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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.9
245 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 245 reviews

February 20, 2024

Mini of Annapolis is the best! Their customer service is top notch. My experience with the service department has ways been a pleasure. They keep me posted on the status while wa More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King, John Garcia Manzo
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Feb 24, 2024 -

MINI of Annapolis responded

Thank you for your glowing review! We're thrilled to hear that Mini of Annapolis has provided you with top-notch customer service and that your experiences with the service department have always been a pleasure. It's great that they keep you informed throughout the process, explain the work done, and provide detailed information on your car's condition. Your satisfaction and confidence in the maintenance are of utmost importance. We appreciate your kind words and the 10-star rating you would give if possible. Thank you for choosing Mini of Annapolis!

Helpful
February 12, 2024

Bryan is service is great! ! He is very much appreciated!! Thanks Bryan I greatly appreciate all of your help!! More

by tophergarvinCGarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan (Service Department)
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Feb 14, 2024 -

MINI of Annapolis responded

Thank you for taking the time to acknowledge Bryan's excellent service! We're delighted to hear that he has been a great help to you. We value your business and look forward to assisting you in the future!

Helpful
February 09, 2024

Rob and Cory were great: efficient, friendly, and thorough. They keep my car in shape for the 97 cooridor commute. I appreciate the car wash at the end of each service appointment as well. It’s great More

by Mzquadz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob and Cory
Report | Print
Feb 13, 2024 -

MINI of Annapolis responded

We're delighted to hear that Rob and Cory provided you with efficient, friendly, and thorough service. Keeping your car in shape for your commute is a priority, and we're glad they could assist with that. It's also wonderful to know that you appreciate the car wash at the end of each service appointment, leaving your car clean. We appreciate your business and look forward to serving you again in the future!

Helpful
February 05, 2024

The Service Desk personnel was efficient and courteous. The Technician, knowledgeable, informative and courteous. All in all, I had an excellent and outstanding experience. More

by nmaztec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Feb 08, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
February 02, 2024

Friendly, fair and accurate, e. g. about experience with electric cars. Resolved a misunderstanding about service charges quickly and fairly. More

by Lijinskys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini service manager
Report | Print
Feb 06, 2024 -

MINI of Annapolis responded

We're thrilled to hear that you found our dealership to be friendly, fair, and accurate, especially regarding our experience with electric cars. Additionally, it's great that we promptly and fairly resolved any misunderstandings about service charges. Thank you for choosing us, and we appreciate your positive review!

Helpful
February 01, 2024

Excellent service once again! I really appreciate the support, especially the last minute loaner car service. More

by lballen69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Feb 02, 2024 -

MINI of Annapolis responded

We're delighted to hear that you received excellent service, and we appreciate your kind words! Providing last-minute loaner car service is all part of ensuring your satisfaction. We value your continued support and look forward to serving you again!

Helpful
February 01, 2024

The Annapolis Mini team is incredible. I was running up against my mileage for an oil change and I called and they got me in same day. The service rep and technician stayed a few minutes More

by 08.julep-gazers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membreno, John Garcia Manzo
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Feb 04, 2024 -

MINI of Annapolis responded

We're delighted to hear that MINI of Annapolis provided you with incredible service. It's great that we accommodated your needs, got you in for an oil change the same day, and went the extra mile to provide top-notch service. Safe travels, and thank you for choosing us!

Helpful
January 31, 2024

Bryan is an incredible agent! He was attentive, helpful and kind when I came in for my MINI service. I appreciate his courtesy and highly recommend this dealership. More

by jasminehilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Membrano
Report | Print
Feb 02, 2024 -

MINI of Annapolis responded

Thank you for sharing your positive experience with Bryan! We're delighted to hear that he provided attentive, helpful, and kind service during your MINI service visit. We appreciate your recommendation, and thank you for choosing our dealership!

Helpful
January 30, 2024

Outstanding! !! Elliott is great. Attentive, helpful. I bought many cars over years but this was the best experience and hustle free ever buying a car More

by Giurfag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott
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Feb 01, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
January 30, 2024

Professional service - Work as promised with succinct details as to what needed to be done. More

by Susane859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Schweitzer
Report | Print
Jan 31, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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