Luther Westside Volkswagen

I was have gotten my current 2006 jetta serviced at the service center and always experienced a pleasant experience. Bobby Scala ad Charlie from the business office have been extremely helpful and made my service center and always experienced a pleasant experience. Bobby Scala ad Charlie from the business office have been extremely helpful and made my recent new purchase a pleasant experience. Thank you so much!! More

Luther Westside VW has always given geat and courteous service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales o service. The repair, price and length of time is appreciated before beginning the service !! I will continue to go to them for service and sales or leasing !!! More

Michele and Dustin did an excellent job with me. Even though I ended working a bit with both it was seamless and an overall joy working with each. I would reccomend the dealership to others. though I ended working a bit with both it was seamless and an overall joy working with each. I would reccomend the dealership to others. More

The employees are always pleasant, the shop is clean, it is easy to schedule and appointment, quick service, very detailed and keeps you informed. Fixed right the 1st time. is easy to schedule and appointment, quick service, very detailed and keeps you informed. Fixed right the 1st time. More

Marua knows her inventory! When I called her to let her know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service know that I was shopping for a new car, she went ahead and picked a few cars for me to drive when I came for out appointment. That's customer service! More

March 19, 2012. Another positive service experience with Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car Westside VW, Good work from Brian in service, Joe Freund and Dan the Tire Man. Appreciate the followup and friendliness of the service. LOVE the car I bought there in August, My daughter got relocated to LA, good tip from Steve Hendricks on a dealer in LA, CA area... She bought a 2012 Golf.....Dan Philippi.... More

Terrible experience... Was very interested in buying a pre-owned (non-certified) vehicle from VW Westside. They do not negotiate on price so if you're like me and like to negotiate a good deal, don't come pre-owned (non-certified) vehicle from VW Westside. They do not negotiate on price so if you're like me and like to negotiate a good deal, don't come here. I am OK dealing with no-negotiation/no-haggle dealerships that offer competitive pricing... unfortunately VW Westside isn't one of them. They claim that they routinely compare their prices to maintain competitiveness... might be true if they're only monitoring the Twin Cities market, which is completely useless if there are only 1-2 other major dealerships. Start expanding your search outside of MN to other dealerships across the country, and you'll quickly find that VW Westside pricing isn't competitive at all. They don't seem to realize that buyers are more sophisticated now and it's easier than ever now to reliably purchase a vehicle over the Internet. I ended up buying a pre-owned "certified" vehicle from an east cost dealership and saved big time. If you're interested in overspending and dealing with arrogant salespeople shop at VW Westside... If you're like me and like to get a good deal, go elsewhere. More

Excellent purchasing experience with honest, informative dealings. I decided to purchase an Audi S6 as the price was fair and I really liked it. We had an understanding some paint touch up, a door ding and dealings. I decided to purchase an Audi S6 as the price was fair and I really liked it. We had an understanding some paint touch up, a door ding and other minor work would be completed after the sale. After a small light arrived a couple of weeks later, we scheduled the work and I brought my list of small repairs to be completed. When I picked the car up, it was followed to the T. The car is beautiful! Thanks for the great experience. More

The issue at hand has been the quality of the vehicle to start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues start with. 04 Touareg. VW rushed this to get it out to the public. It should have been delayed at least by one year maybe two. Many Many issues which seem to have me at the Dealer Service Dept on a regular basis. I feel somewhat sorry for the "Service Advisers". They are doing what they are instructed to do. Follow VW standards and direction given from the manufacture. I will also say that VW America might be one of the worst groups I've ever dealt with. They pick and choose what they will cover with no rhyme or reason. My horn has gone out 5 times. 5 TIMES! They have replaced it at no charge to me at all but the last time they informed me that they would no longer cover the repair if it goes out again. Give me a break please. You cannot fix it right so let's put it back on the owner of the vehicle. The have been good about repairing some internal rust around the front door drive window. It now is happening to the passenger side. We'll see if they stand behind it this time I believe there is a 10 year corrosion warranty? How about when the entire electrical system, it has caused so many issues sense that they just wont admit to the cause. Brakes $800.00+ per axel every 6 months or so. It took three sets of tires to find one that would last longer than 20k miles,Goodyear Fortera.$900.00 x 5 changes(3 Fortera) I'm pretty sure I have spent no less than $12K on repairs not including tires. I now have 182000 miles on the vehicle and hope to be able to drive it two more years. Looks new in and out but I need to drive it that long without any further major expenses to get my money out of it. Wish me luck. I feel somewhat lucky to have worked with a "Service Advisor" Gene K. He totally understood what I have gone Thur and has been in my corner when fighting VWA. Thanks Gene! I blame myself for purchasing a vehicle on it's first year out on the market. My bad on that. Never again. Would I purchase another VW? Yes we already did. 2011 Tiguan. So Love it. If you look at service records of VW compared to BMW, Mercedes, Audi, Land Rover. VW does come out ahead the others but not by much. Bottom line is know what your getting before you by it. More

Horrible service. Not enough loaner vehicles, had to schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. The schedule appointment 2 weeks or more in advance multiple times. I've had my car in for rattling noises twice now and it still was never fixed. They said it was last time but it wasn't. I have given up on this particular problem and just have been dealing with it and possibly finding a solution on my own. They rarely answer their service department phone because of "too many calls at this time" and I have to leave a message in general service mailbox. When I do that I never get called back and I do leave my name and number. More