MINI of Dallas

I have to say, my buying experience was great. Recently, I brought my car in for an oil change, inspection, and at the recommendation of the service advisor I also also had my tires rotated and re Recently, I brought my car in for an oil change, inspection, and at the recommendation of the service advisor I also also had my tires rotated and rebalanced. Everything went great while I waited for the service to be completed. However, much to my dismay later that evening I noticed that oil was leaking from underneath my car. I called the dealership first thing the next morning to alert them to the issue and was told that only one service advisor was working, but I was assured he would give me a call as soon as he got back to his desk. Two hours passed and I never received a call, so I made a second attempt to reach someone. The second person I spoke to basically told me that no one was available to assist me. I asked her if I should attempt to drive to the dealership (despite the oil leaking) to see if I could get assistance or at least be put in a loaner until someone could address the issue. I was told that even if I showed up there was no guarantee they would help me. I asked if there was anyone at the dealership who I could talk to about the matter, and ultimately I was put into the voicemail for a Service Director who was out of the office until the next Monday. I left a voicemail for the Service Director who was supposed to be covering, and still have yet to receive a phone call from either Service Director or a member of management. Mind you, this is what I am being told when there was clearly an issue with the oil change that had been completed by their service technicians - MINI/BMW of Dallas basically left me stranded! At 3:30pm that afternoon, I finally received an email (not even a call) for a service appointment at 10am on November 13th - which didn't work for my work schedule. I was able to get help from another local MINI dealership - One of the bolts to the oil drain pan was loose, which was why oil was leaking - I was told that engine failure would have resulted had the bolt fallen out. Also, they found a nail in one of my tires. I sent the video to my normal service advisor hoping that maybe this would have prompted a response from management - Still nothing! Now, anyone has visited the MINI/BMW of Dallas service drive knows how much they emphasize their Service surveys, which I have been told is their Report Card. If you got to the end of this review what grade would you give? I have noticed that someone from "management" will comment that they will review and reach out. Based on my most recent experience, I will not hold my breath. TLDR - If there is an issue with service they completed they would prefer to ignore you rather than address the issue. More

Severo Lopez was my service advisor and he was courteous and helpful. He spent time going over the routine maintenance my 2012 MINI required. I'm glad to have been linked up with him. and helpful. He spent time going over the routine maintenance my 2012 MINI required. I'm glad to have been linked up with him. More

From the time you drive into the service receiving bay you automatically notice a difference. Greeters are there to welcome you and get your service started. The waiting lounge is comfortable and spacious you automatically notice a difference. Greeters are there to welcome you and get your service started. The waiting lounge is comfortable and spacious. There are tables away from the tv's that allow one to stay caught up with work. Enjoy a latte and fresh pastries while waiting. Your Service Manager checks in frequently to update you on the status of your vehicle. You also get a text with pictures with the status as well. Once your vehicle if finished, it gets a good washing. More

The dealership and service are great! If looking into buying a MINI just consider that it can be difficult to find parts or for the dealership to even have the parts in stock and services If looking into buying a MINI just consider that it can be difficult to find parts or for the dealership to even have the parts in stock and services can be very expensive but the quality of treatment and customer service I always high! More

From the moment you arrive, you're treated with courtesy and kindness. The estimates are exact. Your time is not wasted. If you are waiting on your service, the waiting area is homey and comfortable. Th and kindness. The estimates are exact. Your time is not wasted. If you are waiting on your service, the waiting area is homey and comfortable. The other customers all seem equally satisfied. The agents treat you as a person and not just a number. I have no suggestions for improvement. More

PARKER! !!! WAS AMAZING!!!!! He is the best at what he does BY FAR!!! Out of all the dealerships I have dealt with since I was 16 yrs old,,, PARKER made sure !!! WAS AMAZING!!!!! He is the best at what he does BY FAR!!! Out of all the dealerships I have dealt with since I was 16 yrs old,,, PARKER made sure my Mother and I was taken care of no matter what! We set up my service appointment over the phone then drove 4 1/2 hours from Louisiana. Arrived at Mini of Dallas! Sat down and told Parker in detail the several issues I was concerned about and questions I had. He was exquisite in recording my concerns with warranty, service, Etc. . Mine and my Mother's comfort was his first priority. "My Mom""ment A LOT TO ME""""""!! I WISH EVERY EMPLOYEE Would go above and beyond like Parker and his team does !!!! Because of Him,, MINI OF DALLAS has my family and friends as Life Long customers!! We will always be happy to make the drive from Louisiana to Dallas!!! Thank you Parker and Service team! See ya soon! TeamStolen... More

I took my 2017 Mini in for service: engine check light came on, it was running rough and I think the windshield washer tank was leaking. Estimate: 2000 (software update and replace engine mount). I opted came on, it was running rough and I think the windshield washer tank was leaking. Estimate: 2000 (software update and replace engine mount). I opted not to replace the tank. But it was still running hard after the repair. They discovered I had bad fuel. Cost to drain fuel and replace fuel pump: $1300. The service advisor applied a $200 coupon. Total cost: $3000. Altho no one wants a costly repair, they were thorough and kept me informed. More

Exemplary customer service. Traded in a Lincoln with 3,000 miles for a Mini-Cooper and couldn't be happier. Definitely traded up. Traded in a Lincoln with 3,000 miles for a Mini-Cooper and couldn't be happier. Definitely traded up. More

The service department is excellent. Quick and accurate repairs. Very handy shuttle service. Wonderful experience! Quick and accurate repairs. Very handy shuttle service. Wonderful experience! More