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Luther St. Cloud Honda - Service Center
St. Cloud, MN
3,503 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,503 Reviews of Luther St. Cloud Honda - Service Center
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December 12, 2019
Wonderful experience Being new to the area,this was my first visit.I had some work done on my Civic and was extremely pleased with the service.Dane Fransen was friendly an Being new to the area,this was my first visit.I had some work done on my Civic and was extremely pleased with the service.Dane Fransen was friendly and helpful.I especially appreciated the honesty he showed.My engine light had appeared and was showing up as "check emission".Dane said that,when checked,the part was fine and didn't need replacing.I was also getting a "low tire pressure" reading and when checked the tires were okay and just needed air.I was not charged for that,either.Since it was so cold outside they weren't able to wash the car,but Dane gave me a coupon for a free wash which I can redeem later.Overall a very pleasant experience.Dane Fransen is especially to be commended;his service was outstanding ! More
by frankcapra191960
Verified CustomerEmployees Worked With
December 11, 2019
Maintenance service First time at this location after moving to, St. Cloud. I was happy with the service. They were great to work with and will return next time. First time at this location after moving to, St. Cloud. I was happy with the service. They were great to work with and will return next time. More
by dwolffman
Employees Worked With
December 10, 2019
Shelley kept me informed of what I needed before the work. I appreciated knowing what needed to be done prior to the work being done. As a widow, I am very concerned with cost. I need to have confidence in th I appreciated knowing what needed to be done prior to the work being done. As a widow, I am very concerned with cost. I need to have confidence in the work bring done when I need it done-not when you want to do it! Thank you. More
by NANCYJJ
Employees Worked With
December 10, 2019
Excellent service. Service is second to none. The waiting room is equipped with anything you would want to be comfortable and enjoy your wait. I would recommend. Service is second to none. The waiting room is equipped with anything you would want to be comfortable and enjoy your wait. I would recommend. More
by Jay
December 08, 2019
Sub-par customer service experience yesterday I've normally experienced PHENOMENAL customer service at this location, mostly from a female front desk staff person in the service dept whose name I I've normally experienced PHENOMENAL customer service at this location, mostly from a female front desk staff person in the service dept whose name I can't recall but, no joke, has provided the BEST customer service I've received anywhere, in any industry, not just automotive. Which is partly why yesterday's experience with Casey Van Dorn was so disappointing/ sub-par. I dropped my car off at my 8:30am appointment time on a Saturday for what I was told would be a 2-hour, $200+ interval service. I said I'd be running errands and wouldn't be back til the afternoon so we agreed on 2:30pm as the pick-up time. At 2pm I retrieved a voicemail from Casey that I had to listen to 3x to get all the details of - he was talking way too fast and clearly just trying to get thru the call to get on with other things. It's a busy Saturday before the holidays, I get it. I called back, left him a vm, and when he called back just a few minutes later he explained the additional recommended services, which I declined. He said he would TEXT when my car was ready. I figured fine, that's kind of inconvenient when my car's already been there for almost 6 hours for a 2 hour service that we previously agreed would be done at 2:30pm. But I'll wait for the text. By 4:15pm I still hadn't received the text he said he would send so I called and it went to vm. By now I'm getting irritated and annoyed at being kept in the dark and having to try and track someone down to get an answer that should've just been reiterated in the first call: your car will be done at 2:30, we'll see you then. I looked online and Google shows this Luther location being open til 5pm so I decided to leave to get my car which surely had to be done after 8 hrs. Arrived at the dealership at 4:30pm to find the service dept had closed at 4pm and would not be open tomorrow /Sunday, meaning it would be Mon after work before I could get back to get my car. Now I'm pissed. When I finally get inside to the main dealership lobby, which is apparently what Google knows is open til 5pm, I find Corey "CJ" Jansky who wastes no times in making calls to track down my ppwk, finding an employee to help ring up the sale and in short, providing the kind of customer service I've come to expect here. He took responsibility in fixing a problem he didn't create and wasn't aware of til I walked thru the door. I feel this is the level of customer service I've come to expect at Luther and that you expect your employees to exemplify because with all the options of where I could get my car serviced, it really comes down to how the customer is treated: if I'm going to experience a Jiffy-Lube-level of customer service I might as well go there and only pay Jiffy Lube type prices. At 7:30 this morning I did eventually find the EMAIL that was sent yesterday at 2:30pm and was in my junk folder saying my car was ready to be picked up but which instructed me to TEXT 45 min before coming to get my car (but no number given). NOPE! This is a ridiculous way to run what should be a very straight-forward point-of-sale operation. If I have to jump thru this many hoops, I'm going elsewhere to have my car serviced. More
by Tpjmme
December 07, 2019
Excellent Service I appreciate the time taken at my last visit. Some problems were addressed and taken care of before they became an even bigger issue. It’s nice to be I appreciate the time taken at my last visit. Some problems were addressed and taken care of before they became an even bigger issue. It’s nice to be able to use a loaner vehicle while mine is getting fixed, it’s amazing how every time it is a new HRV or CRV, I think it is a ploy so that I might buy a new vehicle. Sneaky. LOL More
by bbnistler
December 06, 2019
service Good experience Friendly helpful 25 words is too high a requirement for this field if you’d like my opinion in the survey. Service on my car was g Good experience Friendly helpful 25 words is too high a requirement for this field if you’d like my opinion in the survey. Service on my car was good. Would recommend the service department. Would NOT recommend this survey format though!!! More
by Mb
Employees Worked With
December 06, 2019
Tire rotation Very satisfied with the Honda service department. They answered all of my questions. Honda service department is a step above all other service depa Very satisfied with the Honda service department. They answered all of my questions. Honda service department is a step above all other service departments. Thank you! More
by Stan
December 06, 2019
CR-V service The customer service reps are friendly and knowledgeable, quotes for work are straightforward, work is done in timely manner and always seems to be do The customer service reps are friendly and knowledgeable, quotes for work are straightforward, work is done in timely manner and always seems to be done right the first time. More
by Dan55
Employees Worked With
December 05, 2019
Oil change The driver was very helpful. Mechanics check to make sure my car is road worthy and let me know right away if there is anything broke. The driver was very helpful. Mechanics check to make sure my car is road worthy and let me know right away if there is anything broke. More
by 1deidrejohnson1
Employees Worked With
Bobby
