Luther Westside Volkswagen

Easy, convenient and fast Great service. The scheduled maintenance check was completed in a timely and friendly fashion. Accurate time estimate for service. The communication a Great service. The scheduled maintenance check was completed in a timely and friendly fashion. Accurate time estimate for service. The communication after the service was clear and concise about findings during the service. More

Frustration My 2015 Passat had an air bag recall. I made an appointment, brought my car in, dropped it off, came back only to be told that Westside was out of air My 2015 Passat had an air bag recall. I made an appointment, brought my car in, dropped it off, came back only to be told that Westside was out of airbags! When I called to make another appointment I was told that it was on a first come first served basis and there might not be any left and I was to call the day before to check! Lynne was awesome and very supportive with my frustration. She did everything she could to make sure I got my airbags replaced. I brought my car in again and got the airbags replaced and was promised a car wash but did not get one. Again, Lynne was wonderful and I am always impressed with Westside's customer service but did not appreciate the first come first served policy. My time is valuable too and it was frustrating to have to be told that. It seemed disrespectful to me and also very unsafe if indeed the airbags deployed! I will recommend this service center because we are loyal over 25 years of being VW Westside customers, but hopefully I won't have to endure the first come first served policy again. More

Thoughtful and thorough We had a great experience at Luther. We went to the dealership to test drive a used vehicle of a different brand. When we weren't sold on that car's c We had a great experience at Luther. We went to the dealership to test drive a used vehicle of a different brand. When we weren't sold on that car's condition, Jeramiah showed us a comparable VW. He showed us cars that had features we wanted at a price we could afford. There was no pressure to look at things outside our budget and no expectation to make a purchase. He was patient as we walked the lot, asked to see and drive multiple cars, and took time to make a decision. Bri was thorough, transparent, and easy to work with when we signed the papers. More

No high pressure salesman, dealer found car i wanted. I knew exactly which car I wanted to buy and worked with salesman to find the right car and complete bargaining process without high pressure routine. I knew exactly which car I wanted to buy and worked with salesman to find the right car and complete bargaining process without high pressure routine. The car was delivered in perfect condition , this is what is was looking for, happy. More

Amber is great! Amber was very thorough. She was also efficient and kept things moving while I waited for my car. I have gone to this dealership for years. Outstan Amber was very thorough. She was also efficient and kept things moving while I waited for my car. I have gone to this dealership for years. Outstanding service- thank you! More

David was awesome We went in just to test drive a car. David answered any questions we had and made the whole experience very enjoyable. He even stayed late to help up We went in just to test drive a car. David answered any questions we had and made the whole experience very enjoyable. He even stayed late to help up get the car before our busy weekend started! More

Great first-car buying experience! My husband and I have been thrilled with our first car purchase from Westside. Detailed pictures and information online made the whole process more en My husband and I have been thrilled with our first car purchase from Westside. Detailed pictures and information online made the whole process more engaging and less stressful. When we arrived the car was already pulled up and ready to test drive! Bobby was knowledgeable, friendly, and considerate of our time and interest in our vehicle. Vince and Brad were both wonderful with explaining financing, warranties, and car service. It helped us to feel confident and comfortable in our decision! Brad was amazing!! He helped us with our final paperwork and made Westside feel like family! Bobby made sure we had everything we needed before we left and answered our million questions with patience and enthusiasm! It was truly the best car buying experience I could have had and I look forward to many more car experiences in the future! Defiantly recommending Westside to all my friends and family! We truly love our new Tiguan! More

Very friendly Helped me find what I was looking for and the model that fit well with the features and the extra add ons I wanted in my new vehicle. Helped me find what I was looking for and the model that fit well with the features and the extra add ons I wanted in my new vehicle. More

Change one busted tire I was informed that a signal tire change swap would take around 45-60 minutes. We ended up being there around 3 hours+. I think they said they where r I was informed that a signal tire change swap would take around 45-60 minutes. We ended up being there around 3 hours+. I think they said they where running low on tires but for me a dealership/repair center running out of tires is like a baker running out of flour. I have had much better service from them in the past but that last visit was pretty bad. More

Simple and stress free Very friendly and normal. No pressure. No weird speech about what is better for me. No trying to sell me anything extra. Did not feel like a car d Very friendly and normal. No pressure. No weird speech about what is better for me. No trying to sell me anything extra. Did not feel like a car dealership More