Lynnes Nissan Subaru

Before arriving at the dealership, every time a Lynnes staffer or manager promised to call, they never did. Then when we got off the at the wrong train stop and were lost in a bad neighborhood, we called staffer or manager promised to call, they never did. Then when we got off the at the wrong train stop and were lost in a bad neighborhood, we called to get assistance from Lynne's, who knew we were coming. We were told they didn't want us walking from our unfortunate location, they'll call us back in 5 minutes and someone will pick us up. Never called. At the dealership, a sales guy reeking of sleaze takes us the car. With a manager, we had pre-arranged a test drive to our mechanic, but Abe didn't want to go, so he tried to get lot attendants to go instead. After much searching, while we stood there, one lot attendant finally agreed. This lot attendant was the nicest guy in the whole dealership. I was feeling like Lynnes didn't care about us, but the mechanic gave the car the OK, so we went back to see if the deal could be done. While I'll never complain that a deal couldn't be reached, as that is just how it goes, I will complain that they tried to over charge us for our state's taxes, even after I presented evidence from the official state website showing the proper tax rate for car purchases. Eugene, the manager, came out and tried to persuade me he'd refund me anything over what the state actually charged him, but I've read about other people's experiences trying to get refunds from dealers, so I wasn't accepting this. Also, they didn't honor a coupon that helps persuade you to come in. Bait and switch. Then when I gave Abe a offer number, and he took it back to the manager, he came back and wrote the numbers out and tried to say I agreed to a higher number, then when he was writing the numbers out again, he tried to round up, not 10 or 20 bucks but a couple of hundred. Whenever I called him out on his attempted trickery, he just shrugged and said ok, let's..... This place has bad customer service. The internet manager didn't even reply to an email I sent her trying to set up an appointment/inspection. Then onside the dealership, no one cares about helping you. Abe is sheisty. They called me by the wrong name multiple times. Eugene seemed upfront, and even though we couldn't agree, I think his trying to convince me to overpay taxes was in poor taste and probably illegal. He said even though the info I presented was direct from the state's government site (which I urged him to seek out on his own rather than trust my printout), he said he doesn't rely on websites. However, the printout he gave me to show me why he believes it is a higher rate was from a website that had nothing official from the state. I feel when such rates are a part of your business, you should have the most accurate information available, or try to seek out the most accurate information when it is available. At every step of the way I felt unwanted and like they were trying to pad numbers and pull fast ones on me. Abe is the worst; see him only if you want the old-school sleazy sales guy experience. More

