Luther Westside Volkswagen

10,000 Mile Service Scheduling the appointment was a nightmare. I received an automated call that stated I had an appointment scheduled that I had never actually schedule Scheduling the appointment was a nightmare. I received an automated call that stated I had an appointment scheduled that I had never actually scheduled. I called the service center and it took over a half hour of my time to get it corrected and make a simple 10,000 mile appointment. To say the least, this was one of the worst customer service experiences I have ever dealt with. When I arrived for the appointment, I expressed concern over my coolant because it froze up during the deep freeze. When I picked my car up, there was no special comments on the coolant other than it checked out to the correct level. I am unsure if that concern, freezing at low temperatures, was even checked. Additionally, when I have had service at Westside before, my car has been washed but was not done so during this visit. More

Great experience Personal attention. Does best to please customers. We are repeat customers. We were able to get exact color and features we wanted. We will be back! Personal attention. Does best to please customers. We are repeat customers. We were able to get exact color and features we wanted. We will be back! More

Absolute professional service. We were overwhelmed with the professionalism displayed by the staff. Any question was answered. Our third lease and each time we were treated great, a We were overwhelmed with the professionalism displayed by the staff. Any question was answered. Our third lease and each time we were treated great, and not just another sale. More

Brad is the Best! We have worked with Brad to buy several cars, and he makes it simple and painless. He is so friendly and funny. It is clear that he is invested in t We have worked with Brad to buy several cars, and he makes it simple and painless. He is so friendly and funny. It is clear that he is invested in the customer landing in the car he/she truly wants. He doesn’t push unnecessary features or trim levels in an effort to upsell for the sake of driving up the price. I’ll absolutely go back for my next car. More

A wonderful experience at Westside Volkswagen. It was a pleasure to work with Michele and the other members of the Volkswagen team. My questions and concerns were answered with care and I would rec It was a pleasure to work with Michele and the other members of the Volkswagen team. My questions and concerns were answered with care and I would recommend the dealership, and Michele to anyone looking to buy a car. More

On-time & Complete Entered for service at time scheduled. Each service performed was explained and done in a timely manner. The attendant was respectful of my time and Entered for service at time scheduled. Each service performed was explained and done in a timely manner. The attendant was respectful of my time and the waiting area was a plus equipped with HOT coffee for an early snowy morning. More

Very well done service Met needs, addressed the tire replacement. Also did the oil change and the recall service repair. very well done in timely manner. very courteous a Met needs, addressed the tire replacement. Also did the oil change and the recall service repair. very well done in timely manner. very courteous and friendly More

Easy no hassle buying experience. I've been looking for a Volkswagen GTI for years. I spend an inordinate amount of time doing research. Westside VW had the model and year I wanted on I've been looking for a Volkswagen GTI for years. I spend an inordinate amount of time doing research. Westside VW had the model and year I wanted on cars.com for less than anyone else in the country. They gave me a great price on my trade. Tammi and Jeramiah we're great! Very happy, couldn't recommend Westside enough. More

Totally Taken Care Of-Awesome Sales Experience West Side Volkswagen sales experience was extremely positive. Coming out of an accident that resulted in total-loss situation on current vehicle, they West Side Volkswagen sales experience was extremely positive. Coming out of an accident that resulted in total-loss situation on current vehicle, they found me a new ride immediately, moved me through a very efficient sales process and in one hour flat I was driving home in a car I adore. I can't say enough about the people and the quality of the cars. Forever a loyal VW customer. More

Honest and quick to work with I purchased a unique used car (with a manual transmission) from Luther. I reside outside of Minneapolis. Rick Larch, the sales representative I worked I purchased a unique used car (with a manual transmission) from Luther. I reside outside of Minneapolis. Rick Larch, the sales representative I worked with, held the car for me after I placed a reasonable deposit. Rick was very proactive about organizing the transaction and even picked me up from MSP airport when I flew in to pick the car up. From stepping into the show room to driving away with my car took less than thirty minutes. Professional, honest, knowledgeable employees - probably the best car buying experience I have ever had through a dealership. More