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M'Lady Nissan
Crystal Lake, IL
1,131 Reviews
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Helpful July 26, 2022
Absolutely amazing! We drove 4 hours and it was so easy and perfect! Great staff and so helpful. Couldn’t ask for anything better! Thank you!! We drove 4 hours and it was so easy and perfect! Great staff and so helpful. Couldn’t ask for anything better! Thank you!! More
by jtsigmon
Employees Worked With
Eddie Colville, Scott Ryan, Abe Alyassir
July 20, 2022
I’ll start by saying I bought the truck that I wanted. I’m happy about that. Also that everyone I spoke with was very personable and friendly. That said I went in with the intention of just wanting to I’m happy about that. Also that everyone I spoke with was very personable and friendly. That said I went in with the intention of just wanting to test drive the truck. This was literally the second time I was ever in a dealership. I thought I knew what high pressure sales looks like from my past experience with time shares. That past experience was laughable compared to this. The number of times I heard “good news” after the sales guy talked with the sales manager was incredible. Every time I said I wanted to sleep on it they came back with some other concession in the price. The simple fact they couldn’t tell me with 100% certainty that the offer being made would be good the next day after I slept on the idea really left a sour taste. Another thing that really stuck out to me as just plain unethical was how they angled the review I would have gotten if the truck was brand new. They’re luckily it was a certified pre owned and I wouldn’t be getting the review from Nissan. They kept saying they NEED me to fill out a certain way and to answer certain questions yes or no. It really came off as the deal couldn’t happen if I didn’t answer the questions that certain way. Talk about grooming your numbers! My other shock was that literally every touch point is a sales person. Sales guy obviously, sales manager was obvious. Some service guy ok that makes sense. But even the finance guy had things to sell me. It’s crazy 2 day update: So when I test drove the Frontier I noticed an airbag light was on. I figured it was just a simple setting that someone mistakenly turned off the airbag. Well I finally read the manual and it isn't a selectable feature! The airbag light on means it has some kind of fault! Not really confidence inspiring in their certified pre-owned process to sell me a truck with a fault light on. But wait there's more! Through my own research I discovered that at the beginning of July Nissan announced a pending recall on these trucks for potentially faulty parking pawl in the transmission. Did anyone at the dealership mention this to me in the 3 hours they were doing a hard sales pitch on me? Of course not! Why would they mention that when I put the truck in park it might roll away and kill someone!? Showing just a little bit of customer focus might take away from the sales focus...unreal More
by btmbass
Employees Worked With
Brett Strohmaier, Kamil Zlahoda, Abe Alyassir, RENE QUINONES
July 20, 2022
Rene was great to work with, and we were very happy with the repair work that was done on the car before we took possession. We’ll probably drive down from Madison to work with Rene and the M’Lady crew on the repair work that was done on the car before we took possession. We’ll probably drive down from Madison to work with Rene and the M’Lady crew on our next car purchase. Unfortunately we got too many emails and phone calls from multiple people after we made our initial inquiry about a M’Lady car listed on Cars.com. We should have been connected with a single point of contact (salesperson) and not be inundated with calls from multiple people, who obviously don’t communicate with one another, because they asked us the same questions or relayed the same information. More
by dlpernetti
Employees Worked With
Bryan Murphy, RENE QUINONES
July 20, 2022
Excellent customer service. Rene Quinones was very friendly, patient and helpful in helping us find what we were looking for. Quick, painless and wonderful experience! Rene Quinones was very friendly, patient and helpful in helping us find what we were looking for. Quick, painless and wonderful experience! More
by Morales206
Employees Worked With
RENE QUINONES
July 20, 2022
Rene was great, what a pleasure buying our new Nissan Pathfinder. M'LADY Nissan had the car we wanted and we were able to make a deal straight away after the test drive. It's our second car purchase fro Pathfinder. M'LADY Nissan had the car we wanted and we were able to make a deal straight away after the test drive. It's our second car purchase from M'LADY Nissan, and won't be our last. More
by mrfuel_5
Employees Worked With
Brett Strohmaier, Drew Westermeyer, RENE QUINONES
July 19, 2022
Eddie is an man of integrity and takes great care of his clients and I am grateful during my time of duress, that he helped me get a car. clients and I am grateful during my time of duress, that he helped me get a car. More
by TinaKPumilia
Employees Worked With
Eddie Colville
July 15, 2022
I’ve been a Nissan customer for years and will be for years to come. Eddie is amazing! He’s super personal and makes you feel like like family. years to come. Eddie is amazing! He’s super personal and makes you feel like like family. More
by devinpalmer3
Employees Worked With
Eddie Colville
July 09, 2022
Klaudia and the whole staff of M'Lady are awesome. I knew exactly what I was looking for and didn't feel pressure at all. It was a pleasure and the whole process only took about 2 hours. I knew exactly what I was looking for and didn't feel pressure at all. It was a pleasure and the whole process only took about 2 hours. More
by dougjacobson
Employees Worked With
Klaudia Ksiazek
July 09, 2022
Always a pleasure to do business with M'Lady Nissan. Fun, fast, friendly, and professional sales team. Highly recommend Eddie Colville!! Fun, fast, friendly, and professional sales team. Highly recommend Eddie Colville!! More
by Shonda A.
Employees Worked With
Eddie Colville, Bryan Murphy, Jay Alvarez
