MINI of Annapolis

It’s expensive to get a MINI worked on & the dealership is 2 hours from where we live. However, they did a great job of communicating the diagnosis, the charges & the progress of the repairs. Well d is 2 hours from where we live. However, they did a great job of communicating the diagnosis, the charges & the progress of the repairs. Well done More

They do not honor the trade in value they quote from their own website. Very dishonest. Spend your hard earned money elsewhere. their own website. Very dishonest. Spend your hard earned money elsewhere. More

1st time mini buyer. Loving it and loved working with Bryan and Tim! Great experience! Loving it and loved working with Bryan and Tim! Great experience! More

Mini made it so that they are the only people that can work on the mini for example a new key ( 2012 Mini) $400 for a key and program. Other dealers you can buy a key third party and have the dealership work on the mini for example a new key ( 2012 Mini) $400 for a key and program. Other dealers you can buy a key third party and have the dealership to register it. Needs a modular it has to come from the dealership and the labor is $220 with 11 hours of work which is almost $3k. You need a battery that can only come from the dealership and it has to be registered only at the dealership $500. I regret buying a mini because they charge for every little thing and a million dollars to repair. As for the dealership, they don’t answer their phones most of the time, they are very cut and dry with answers ( not friendly) unless you are buying a new one. If you ask for a loaner vehicle, it’s not guaranteed even if your appointments were for the morning and you push it to the afternoon. If it was already reserved, why is it a problem if you rescheduled for same day later in the day. I’m not happy at all with my mini or the dealership. More

By fat the BEST dealership- always friendly, professional, experts, and they deliver on promises. We feel respected and valued, and they consistently exceed expectations. They are so good, we professional, experts, and they deliver on promises. We feel respected and valued, and they consistently exceed expectations. They are so good, we drive an extra 25 minutes to their location instead of going to one closer to our home. More

I received great customer service. This experience has been one of my best when purchasing a vehicle. This experience has been one of my best when purchasing a vehicle. More

Service area and waiting Reas are well kept. Car was completed on time and loaner was great Car was completed on time and loaner was great More

Very easy to do business with. Sales & finance people very nice no pressure. I live 2 hours away on the eastern shore and they delivered the car. Great service!! Sales & finance people very nice no pressure. I live 2 hours away on the eastern shore and they delivered the car. Great service!! More

Excellent and prompt personnel at MINI of Annapolis. Always helpful and good at answering mundane questions. Very good place. Always helpful and good at answering mundane questions. Very good place. More