Luther Kia of Inver Grove - Service Center

Great experience and work done on time. Quote for work to be done was given up front. Friendly personnel throughout. Car was sparkling from a wash also!👋 be done was given up front. Friendly personnel throughout. Car was sparkling from a wash also!👋 More

I brought my car in for a TSB, and the technician absolutely did not perform the diagnosis as outlined in the TSB. They called me back with an obscene repair quote in FAR too short of a time for anyo absolutely did not perform the diagnosis as outlined in the TSB. They called me back with an obscene repair quote in FAR too short of a time for anyone to have actually stepped through the process. I took the issue up with Greg Isham, who must come from a long line of brick walls because it took about a month to get hold of him. I just asked if he could verify that the process outlined in the TSB was followed, and he gave me a deflective non-answer. I provided photos detailing the problem and linked to the process which is publicly available to anyone, but he blew me off and told me to go get a second opinion elsewhere. Of course, I took it elsewhere. Another dealer went through the process as they're supposed to and the issue was verified. One side was repaired per the TSB, and the other side was affected but it had not progressed to the degree warranting replacement under the TSB. Luther's technician would have seen this had they actually done their job. I have snake cam photos of the issue that prove beyond any debate or discussion that the problem existed. They absolutely failed to do their job, offered me an staggeringly large quote for repair *of the issue I supposedly did not have* and when pressed, Greg Isham backed up his tech and never seriously considered any of the concerns I raised. If I was an idiot I could have paid them an enormous amount of money to fix something that was covered under the TSB $0.00 for at another dealer. More

I take my car to Luther for all my service needs. They do a timely job and I am in and out in the time frame they quote me upon my arrival. a timely job and I am in and out in the time frame they quote me upon my arrival. More

Service manager Colin, is exceptional! Love this dealership! It makes WHERE I will buy my next car that much easier! dealership! It makes WHERE I will buy my next car that much easier! More

Prompt service by thoughtful and proficient staff. The person who scheduled my appointment was very helpful in determining the need for service being immediate vs something that could wait a bit. Was g person who scheduled my appointment was very helpful in determining the need for service being immediate vs something that could wait a bit. Was given a loaner vehicle which was very kind as I know many big local dealerships are not presently doing that. All in all I’m very satisfied and trust Luther Kia with my needs More

Excellent service staff Fixed my tire with no Excellent service staff Fixed my tire with no appointment Friendly and kept me constantly informed Excellent service staff Fixed my tire with no appointment Friendly and kept me constantly informed More

Speedy service on oil change. They have been our place for service around 20 years. for service around 20 years. More

The staff is always very nice and welcoming. They do a great job of performing the typical maintenance on my car and letting me know in great detail how it went. I would highly recommend choosing this dea great job of performing the typical maintenance on my car and letting me know in great detail how it went. I would highly recommend choosing this dealership. More

The service was performed promptly and the staff are friendly and efficient. friendly and efficient. More

Pleasant, knowledgeable and organized service personnel that communicate good with you. Timely service experience. Nice clean waiting area. I've been doing all the service work for my Altima at Luther Ni that communicate good with you. Timely service experience. Nice clean waiting area. I've been doing all the service work for my Altima at Luther Nissan and am very happy with quality of service work. More