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Luther Westside Volkswagen

St. Louis Park, MN

Overview
Employees
Reviews
Vehicles
4.8
5,307 Reviews
For over 50 years, Westside Volkswagen has provided residents of St. Louis Park and the surrounding area with award-winning service. We are one of the nation's largest Volkswagen dealers, so you know you're getting a quality experience when you shop with us. Our friendly staff loves to sell and service Volkswagens, and we look forward to using our knowledge and experience to help you find your perfect car. At Westside VW, our customers come first. We work hard so that you are well taken care of. Whether you are interested in a new or pre-owned car, we want to help you get the most for your hard-earned money. Let us help you find exactly what you're looking for! When you buy a vehicle from Westside VW, your purchase comes with an added bonus of discounts and warranties. It's called the Luther Advantage and we think it's a pretty good deal, but you can check it out for yourself to learn more about why it pays to become part of the Luther family! We're proud to be a part of the St. Louis Park community and we love to support it through volunteering and fundraising efforts. As a part of the Luther Automotive Group family, we also recycle used oil, oil filters, antifreeze, batteries, tires and sheet metal. Whether you know exactly which car you want or have no idea where to start looking, give us a call at 952-377-4100 and we can answer all your questions. You can set up a time for us to have your perfect car ready for a test drive and then visit us at 2370 Hwy 100 South, St. Louis Park, Minnesota. Connect with us on Facebook, Twitter, YouTube and Google+. We look forward to serving you!
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2370 Minnesota 100

St. Louis Park, MN

55416

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Showing 5,307 reviews

October 31, 2020

The whole process was simple and easy to complete. Did not have any worries and the service was completed promptly and discussed what was completed on my car. More

by anthonyaduhn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
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October 31, 2020

More Covid precautions are Needed to keep customers safe. I.e. pens were passed around to different customers without sanitization as just one instance I noticed More

by PAMELA.MCCLANEY
Recommend Dealer
No
Employees Worked With
N/A
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Oct 31, 2020 -

Luther Westside Volkswagen responded

Pamela, Thank you for taking the time to review your recent service appointment here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your experience as safety is goal one and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW in a safe and sanitary environment, if that doesn't happen I'm truly sorry. We are following all MDH and CDC guidelines in regard to COVID and while we coach and train our staff rigorously mistakes can be made, I can assure you moving forward this type of instance will not happen again. Your business and your trust with your vehicle means a great deal to me as I hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

October 31, 2020

Michael was dismissive. He did not seem to want to talk or answer my questions. He simply said they could not find any the issues. More

by JaneCAREY99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Blair
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Nov 03, 2020 -

Luther Westside Volkswagen responded

Jane, Thank you for taking the time to review your most recent service visit here at Westside Volkswagen, your feedback is instrumental in fine tuning the service process to meet your needs. I was disappointed to hear about your dissatisfaction as well as our communication errors and I wanted to apologize. We pride ourselves on being a professional and efficient means for all things VW and if that fails I'm truly sorry. Through continued and extensive coaching and training I can assure you this type of error will not occur again, this is very UN-characteristic for Michael and I would never want our customer to feel as though their problems with their vehicle didn't matter. Your business and your trust with your vehicle mean a great deal to me as I would hope to keep earning both in the future. Should you have further thoughts, questions, or require further resolution please don't hesitate to reach out to me directly. Thank you again! Rick Tedesco Service Manager Westside Volkswagen 952-374-0770

October 31, 2020

Everything went smoothly - good customer service and I got everything fixed quickly. They communicated well and made sure to call before fixing anything. I will go back again More

by stephanie.belau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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October 31, 2020

Excellent Service! Really enjoyed the experience. Friendly and took the time to explain all the features. The time in and out was quick. Would recommend to others. More

by THULLMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maura Broucek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2020

Thank you Michele. This is our second car purchased from West side VW and it is a pleasure to work with her. Love the new car More

by STEVE@ERNORTH.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Pogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2020

Vladimir at Luther was very diligent in finding me the car I wanted and making sure I was happy with the purchase. 10/10 would recommend. More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Mounkine
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October 30, 2020

Thanks for another good service appt. Appreciate the follow up to help me select tires before arriving. Always an efficient and smooth visit. Always well explained! More

by todd.shipman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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October 30, 2020

Everyone was pleasant and didn’t give up until and fixed! the final bill was lower than the estimate which is always a pleasant surprise. More

by Liquidity02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ciardelli, Rick Tedesco
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October 30, 2020

Jeremy and Tim went out of their way to make sure my new tires were balanced perfectly and that my alignment worked as it should. They went above and beyond duty today. A+ More

by WK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Nelson, Rick Tedesco
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