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M'Lady Nissan

Crystal Lake, IL

Overview
Reviews
Vehicles
4.9
1,130 Reviews
Call Dealership (815) 683-3078
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,130 reviews

August 09, 2023

Very good experience. The service was excellent. They really help me with the loan in the service I was going to get for my car More

by rcn2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Halabrin
Report | Print
Aug 12, 2023 -

M'Lady Nissan responded

I'm thrilled to learn about your positive experience with our service team and being able to help with the loan. If at anytime you have a question please let me know. Thanks, M'Lady Nissan 815-459-2288

Helpful
August 09, 2023

Best costumer service. And need analysis Jay my sales Rep very professional. And knowledgeable about product. Dealership is clean and friendly environment. More

by Normans5785
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Westermeyer, Jay Alvarez, ANTHONY BARBARO
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Aug 12, 2023 -

M'Lady Nissan responded

Thank you so much for taking the time to share your experience with Jay and our dealership. We're thrilled to hear that Jay provided you with professional and knowledgeable assistance. We take pride in maintaining a clean and friendly environment for our valued customers. Your positive feedback means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! M'Lady Nissan

Helpful
July 09, 2023

Very good customer service, Luis Ruiz was very helpful and took his time to explain the whole process. More

by Humberto
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz
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Jul 15, 2023 -

M'Lady Nissan responded

Hello Humberto, Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our customer service representative, Luis Ruiz. We take pride in providing excellent customer service and ensuring that our customers feel valued and supported throughout the process. We will make sure to pass on your appreciation to Luis for his dedication and for taking the time to explain everything to you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again

Helpful
July 03, 2023

Nice sale people. Bad experience with the services apartment. I was there for a problem in my new car and one of this apartment told me was normally (wasn’t normal) More

by virginiagarcia0407
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Montavlo
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Jul 07, 2023 -

M'Lady Nissan responded

Hello, I'm happy to hear about your sales experience but I would like to get in touch with you about your service. Would you be able to call either Mark or Sal at 815-459-2288

Helpful
June 27, 2023

Jay was very helpful with everything. Service and a new car. Quick and help ful More

by Jdmcd654
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Mason, Drew Westermeyer, Jay Alvarez, Scott Hoak
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Jul 06, 2023 -

M'Lady Nissan responded

Glad we were able to get you in and out quickly.

Helpful 1
June 04, 2023

This is my 4th lease at your dealership need I say more that I am very satisfied with your Staff More

by Transtarint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
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Jun 06, 2023 -

M'Lady Nissan responded

Thank you!

Helpful
June 02, 2023

I owned three vehicles from this dealership. It's located 20 plus miles from my house and I have at least three more Nissan dealers in between but I always come back here because of a quality of More

by OLEG.CHERNENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Brandon Mason, Peter Halabrin, Ryan Marciciak
Report | Print
Jun 06, 2023 -

M'Lady Nissan responded

Oleg, It truly means everything that you continue to make the drive to us and we're happy your apart of the M'Lady family. Thank you and see you again soon.

Helpful
May 21, 2023

Very knowledgeable about vehicles salesmen very courteous, and fast with service. I would recommend dealership. More

by Nissan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ruiz
Report | Print
Jun 06, 2023 -

M'Lady Nissan responded

Thank you!

Helpful
April 04, 2023

I loved the pressure free, straight forward process. I drove over 70 miles for my 2023 Maxima from M'Lady and dont regret it! Eddie was great and quite knowledgeable on my favorite Nissan vehicle, The M More

by Bgski2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville, Bryan Murphy
Report | Print
Apr 06, 2023 -

M'Lady Nissan responded

Thank you so much for taking the time to share your positive experience at M'Lady Nissan! We are thrilled to hear that you had a great car buying experience with us and that Eddie was able to provide you with excellent customer service. We are committed to providing a pressure-free and straightforward process for all of our customers, and we are glad to hear that you found it to be just that. We also take pride in our knowledgeable and friendly staff who strive to provide the best car buying experience possible. Thank you for choosing M'Lady Nissan and for driving over 70 miles to purchase your 2023 Maxima with us. We truly appreciate your business and look forward to serving you again in the future.

Helpful
April 03, 2023

Jay was very helpful in finding a vehicle I would love based on what I asked for! More

by Diana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Murphy, Jay Alvarez
Report | Print
Apr 06, 2023 -

M'Lady Nissan responded

Thank you for your positive review! We're glad to hear that Jay was able to assist you in finding the perfect vehicle based on your preferences. We appreciate your business and hope to see you again soon at M'Lady Nissan.

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