Luther Kia of Inver Grove - Service Center

People I dealt with were good but trim piece that was replaced now sticks when driver door is opened. replaced now sticks when driver door is opened. More

Brought vehicle in twice because the 'Check brake light' message shows up on the instrument cluster of the car along with a bright yellow triangle and a white round circle by the left side of the car wheel. message shows up on the instrument cluster of the car along with a bright yellow triangle and a white round circle by the left side of the car wheel. The first time we brought it in they said they could not get the message to come on so they could not do anything about it. Yesterday when we brought it in they evidently believed us because they could see it. They replaced the bulb. Today the same message and triangle and circle are showing up. Obviously something is causing this to happen and now we will have to bring it in for a third time to have your service department try to fix it. What horrible customer service! If they believed us to begin with and did a diagnostic check to see what was causing the warning message and lights to show up they may have saved us a lot of headache! Also, after waiting almost 3 hours my husband checked to see when it would be done. He was told "Oh, it was done an hour ago." Unbelievable service!!!!! More

Prompt service, friendly and professional interaction with employees. Comfortable and clean waiting room. As expected. with employees. Comfortable and clean waiting room. As expected. More

Serviced my new Kia Carnival without needing an appointment and had the new mirror installed that day. appointment and had the new mirror installed that day. More

Prompt service and I appreciated that the person helping me came to talk about suggestions for additional work and provided the cost upfront. me came to talk about suggestions for additional work and provided the cost upfront. More

Clear pricing up front. The advisor was informative snd did not try to upsell unnecessary or untimely work. The advisor was informative snd did not try to upsell unnecessary or untimely work. More

Very polite and helpful explaining what is need on my car. Would recommend this dealership.. car. Would recommend this dealership.. More

When rotating tires, they should inspect all wheels before putting them back on the vehicle before putting them back on the vehicle More

This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

Typcally good service. This time they forgot some parts of the service. No reset for the oil change reminder in car and no sticker reminder on the windshield. This time they forgot some parts of the service. No reset for the oil change reminder in car and no sticker reminder on the windshield. More