MINI of Annapolis

Mini Of Annapolis is truly the best dealership I have ever dealt with! Brian Horan could not have been nicer! No sales pitch tactics here which is quite refreshing. I highly recommend Brian and Mini of ever dealt with! Brian Horan could not have been nicer! No sales pitch tactics here which is quite refreshing. I highly recommend Brian and Mini of Annapolis to anyone who is considering a Mini...they are totally awesome!!! More

Excellent experience. Sean was very helpful with test drive and recommending options for the car. No haggle price. Ordered the car and arrived as promised (6-8 wks arrived in 8). Sean kept me appraise drive and recommending options for the car. No haggle price. Ordered the car and arrived as promised (6-8 wks arrived in 8). Sean kept me appraised of every step of the process on the status of the car. Very happy and highly recommend Mini of Annapolis and Sean as a sale advisor. The sale paper work also went very smooth and they were able to provide me with my license plates on the spot! great experience - thanks, More

I can't speak highly enough of the team here. I think that sometimes the MINI dealer that's actually local to me (Baltimore) forgets that they offer a high end product and should accompany that with high that sometimes the MINI dealer that's actually local to me (Baltimore) forgets that they offer a high end product and should accompany that with high end customer service. I decided to give up on the local dealer after too many terrible experiences and make the trek to Annapolis. I couldn't be happier with my choice! Since this dealership is right off 97 and close to the Bay Bridge, it's not a terrible drive from Baltimore. I was recently in a car accident and my MINI was struck on the passenger side, resulting in the need to replace the door. I called MINI to make an appointment and they were able to fit me in the next evening. They worked with my insurance company and everything on that end went very smoothly. While they had my car, I decided to have some service done to it as well. I needed an oil change and a front end alignment done. They have a separate Collision center and Service center. They told me they would call me when the collision work was done and it was being sent to Service. After a few days of the Collision center having my car, I got a call from MINI letting me know they had a terrible car fire in their Service shop and that it was completely down indefinitely. They had to buy everything brand new and they were so backed up it could take weeks. The collision work on my car was going to be completed in a couple of days and they made a plan to have my alignment done when it was finished. Since my oil change was still covered under warranty and they were only doing high priority service, they asked me if I'd be able to reschedule my oil change and come back at a later date. I was so happy to have been kept in the loop ahead of time, I had no problem with their request. I called yesterday to schedule my new oil change appointment and the first thing the woman on the phone asked me was if I would need a loaner vehicle. For an oil change! The Baltimore MINI dealer had my dad's car in their service shop for weeks and never offered him a loaner. As it turns out, my car also has a recall that needed to be addressed so I will need to drop the car off for a day or more, and will end up needing that loaner after all. The staff and MINI of Annapolis has been very proactive with their customer service even when their service shop had been destroyed by a car fire. They made the effort to contact me with any problems in scheduling ahead of time so that I could make the appropriate plans early. So happy I decided to make the switch. The drive to Annapolis is definitely worth it. I'd recommend anyone in the market for a MINI or BMW to go here. More

I originally turned to Mini of Annapolis (a dealer an hour from where I live) to inquire about a car on their lot. Since it ended up not being what I wanted I told Brad Pahari (all this was via chat or hour from where I live) to inquire about a car on their lot. Since it ended up not being what I wanted I told Brad Pahari (all this was via chat or email since I HATE giving dealers my phone number until I'm sure I'm buying something) that I intended to custom order a Mini and that I was going to shop around for how much a dealer would be willing to discount from MSRP (I had a number in mind). I decided to give Brad one chance to give me a quote before I asked the closer dealers. His response was, and I quote, "Send me a build, I will not let you down." He gave me a number much better than anticipated and I immediately put in a deposit. No haggling, nothing. When the custom order came from the factory via the port, it had a mismatched piece in the interior. While Mini of Annapolis worked to correct this, they had me come in and drop off my old leased Mini so I wouldn't have to pay to extend my lease, and gave me a loaner car. When my new Mini was ready, Brad drove all the way out to Arlington, VA to bring me my car and paperwork. I couldn't be happier with the service I received. Thanks! More

In my 50+ years, buying my new Mini was the best car buying experience ever. Brian took the time to know my needs and wants. When I picked up my new Mini he patiently went over the car with me and buying experience ever. Brian took the time to know my needs and wants. When I picked up my new Mini he patiently went over the car with me and answered my every question. He was the most knowledgeable salesman I have ever delt with. When I left with my new car, I felt so comfortable. He took he time to educate me fully about my Mini. I highly recommend Mini of Annapolis and Brian Horan. More

Brad was a very knowledgable Sales person with consummate skills. He explained everything to me and I loved the car. Just ended up buying a different car - hybrid that I had been looking at also. skills. He explained everything to me and I loved the car. Just ended up buying a different car - hybrid that I had been looking at also. More

Across the board--sales to service--Mini of Annapolis is a pleasure to deal with... In fact, having tried to save a buck by going to Mr. Tire for brakes (a rotten experience) has convinced me that the de a pleasure to deal with... In fact, having tried to save a buck by going to Mr. Tire for brakes (a rotten experience) has convinced me that the dealer, for a few bucks more, is a much better value. Next time I know better--it's worth using the dealership and certified mechanics. More

Jen was always so pleasant when I drop off my MINIs and she knows that my mechanic is Brian so she makes sure to have my MINIs taken care by him. Thank you Jen. she knows that my mechanic is Brian so she makes sure to have my MINIs taken care by him. Thank you Jen. More

Great personal service and everyone was very friendly. Best intro on the details and toys in our new car. The salesman followed through on everything. The Annapolis Mini dealer made it a nice experience Best intro on the details and toys in our new car. The salesman followed through on everything. The Annapolis Mini dealer made it a nice experience More

Brian was fantastic to work with. Very knowledgeable and understanding of our needs. It is so refreshing to have a salesman who is thoroughly familiar with the vehicle and also the competitors. understanding of our needs. It is so refreshing to have a salesman who is thoroughly familiar with the vehicle and also the competitors. More