I've purchased 7 new vehicles from 6 different dealerships so far in my 40 plus years of driving . This was my first and last from Lynch Toyota of Manchester. I gave them a five star review for sales and am giving them zero for service. There is ZERO communication between the Sales Department and Service. There is ZERO communication between the scheduling staff and service. There is ZERO consideration for the customer. The first time I took my car in for service it was for defective rear seat belts. I was accused of allowing an animal to chew them up by two employees, one was the Service Manager, Ron Russo. Toyota has been recalling rear seat belts in RAV 4,s, but service was not aware of this. The second incident I had I was trying to schedule an appointment and the service employee, LuAnn, wasn't able to find any of my information in the computer. She told me to go find my VIN # and call her back. Someone had entered my last name and phone # into the computer incorrectly. This is why she couldn't find it. The Third incident was with a service supervisor, Gerianne,She couldn't find any information regarding my account because the service manager had not put notes into the computer. Mr. Russo left me a message that he was sorry, but he had tacked a note up on the cork board in his office that's why nobody knew what to do. The clincher is when I brought my RAV 4 in for service, I asked to speak to Mr. Russo. I had copies of all the recalls that I wanted to show him and talk about. He left me waiting for over an hour and a half. I finally went and talked to the Salesman that I had worked with on my purchase, Audrin and his supervisor. Sad thing is that there is Zero communication between these two departments. Once you buy ... good luck with service!