Lynch Toyota
Manchester, CT
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During a business trip to Connecticut (100s of miles from home), my RAV-4's check engine light came on. Shortly thereafter, the engine backfired a few times and I experienced loss of power. Using GPS, I pull home), my RAV-4's check engine light came on. Shortly thereafter, the engine backfired a few times and I experienced loss of power. Using GPS, I pulled into the first Toyota dealer I could find. When I explained my problem, Wayne went right to work figuring out what he could do to help me. First, he sent someone to find an available mechanic who could read the code to find out if it was a critical problem, or something I could delay addressing (such as the oxygen sensor). He then offered to help me with alternate transportation if it turned out I had to leave the car. Within 10 minutes, Eric came out front with a computer to do an engine scan. He quickly determined that the number 6 engine coil failed (which I have since learned is a notorious problem with 2006 RAV-4 v6 engines). He checked the stock to make sure he had the part, and within 45 minutes my engine was repaired. Unfortunately the backfiring also blew out the center exhaust. To my surprise, they made no effort to pressure me to have that repaired on the spot. They assured me I could drive home safely (if loudly) and have the repair done in a more convenient situation. Both Wayne and Eric offered EXCEPTIONAL customer service--focusing on my immediate problem instead of their economic opportunity. They did the work for a fair price--with no attempt to take advantage of my bad situation. If I lived in Connecticut and were to ever buy a Toyota again (which I won't), Lynch Toyota would get my business. More
Bob Garcia did a super job of showing and explaining all the details on each car we drove. He was extremely knowledgeable about each type of car and assisted us in narrowing our choice.He gave us the pros a the details on each car we drove. He was extremely knowledgeable about each type of car and assisted us in narrowing our choice.He gave us the pros and cons between each model year which helped our selection. Freddy Figueroa negotiated a very fair deal on the 2012 RAV4 that we finally bought. Jason Knapp was extremely friendly while going through the volumes of paper necessary to close the deal.He explained everything to our satisfaction and conveyed his enjoyment with his Toyota.He was very helpful in the choices of extended service contracts. The Team at Lynch Toyota were excellent ,friendly ,knowledge and extremely friendly.We would recommend them to anyone. More
This dealership was a pleasure to business with. Trade in value was appropriate and price for the purchased vehicle was fair. Vehicle is exactly as described. Pleasure to do business with. value was appropriate and price for the purchased vehicle was fair. Vehicle is exactly as described. Pleasure to do business with. More
My experience with Lynch has been outstanding and exceeded all my expectations. I was not only able to get the car I wanted at the price I wanted, I was more than pleased with EVERY employee I encoun exceeded all my expectations. I was not only able to get the car I wanted at the price I wanted, I was more than pleased with EVERY employee I encountered! I have bought several cars from dealerships and have shopped at many others and by far Lynch Toyota of Manchester was the best experience I have had shopping and buying a car. Karl Peterson was very professional and not pushy at all and was very up front. Gerry Nellis was also extremely professional and a pleasure to work with. I worked with Mike Coia briefly also and he was eager to assist me and was great in every way. I could tell from the moment I walked in that you really work well as a team and have the interest of customer at the forefront. I have been in management in the customer service industry for almost 20 years and I am pleased to say you have won a customer for life and will gladly refer anyone I know to you that may be interested in buying a vehicle. More
Excellent sales experiance very helpful getting exactly the car I wanted in the color I wanted with all the options i wanted. Also went all out to have the car ready quickly even installing some dealer ins the car I wanted in the color I wanted with all the options i wanted. Also went all out to have the car ready quickly even installing some dealer installed options. Also a great tradein price. More
This was the 2nd car purchase from Lynch and it could not have been any easier. We were looking for a replacement car for a college student and found a nice used RAV4 at Lynch. The car I was trading was a 20 have been any easier. We were looking for a replacement car for a college student and found a nice used RAV4 at Lynch. The car I was trading was a 2000 Subura with 164K miles which need about $1400 of repairs. They offerred which I thought was a very nice trade in amount towards the vehicle I selected. Clint Dixon and Gerry Nellis provided answers to all of my questions. More
Mke was not "pushy". He knew his facts and was helful with the new car features. I was very satisfied with my experience except for not including floor mats. helful with the new car features. I was very satisfied with my experience except for not including floor mats. More
Five Stars for Lynch Toyota! We live closer to other Five Stars for Lynch Toyota! We live closer to other Toyota dealers, but have always choose to drive to Lynch, and have purchased vehicles from Ly Five Stars for Lynch Toyota! We live closer to other Toyota dealers, but have always choose to drive to Lynch, and have purchased vehicles from Lynch before. The vehicle we just purchased was a new 2013, and we worked with Mike Coia, along with Scott Bergin and Jason Knapp. In this purchase, as with the prior purchase, Mike Coia was very helpful and we do appreciate working with a professional, honest and very helpful staff. All of our questions were answered, and Jason Knapp took time to answer our questions clearly and concisely. We strongly recommend Lynch Toyota to anyone who is looking to purchase a new, certified used or used vehicle, and we would not go anywhere else to by a Toyota. Clearly it is worth the drive, they are by far, the best Toyota dealer in the Hartford area . More
Service department is very poor. I was not treated nicely and I do not feel confident having my car serviced here. I will not be returning. and I do not feel confident having my car serviced here. I will not be returning. More
Gary Adams was very helpful in negotiating the deal for me and in the end purchasing the vehicle that I wanted. He is a great person to work with and I believe will be a great asset to your business. me and in the end purchasing the vehicle that I wanted. He is a great person to work with and I believe will be a great asset to your business. More