M & L Chrysler Dodge Jeep Ram

I took my vehicle in for an oil change and tire rotation, and I dealt with Wendy Outlaw and had a great experience. She was very detailed and kept me updated during the whole experience. She is a valuable as and I dealt with Wendy Outlaw and had a great experience. She was very detailed and kept me updated during the whole experience. She is a valuable asset to the dealership. Keep up the good work Wendy More

Oil change I dropped my truck off and Amelia helped get everything lined up for the oil change. She was very friendly and helpful. I will ask for her the next ti I dropped my truck off and Amelia helped get everything lined up for the oil change. She was very friendly and helpful. I will ask for her the next time I need something. More

Had a bad experience with this dealership said all paperwork was completed showed the car I got approved for was not held for and was sold and also had a bad experience with Ana Reyes was not truthful paperwork was completed showed the car I got approved for was not held for and was sold and also had a bad experience with Ana Reyes was not truthful and sold the car I was suppose to get so was a bad experience but the sales manager and finance manager were good people More

I would like to thanks the service department! I had a great experience and they contacted me at every turn of my truck being serviced. Great job! great experience and they contacted me at every turn of my truck being serviced. Great job! More

Deborah Burkhart was a awesome salesperson. Got us the vehicle we were looking for, at a great price. Thank you Deborah and the rest of the team at M & L Motors!! vehicle we were looking for, at a great price. Thank you Deborah and the rest of the team at M & L Motors!! More

Ram 3500 Found a Ram 3500 on auto trader at a decent price listed on their website. / Mitch Maness (Commercial/Fleet/MGR) sent me a quote with truck price high Found a Ram 3500 on auto trader at a decent price listed on their website. / Mitch Maness (Commercial/Fleet/MGR) sent me a quote with truck price higher than the dealer website/ LOL Then a low ball trade another LOL Purchasing trucks every (2) years for the last (25) years for my business ---- this dealer ship would be one to avoid What a joke------- buyer beware----lol Rick More

First time financing This was the first time that I would be financing a car and I was pretty nervous about the situation. Montay made me feel super comfortable with my de This was the first time that I would be financing a car and I was pretty nervous about the situation. Montay made me feel super comfortable with my decision and they were able to drop down the price to fit my budget. He was super attentive and very friendly. More

Beware the bait and switch We are in the market for a Town and Country to replace our current vehicle that was totaled in wreck when we got hit by a DUI driver. So, this was alr We are in the market for a Town and Country to replace our current vehicle that was totaled in wreck when we got hit by a DUI driver. So, this was already not something that we were prepared to do. We called to check availability as to whether a certain vehicle was available that we saw on AutoTrader and were told that it had been sold. While we were on the phone, the person asked if we would be interested in other vehicles. We said yes and explained very clearly our criteria. We were told that they had two others that were above our price range but given that it was the 4th, they were very willing "to give us a deal to meet our needs." We told them that we were interested in one of the two and that we would be arriving that afternoon. On our way, I sent another text to the internet sales person to let them know that we were 30 minutes away and to have the vehicle ready. We were then informed that vehicle had been sold earlier that morning. They told us that they still had the second vehicle and that it was comparable. We drove an hour to the dealership and test drove the vehicle. It was a good vehicle and were ready to purchase it once they revised the price to match our previously stated expectations. We were then told by a manager that there was no way for them to meet our expectations and that the internet pricing was already very competitive and we were too far apart to negotiate a price. After explaining that we were told that they would be able to meet our needs with one of the two vehicles only to find out that they would not even be close on the price we had no choice but to walk out. To add additional insult, the final bottom line price that they gave us to start with was about $1000 higher than the internet pricing (loaded with all their fees)! It was an immensely frustrating experience. It was clearly a bait and switch and they were obviously playing the same old car salesman game to get us into the shop in the hopes that we would spend more (probably through financing). I rarely do internet reviews but this was such a bad experience, I thought it best to let others know about what to expect from them. Very disappointing. More

Nice to deal with We did all over the internet by email and for most part all went well when arrived at dealership to exchange my trade for the newer truck. Had proble We did all over the internet by email and for most part all went well when arrived at dealership to exchange my trade for the newer truck. Had problem with registration but finally got straightened out. More

Outstanding Customer Service - Well beyond the manufacture 2017 Jeep Grand Cherokee arrived with paint damage. Chrysler was no help. Jon Alcorn and team at M&L worked to resolve the situation to our satisfac 2017 Jeep Grand Cherokee arrived with paint damage. Chrysler was no help. Jon Alcorn and team at M&L worked to resolve the situation to our satisfaction. Mitch Maness, Robbie Wilson, Shawn Dowdee the team in the Jeep Sales industry that clearly are setting a new standard in customer satisfaction. The Jeep Team to trust. More