Overall poor customer experience and a waste of a 3 hour trip to this dealership, unless you're ok buying whatever they want to sell you.. Used the zag auto purchase program online to configure and price a trip to this dealership, unless you're ok buying whatever they want to sell you.. Used the zag auto purchase program online to configure and price a 2012 Altima 3.5 SR 4 door. The dealer confirmed availability online and I was contacted by dealer multiple times via the phone to set up an appointment. Over the phone, I made sure to confirm more than once they have the exact car I want, especially that the dealer was 3 hours away (both ways). Their answer; "no problem, if we don't have it we will be able to locate for you. Just stop by and we'll take care of you". So I make it to dealership and stop by with my friend on a Sat around 3pm; the place was packed and there were few customers before us; still waiting for assistance. We asked at the reception for Monica, who shortly came out to greet us. Very professional, she apologized for a possible delay but assured us someone will be over to assist us within 5 minutes, and she invited us to have a seat. 30 minutes later a gentleman approached us, very professional, and he apologized for the delay, then assured us someone will be with us shortly. No problem; understood it's the weekend and the dealerships tend to be much busier on Saturdays. 15 minutes later, still no assistance and as we were getting hungry we decided to go grab a bite and come back. We informed the receptionist we'll be right back. Upon our return to the dealership, someone came to our assistance promptly (I did tell the receptionist that we can only wait five minutes, but not sure if that was the reason for receiving prompt assistance)... After going back and forth, it turned out they don't have my car but assured me they will locate it for me. However there will be a $500 Locate fee, and the sales rep asked how I'll be paying for it. I asked the rep if I can sleep over it and will call him tomorrow if I still choose to go ahead with my purchase. I want to keep my options open, especially after making the trip just to learn something they could have easily told me over the phone. Off course the rep has to go to the back office again to ask his manager. The rep comes back shortly after to tell me; "my manager says, if you don't pay the Locate fee today, this process stop right here and right now. I then thanked the rep for his time and assistance and we walked away. We asked if we could still do a test drive, but were denied!!! Today's lessons: 1) The zag auto program through Geico, American Express, etc is just a joke at some dealerships in New Jersey. The reps will still start you off from square one. 2) The bait and gotcha sales strategy is the standard. 3) Do your homework and read reviews online about any dealership to avoid a waste of your time and a waste of your intellectual & emotional currency. 4) Check AAA auto purchase program site; it will help you figure out the true price of any car. Similar tools are also offered online by GEICO, American Express, TrueCar, and other online services. Use it as a guide to avoid getting ripped off. 5) Just because humans have 2 ears and only one mouth; it doesn't necessarily mean they are listening as much as they talking 6) It's still Jersey!! And I always wonder why wouldn't all dealerships have a manager on the floor, visible to customers, so the rep doesn't have to keep going to the back office hunting for answers to customers' questions. Phone conference calling might be a second better option :) More

Very dishonest gave me a great lease I thought, and when I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I I signed the papers I rec. a bill in the mail for an additional $986.00 that I was told I would not have to pay, when we were discussing the deal. I am surprised that they allow this pratice and this person to be part of their organization. More

Too Good To Be True? I received a great quote for my Nissan Maxima via TrueCar.com. When I got to the dealership, a car with the exact specs I had put in was not available. There was an "Elite Package" Nissan Maxima via TrueCar.com. When I got to the dealership, a car with the exact specs I had put in was not available. There was an "Elite Package" on the car in addition to the specs I wanted. This package was $1,000 (sticker price). Some of the highlights of this package were rear spoiler and tires for life. I balked at the price and was told by the sales manager and McHugh that they would give me the Elite Package for "cost" which was approximately $400. McHugh even went so far as to state that the package more than paid for itself as they were giving me free tires for life for only $400. He stated this several times to me and even when I was discussing the details of what "tires for life" meant he told me that it didn't include flats, but was only for when the tires were bald. When it came time to pay for the car (approximately 20 minutes later), this package now became $400 +$600 for incidentals (now the spoiler, splash guards, car mats were no longer included in the Elite package) - basically the sticker price for the Elite package. The free tires for life was a promotion they "hadn't done for years" even though it was listed on their 2011 models and the salesman explicitly told me the package included the free tires for life. The sticker for my Elite Package went missing never to be found. McHugh ignored us and never showed me any of the features in my car. This is not the way to do business. What should have been a great experience turned into an extremely stressful one. The people at this dealership even acknowledged that McHugh made purposeful misrepresentations to us but stated they could not honor any of the statements he made or that they themselves had previously made to me. I would never recommend this dealer to anyone. More

I have been going to this dealership for a few yers now and have had more problems with my car than previous subarus that got serviced at different dealerships. A strange coincidence. On my last trip las and have had more problems with my car than previous subarus that got serviced at different dealerships. A strange coincidence. On my last trip last week, I paid hundreds for their 120K mile service, which includes servicing the battery. Two days later, my car would not start and I called AAA who told me the battery was dead. They showed me a diagnostic showing the battery voltage level before and after the new battery. Not only did Lynnes Subaru not provide any detail/reports on what they found during the service, they obviously did not bother to check the battery or clean its connections (and who knows what else they did not do). I was charged for work that was not performed, the worst of all dealership sins. I will never again go to them for service and will file a complaint with BBB, etc. And they also do not list a manager on their website - don't want to be reached. I wonder why. More

