stars. Thank you for your business and for sharing! Stop in again soon! Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

June 23, 2018

Great experience with Luther Nissan Inver Grove Heights! I took my Nissan Pathfinder in for routine maintenance (oil change, tire rotation, etc). My service started on time and was completed without a hitch More

by tinlizzie59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Isham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Minnerd
Jun 25, 2018 -

Luther Kia of Inver Grove responded

We are so happy to hear that you had a nice experience with us. Even better that it was done in a timely matter with a car wash, too! We want to give you an excellent experience each time you come in and we are thrilled that you enjoyed your time with us! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

June 22, 2018

Cost is rediculous $42 for an oil change?? $78 to replace an air cabin air filter that costs $12 and maybe 3 minutes to put In? Place is a rip off. The last time i went More

by shep279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unk
Jun 22, 2018 -

Luther Kia of Inver Grove responded

We are sorry to hear that you didn't find your service experience at Luther Nissan Kia enjoyable. Please know that I will pass your feedback on to the management. Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

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