Luther Park Place Motor Cars

Great service and snacks and lots of good coffee great job on my BMW I had a great visit and plan on visiting again Michael,great coffee and snacks will be back at some point great job on my BMW I had a great visit and plan on visiting again Michael,great coffee and snacks will be back at some point More

Purchase of a VW Golf R We had a very good experience buying our VW Golf R and working with Ryan Korte. He has such a passion for cars and we clicked right away. And I do h We had a very good experience buying our VW Golf R and working with Ryan Korte. He has such a passion for cars and we clicked right away. And I do have to say that he has a very contagious laugh - great. More

great experience Overall best experience purchasing a vehicle. Friendly staff that went the extra mile when they didn't have to! Would definetly recommend to anyone lo Overall best experience purchasing a vehicle. Friendly staff that went the extra mile when they didn't have to! Would definetly recommend to anyone looking for a vehicle. More

Best Experience Ever at Luther Park Place Motors I worked with Sam Castelli to order and buy my Audi RS7. Sam treated me with respect right from the start and helped me through the entire process. H I worked with Sam Castelli to order and buy my Audi RS7. Sam treated me with respect right from the start and helped me through the entire process. He demonstrated that I really mattered to him. He answered all my questions promptly resulting in the selection of the exact options that I wanted. In fact, the entire staff was very friendly, professional and informative. I am very pleased with both the car and the experience. I will definitely buy my next car from Sam at Luther Park Place Motors (Audi Rochester)! I am now a customer for life. Michael Jonczyk More

Purchase of Used Car Almin was very informative and knew a lot about the car I was looking at. The financing was done in a very short amount of time. Almin was very informative and knew a lot about the car I was looking at. The financing was done in a very short amount of time. More

Amazing ... Above and Beyond We had the pleasure of working with Ryan Korte and Chris Reiser during the purchase of our new 2016 Kia Sorento. They worked with us throughout severa We had the pleasure of working with Ryan Korte and Chris Reiser during the purchase of our new 2016 Kia Sorento. They worked with us throughout several days to narrow down which features, color and year we wanted. We have very busy lives and they were very flexible with our schedules. They went above and beyond to find what we wanted throughout the states in a short period of time. Ryan treated us more like friends then just customers; fantastic! The service was amazing; highly recommend Ryan and Chris when you visit them! More

Superb customer service Very friendly, professional and informational service staff. I had a very fine experience while having miscellaneous service work performed. .. Every Very friendly, professional and informational service staff. I had a very fine experience while having miscellaneous service work performed. .. Everything from setting up the appointment, to a reminder call the day before, down to a very prompt and pleasant shuttle ride to and from a local retailer. I would strongly recommend this dealership to anyone in need of service work and be inclined to think that a sales experience would be equally as positive. More

Great car experience from purchase to service The service department at Park Place Motors is top notch. I have to drive 70 miles to get to Park Place Motors. The service manager reviewed the probl The service department at Park Place Motors is top notch. I have to drive 70 miles to get to Park Place Motors. The service manager reviewed the problem with my 2014 Passat that I had told them about during the scheduling process. They asked if there was anything else they should look at. Waiting area was clean and comfortable. Everyone asked if they could get me coffee or a ride somewhere. Very courteous. They had to order replacement parts, so they set me up with a 2014 Passat loaner vehicle. My car was repaired within 36 hours. The receipt for the work had very specific documentation of the work performed and the parts replaced...ALL at no cost to me. This is a great place to purchase a new or used vehicle. Fantastic service department. More

Used Car Purchase From the moment my wife and I arrived we made it clear that we were in the market for a pre-owned vehicle, we were treated like we were buying the mos From the moment my wife and I arrived we made it clear that we were in the market for a pre-owned vehicle, we were treated like we were buying the most expensive vehicle on the lot. More

Fantastic Service All-Around I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesit I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesitation, he asked if we needed help. He did not rush us, and answered all of our questions. Sam never threw a hard close at us, and I never felt obligated to make the purchase for keeping him after hours. After previous experience at other dealerships I would be hard pressed to go outside the Luther Dealership family if this is how they operate. We did have one minor issue with the vehicle making a noise, and Kevin Pose immediately had us bring in the vehicle and gave us a loaner vehicle while it was looked at. Kevin fixed the problem right away and apologize multiple times for the problem, which wasn't a problem because of the way he handled it. Again, just another reason that will bring me back to Park Place in the future for my next vehicle. More