I just bought a new Nissan Maxima yesterday and I was very happy with the service I got from Lynne's. Michael and Stella took their time to answer all my questions and explain to me everything I needed very happy with the service I got from Lynne's. Michael and Stella took their time to answer all my questions and explain to me everything I needed to know. I did not feel pressured to buy anything and was very pleased with my purchase. The staff was very friendly and courteous. I would definitely recommend to all my friends. Thanks Michael and Stella! More

Well I had booked an appointment to see and test drive a 2011 Outback that was listed on their online inventory. I sent in an inquiry and they got right back to me which was great since the other two dealer 2011 Outback that was listed on their online inventory. I sent in an inquiry and they got right back to me which was great since the other two dealers didn't reply as quickly. They quoted the price to me to verify the correct make/model. I made an appointment for a test drive the next day. We had to cancel and made a courtesy call to cancel and reschedule a few days later. Woman on the phone confirmed. Next day I get a call from the sales person in question and she was not notified that I had made the courtesy call to cancel nor that I had rescheduled. (NEXT DAY) I make the 40 minute drive with my wife to the dealership as scheduled. Not only was the sales person I contacted initially "not around" but the car that was listed and I came specifically to see was "sold" according to another salesman. Wth?! Information I could have used the day before at least. Where was MY courtesy call? So yeah I've decided to move on to my 2 other dealer choices. Wish me luck? More

I bought a new Out back from Lynn's Subaru. The only reason I went there was because I purchased the car on the internet and they gave me the best price. Once I got there, the salesman (Otto), who claim reason I went there was because I purchased the car on the internet and they gave me the best price. Once I got there, the salesman (Otto), who claimed to have 18 years of expeience, did not know anything about the product he was selling what so ever, he could not give me a streight answer on any question that I asked (he did not even know mileage ratings). The only thing he was interested in was getting my personnal info and a deposit. A few weeks after I bought my car there were some registration issues that needed to be ironed out. The dealership was completely unresponsive to complaints. When I would finaly corner someone on the phone, including the sales manager (Julio), they would talk real nice and promise the world to resolve the problem. But when it came down to it, the problem never got resolved and no phone calls or messages ever got returned. I would never recommend shopping at this dealership, I would rather pay a little more but go somewhere where they have a descent reputation for customer service. More

Bought a New Car from Lynnes and the Sales team was excellent they went above and beyond my expectations. They really went out of their way to accommodate my requests and got me into my new car and out excellent they went above and beyond my expectations. They really went out of their way to accommodate my requests and got me into my new car and out the door in a smooth quick and easy purchase. I love my new Car and couldn't be happier! Thank you to the Team at Lynnes they made my first new car purchase amazing, being a first time buyer I had a ton of questions and they were happy to answer them all and offer their advice and experience it really made me feel comfortable knowing they were there to help and just didn't want my money and get me out the door. I would recommend them to anyone looking to buy a new car and the salesman even called me a few days after to see how I was liking it! More

JUST BOUGHT A NEW SUBARU IMPREZA 2.5I AT LYNNES AND THEY WERE VERY ALL COURTEOUS AND FRIENDLY .MY SALESMAN MICHAEL MAIS GAVE ME EXCELLENT SERVICE AND ANSWERED ALL MY QUESTIONS HONESTLY . I HAVE TO ADMIT I D WERE VERY ALL COURTEOUS AND FRIENDLY .MY SALESMAN MICHAEL MAIS GAVE ME EXCELLENT SERVICE AND ANSWERED ALL MY QUESTIONS HONESTLY . I HAVE TO ADMIT I DID ALOT OF RESEARCH BEFORE MAKING MY FINAL DECISION AND IT WAS NICE TO MEET A TRUE PROFESSIONAL . THANKS AGAIN MICHAEL ... I LOVE MY NEW IMPREZA !!!!! More