MINI of Concord

What you could do to improve your company is to stop trying to rip off your customers by telling them they need repairs that they do not, in fact, need. Your service people told me I needed $3500 worth trying to rip off your customers by telling them they need repairs that they do not, in fact, need. Your service people told me I needed $3500 worth of repairs that were not at all necessary. And now you continue to send me emails telling me I still need those services. You are scam artists! No one should take their cars to you and I’d say that goes double for buying a car from you! More

I worked with Francis Dejesus and he was excellent as far as customer service. He kept in regular communication, kept the costs down and provided quality service. as customer service. He kept in regular communication, kept the costs down and provided quality service. More

Absolutely highly recommend this dealership! Michael Chavez was our sales rep and he is fantastic. He obviously LOVES his job and he put a ton of effort into our transaction. Michael works closel Michael Chavez was our sales rep and he is fantastic. He obviously LOVES his job and he put a ton of effort into our transaction. Michael works closely with his Sales Manager, Sergei, and his other teammates. The whole process was very smooth and professional. We got THE car we wanted and he was very thorough in explaining everything along the way and once we took possession he explained all of the car's features and benefits. He is very well-educated, informed, articulate and warm and friendly. This is our second transaction with this dealership; we leased our first mini and then just started a new lease. I can highly recommend it therefore but we had a great experience three years ago and that's why we went back. We had yet another great experience. Thank you, Michael, Sergei and the rest of the staff!! You made us very happy customers. More

Mike Chavez was great. He made my Mini buying experience very easy. I walked in with just wanting to test drive a countryman, and he was so knowledgeable and worked with my price range that I ended up buyin very easy. I walked in with just wanting to test drive a countryman, and he was so knowledgeable and worked with my price range that I ended up buying a 2019 clubman and not a single regret. More

I bought my car because of Michael Michael Chavez had me at hello! He provided me with a wealth of Mini knowledge, and he took me on a killer test drive. We laughed, we motored and I c Michael Chavez had me at hello! He provided me with a wealth of Mini knowledge, and he took me on a killer test drive. We laughed, we motored and I could not have been happier to purchase my car from Michael!! More

Most efficient and easiest car purchase we've experienced We worked with Jason on the purchase of our new Mini Cooper. It was the fastest and easiest car deal I’ve ever experienced. We negotiated a price over We worked with Jason on the purchase of our new Mini Cooper. It was the fastest and easiest car deal I’ve ever experienced. We negotiated a price over text over a few days time. Got right to the point on the price. Once we agreed upon a price, we completed the credit app online and spent a total of 20 minutes in the dealership to complete the purchase. The drive to Concord took 6x longer than the actual time we spent at the dealership. Real happy with the price we paid and the ease of the purchase. More

Best salesman I don’t have much patience for the sales process because I research before I arrive and know what I like and don’t so usually don’t enjoy the process. I don’t have much patience for the sales process because I research before I arrive and know what I like and don’t so usually don’t enjoy the process. Mark Wilson changed that for me. He was excellent in his knowledge, his respect for what I cared about and his willingness to be flexible in how the process was conducted if that was important to me. He went above and beyond every step of the way. More

Butch Madayag sold me a beautiful Mini! From the very first conversation, Butch had a positive attitude. We told him about a price on a mini we'd seen elsewhere and he got to work showing us From the very first conversation, Butch had a positive attitude. We told him about a price on a mini we'd seen elsewhere and he got to work showing us cars. He didn't try to talk us into an older year or say he couldn't help us find the price we wanted. Every dealer I'd been to, on both sides of the Bay and looking at three different car make & models, had excuse after escuse of why the prices were so high, why they couldn't lower a price, why the prices were so much higher than blue book, why they only had a few of the cars I was looking for in stock, etc. But not at Mini of Concord. Butch was friendly, easy going, funny, knowledgable--just a great salesman to deal with. His manager Sergei was also a super nice guy, focused more on gaining a good customer than arguing over the price of the vehicle. More

non Pushy to the point explaining slowly and clearly My sales man Michael wasn’t pushy clearly and slowly explained the product Making me feel comfortable continuing to finish purchasing my love of Min My sales man Michael wasn’t pushy clearly and slowly explained the product Making me feel comfortable continuing to finish purchasing my love of Mini Cooper car More

Great "new" Mini! We were just looking, and ended up buying, a great used Mini Cooper S. Mark was very helpful and the deal was fast. He took a lot of time demonstratin We were just looking, and ended up buying, a great used Mini Cooper S. Mark was very helpful and the deal was fast. He took a lot of time demonstrating all of the features. More