I took my 2015 MINI Countryman for service on a weird noise on the rear passenger side of the car, and it had been annoying me for a while since this is a new car and I did not understand why it was so loud. After I took it in I was informed there was in fact a “report” that this model has this problem. I left my car and they had it a little over a week. A few days later after I had the car the noise came back and I called to let them know. They asked me to bring it in again and informed me they did not have a loaner for me to use, just to “come leave it here if you like”. The first time they “worked” on my car it took them a little over a week and I was not going to be without a car for another week due to their error. Finally got some help a couple of weeks later and they were able to get a loaner for me. I mentioned to them the first time I took the car in they damaged the door panel and they agreed to replace it but it was on back order so it would “take some time”. I took the car in yet again and they once more kept if for over a week. I picked the car up and was told “there is nothing wrong with the care, it is just one of those things”, and that the technician had “hammered” the part into place even harder! I went home with no gas in my car yet again (the first time the car was at 0 miles till empty and this time at 17 and I was told “she was sure I dropped it off with no gas”); door panel still not replaced as it was in “back order”. Long story short, I was called to let me know the door panel was in and to take my car in. I informed them the noise was still there and the last time they worked on my car they did not connect the light on the top so it doesn’t turn on. Another week went by and I went to pick the car up on 9/12/2015. I was told they could not “recreate” the noise and to please drive it with their foreman (arrogant guy who thinks everyone should know about cars apparently). I drove with him and not even three minutes into the drive the noise was “recreated” at least 4 times. His reply was “That?, I can’t do anything better than that, some chassis noise is acceptable!”. And that was that! Horrible customer service, I felt talked down to, I even felt mocked because of the “noise” I kept hearing. I guess the problem with my car is not a problem at all for this dealer! But for MINI as a company it was since they made an actual “Report” that this problem was present with this model. Will definitely not recommend anyone I know to do business with them!