Luther Westside Volkswagen

Luther Westside Volkswagen never fails to provide an outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the make or model, the team at Luther has always gone above and beyond to ensure I'm pleased with my decision. I've pointed many friends and family members to Luther Westside. They've all be equally pleased. I simply won't buy or have my car serviced elsewhere. More

Quick Response Repair A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appo A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appointment over lunch and was back home by 3:00. I worked from the comfortable lobby/business center area while they investigated and repaired the issue - a snapped off sway bar link. Very pleased I was able to get in so quickly and that they were able to resolve the problem! More

Service as always very efficient, very courteous. Took less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years More

The service at Westside VW was outstanding! This is our fourth new car purchased from Luther Westside! Maura Broucek was the sales consultant for our last three vehicle purchases in 2001, 2015 This is our fourth new car purchased from Luther Westside! Maura Broucek was the sales consultant for our last three vehicle purchases in 2001, 2015, and most recently this past Tuesday when I purchased our 2020 Passat. Maura was thorough while going through the steps of the sale! Maura was kind, courteous, and most importantly, I believe, trustworthy! I am very satisfied with my visit to the Luther dealership yesterday and today. I will continue to recommend Maura to family members and friends. . More

Outstanding Dealership in all ways! Sales and Service ! It is always a pleasant experience to visit the dealership at Luther Westside. The facilities are attractive and inviting. The employees are all frie It is always a pleasant experience to visit the dealership at Luther Westside. The facilities are attractive and inviting. The employees are all friendly, courteous, and informed. My experiences through the years have been very positive. Thank you! More

Good communication, disappointing result I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). Whe I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). When I got there they called a Lyft so I could get downtown to work, then I took an uber back in the afternoon to pick up. Shortly after getting back on the road with my serviced car, I noticed that my check engine light had illuminated. It was rush hour and I had to pick up my kids so I couldn't go back. I called and texted my service adviser and got no reply so I called the main number and the adviser said MAYBE they could see me in the AM for a diagnostic test. This was disappointing, as I brought my car in with one problem and came out with a new problem and would expect better service. Either way, I brought my car in Saturday AM and they were able to fix the problem/turn off the light. It was a lot of work/driving for a problem that was caused by servicing the vehicle. More

I'm happy with my car and car buying experience. Lynn was helpful and responsive. She was also patient and not pushy. I am enjoying my new car. helpful and responsive. She was also patient and not pushy. I am enjoying my new car. More

Helpful Tao listened to my concerns and ensured they were addressed, when a problem was found he was clear it was covered by warranty and arranged for transpo Tao listened to my concerns and ensured they were addressed, when a problem was found he was clear it was covered by warranty and arranged for transport for me. More

I'm very pleased with customer service. I noticed a problem with my car and called my salesperson right away brought my car in they gave me rental vehicle and fix the in speedy time I was in my own veh problem with my car and called my salesperson right away brought my car in they gave me rental vehicle and fix the in speedy time I was in my own vehicle again. They answer all my questions about the Passat tdi and my salesperson went far and beyond call of duty very pleased with service. More

Quick Replacement for our Totaled Vehicle Over many years, we have purchased cars from Michele, but this time it wasn't a methodically planned retirement of a vehicle. Instead, we were replaci Over many years, we have purchased cars from Michele, but this time it wasn't a methodically planned retirement of a vehicle. Instead, we were replacing our 6-month-old (we thought of it as "new") car that was crashed into by an unobservant driver. Michele quickly found us an almost identical replacement for our totaled Tiguan and carefully smoothed our unplanned purchase. Thanks Michele. More