Neil Haskins

My 2016 Kia Sorento V6 had been serviced only within the Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engi Luther/Kia network, which makes this experience even more disappointing. Before bringing it here, an independent scan had already shown multiple engine-related codes, including misfires and timing/camshaft correlation codes. While driving to the dealership, the vehicle went into limp mode on the highway. Luther Nissan Kia documented that the engine was approximately 4 quarts low on oil in a 6.5-quart system. I specifically told service advisor Stephen Stulz in writing that replacing spark plugs looked like treating a symptom, not the root cause. I asked where the oil went and asked for the root cause to be investigated. Despite that, they charged me for spark plugs and an oil service. When I came to pick up the vehicle, the Check Engine light was already back. Then they charged me again for an oil control valve. That repair also failed almost immediately, with the Check Engine light returning shortly after I left. Only after two paid failed repairs did they move toward a much more serious camshaft / CVVT / timing-related repair estimate of about $5,600. The communication after that was extremely poor. The vehicle stayed with them for months, and for long periods I received no meaningful updates unless I pushed for answers. In my experience, they did not seriously engage with the problem until I filed complaints and took legal action. After that, their explanations kept shifting toward warranty coverage, mileage, possible used-engine speculation, and customer authorization instead of directly addressing why the root cause was not properly diagnosed from the beginning. In my opinion, this was a very poor diagnostic process and a very poor customer-service experience. They documented severe oil loss, received a written root-cause concern through their service advisor, charged for multiple repairs that did not fix the vehicle, left the vehicle unresolved for months, and only became responsive after outside pressure. After this experience, I will not use Luther Nissan Kia or any Luther-affiliated service department again. I previously trusted the Luther network with this vehicle, but that trust is gone. More

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I purchased this SUV online and Josh was very helpful with the purchase. After completing a seamless purchase, I few to Minneapolis to pick up the SUV. It was just as advertised, and Josh had all the pa with the purchase. After completing a seamless purchase, I few to Minneapolis to pick up the SUV. It was just as advertised, and Josh had all the paperwork ready, and I was quickly on my way home driving a SUV in perfect condition. I highly recommend Luther Nissan. More

by MDJENK Verified Customer Verified Customer

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Excellent service and communication, I appreciate having a place I trust. I have recommended them to family, co-workers, and friends. a place I trust. I have recommended them to family, co-workers, and friends. More

by TMax Verified Customer Verified Customer

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If i could give 0 stars I would. They are lists, took advantage of a vulnerable adult and treated my car horribly. They won't take responsibility for the damage they did to my car. I They are lists, took advantage of a vulnerable adult and treated my car horribly. They won't take responsibility for the damage they did to my car. If you are looking for a great, trustworthy dealership this place is NOT IT! More

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The oil change the oil was overflowing spilled all over my driveway we had to get it tod my driveway we had to get it tod More

by h.habib17 Verified Customer Verified Customer

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Terrible experience. I left my new Kia with your service department, believing that it was in good hands. I came back to a damaged vehicle because someone put my car in I left my new Kia with your service department, believing that it was in good hands. I came back to a damaged vehicle because someone put my car in the customer lot and someone rammed into my backend. The tech said, no damage, but that wasn't true. Now we have to deal with a repair to my new car because of your terrible parking situation. Luther should have been responsible to take care of this problem. Instead they made light of the damage and sent us on our way. That is truly poor customer service! More

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This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

by Glenvis Verified Customer Verified Customer

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Wish my NEW windows were not streaked and smudgy. Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! More

by ccorbett50 Verified Customer Verified Customer

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Attentive to my needs. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. More

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Everything went pretty smoothly. Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it to be grueling and filled with game playing. But it wasn’t. More

by janelsharr Verified Customer Verified Customer

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