MINI of Escondido

I wonder why there is no choice for a ZERO rating for a dealer like Brecht. I took my car for few repairs and a strange issue of black soot like deposits on my pepper white mini. The service advisor to dealer like Brecht. I took my car for few repairs and a strange issue of black soot like deposits on my pepper white mini. The service advisor told me that they will contact a sales engineer from Mini customer relations and will get back to me. In the mean time they will just clean the car thoroughly to get those deposits off and asked me to drive it and see if the deposits come back. 1. The deposits didn't even come off completely, 2. They did come back within 15 days. 3. When I went to pick up the car, I noticed that while cleaning the car, they also made scratches on the driver side door (which is what I was afraid of given the stubborn deposits) and the service advisor agreed to the scratches which were not on the car before Brecht cleaned it. She said I should go ahead and drive it and come back to them for a pending issue of tire replacement which is when they will take care of everything at the same time. Also, they would have heard back from the Mini Sales Engineer by then. Note that they dont give you a loaner if you didnt buy your car from them. I do understand that providing a loaner is a courtesy service from the dealer and therefore, I asked them is there a way I can get Brecht to be my primary dealer since Brecht is my only option for the closest dealership in the San Diego area. I also told them that I did want to buy my car in the first place from Brecht but that time they were not selling convertibles (only hard tops) and that's why I had to go to another dealer. The service advisor told me if I keep coming to them, I will get the loaner previlages. Brecht is itself about 40 miles from the metro city and the closest car rental which is enterprise is swamped due to lack of staff as well as cars. Had already wasted two hours at that car rental during this visit. So, when the paint deposits came back and when the few issues which Brecht fixed during my first visit also came back (service engine light, gas cap light, coolant leak, brake pads), I went back to Brecht after a long wait for a loaner (month and a half). They said they still haven't heard from the Mini customer relations and this time all they did was take pictures of those deposits and said they will call me in a week. I had other service issues in addition to the above, such as bad regulator for window glasses and yet another thing that Brecht had already fixed earlier for me regarding the compressor. The service advisor assigned to me - Brian, didn't wait for me to tell him what services are required and just called the body shop specialist and dissed me for another customer without a word. I kept waiting for him after talking to the body shop specialist. When I finally found him inside, he didn't even bother to acknowledge that he is supposed to clear me first before just going about his other business but just said, "I will tell you what, why don't you bring your car back once we have heard back from Mini customer relations and we can take care of all the issues at the same time." wasted yet another two hours and gallons of gas to hear this. I didn't get any call from Brecht as they had promised, so I called Brian after 3 weeks, and he said yes we have actually heard from the mini customer assistance and they have said they cant do anything about it. I just have to keep cleaning my car. I reminded him about what happened when they cleaned my car earlier, made scratches and thats what will continue to happen more and more, besides Brecht still has to fix those scratches for me regardless, and he said at this point I will just have to talk to Mini customer relations. So I called Mini customer relations and they told me that they will contact the service Manager at Brecht mini and get back to me. The service Manager James Baumer told Mini that he would be happy to look at my car and work with me on the paint issue but at MY cost. Mini customer relations clarified to me that since the deposits are not seen as paint defect, it won't be covered under warranty. I asked them about the scratches that resulted from the dealer trying to get rid of the deposits has made on my car while cleaning it and they said they will make sure to call the dealership and speak to them about it again. I get a call back from Mini in 24 hours and they said that James Baumer - Brecht Mini service manager will call me on this. When James called me, I explained to him the scratches issue, told him that his service advisors Stacey and the Body shop specialist Ralf have acknowledged that these scratches are due to cleaning, but all I heard from James was that he would like me to set up an appointment to bring my car in so he can look at it. He won't guarantee fixing any scratches and won't be able to provide me a loaner. I told him I don't see a point in driving all the way there for him to just tell me they can't do anything about it. I asked him to More