MINI of Fairfield County

I brought my car to this dealer to handle quite a few warranty issues. During the first visit the dealer observed problems I did not know about and took an initiative to correct them. I had to return the warranty issues. During the first visit the dealer observed problems I did not know about and took an initiative to correct them. I had to return the second time as one of the issues still had not been corrected. After picking up the car I have not made out even a mile when the vehicle broke down again. I drove right back to the dealer. The General Manager offered a free detail during my next visit and after an additional hour I was on my way, this time the car driving as it should. Some time later returned for additional warranty work and asked the free detailing done. After picking up the car was thrilled to have the issues fixed, until I saw what a poor quality detailing was. Spent half an hour at home wiping down all the overspray. In summary, appreciate the free loaners and responsive staff with friendly attitude. I view a poor detailing job as a fluke which does not reflect on the rest of the dealership. Also bought some parts and the dealer matched the price offered by other dealers online. Will return to this dealer again and will recommend to friends. More

Compliments to Fabrizio Reda of "MINI of Fairfield County" (Darien, CT, USA) for his outstanding help in my purchase of a new MINI Countryman! Fabrizio is a wonderful MINI Motoring Advisor, super help County" (Darien, CT, USA) for his outstanding help in my purchase of a new MINI Countryman! Fabrizio is a wonderful MINI Motoring Advisor, super helpful, and a pleasure to deal with! 12 stars out of 10!!! ???????????? More

I had a service appointment for my 2012 MINI Countryman ALL4 last week and was very satisfied with the care and attention given to me by my Service Advisor John Corcoran. He was efficient, thorough, profes ALL4 last week and was very satisfied with the care and attention given to me by my Service Advisor John Corcoran. He was efficient, thorough, professional, friendly and kept me up to date on the progress of the repairs being done. Within 48 hours of picking up my car, I received a follow up call from John to make sure that I was satisfied. That truly was the ‘icing on the cake’. It was a pleasure to purchase my car from Fabrizio Reda (Dec. 2011) and an equal pleasure to put my car in the very capable hands of John & the Service Dept. More

Although I did not purchase my 2011 MINI from Mini of Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there were few if any a/t vehicles available for order, and none equipped with the numerous options I wanted in stock due to a shortage of parts asa result of the tsunami. I did contact Fabrizio Reda when I was searching, and he could not have been more helpful and concerned about me getting a car. I knew that this time around, MINI of Fairfield was a dealer I wanted to do business with, I finally found a dealer 5 hours away in Pa that could order my car. I needed to get my first (low mileage) oil change, and Scott Miller could not have been more helpful and sincere. I had top cancel my original appt., and Scott was able to take my car the next day. I live about an hour away. When I got there, I was greeted promptly, and my car was taken in for service within minutes. No sooner was my car ready (less than an hour), when Scott apologized that he couldn't wash it at that time because that person was at lunch, but offered me a coupon for a free wash at a facility across the street, or I could wait a half hour for the dealer wash. I chose to wait since I am particular and do not go to any car washes. Scott kept me aware of every detail, and my car was ready in fifteen minutes. I have had follow up calls to make sure I was happy, and they put me into their system for all future service work. I was not treated like this from the original selling dealer. NO FANCY FAST TALK! Just simple honest service. I have already recommended this dealer as my first MINI is still in my family, and a friend has ordered a new COUNTRYMAN. Hats off to Scott Miller and the rest of the unseen service dept. When it's tiime for my third MINI, you can bet that Fabrizio, along with the rest of the staff will be my first choice. More

My experience at Fairfield County Mini in Darien was like no other. Over the years I have leased and purchased a variety of autmomobiles at all types of dealerships, and never have I had such a positive expe no other. Over the years I have leased and purchased a variety of autmomobiles at all types of dealerships, and never have I had such a positive experience as the one I had at this dealership. Upon my arrival I was acknowledged immediately by a number of the staff in a very friendly and welcoming manner. My purchase was expedited by Fabrizio Reda. He is extremely friendly, informative and "sharp as a tact" when it came to details and follow-up. When he says he is going to do somthing, he does it. I would recommend him all day long and will recommend him all day long. I obtained a stack of his business cards for those individuals that are seeking as positive experience as I have. There were no games when dealing with Debbie in Finance either. She knows her job and does it extremely well. She worked her magic and was able to get me a lower APR even after I signed my initial contract saving me an additional $1300. Mike, the Sales Manager is awesome. He made me feel like a member of his family. Very down to earth and genuine and made his presence known throughout my transaction. Mark is also an outstanding salesman. You would think I was his customer by the way he treated me. Great interpersonal skills and always a smile on his face. Tony is very friendly as well. He is always ready to jump in and help whenever he can, and conveyed to me on a number of times that he is there to assist should I need anything. I can't forget Carol. I arrived a little early for my appointment to meet with Fabrizio. In turn, she assisted in getting me into a car to test drive. She proceeded to have my brand new car taken off the show room floor; allowing me to test drive it. That was all it took, my baby is home with me today! If you are looking at a Mini, I would highly recommend this dealership. Be assured, I am not receiving any "kick backs" but only reaping the benefits of having a great car and working with such a wonderful group of people! More

Recently took my 2003 MINI Cooper S in for its yearly oil change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acqua change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acquaint me with the new MINI, as things have changed from the 2003 model. John called me during the day to update me on the status of my car. At over 91,000 miles, a few things had worn out and needed to be replaced. John explained parts and price. Car is now as good as new. I would highly recommend this dealer and MINI. I have always been treated courteously and fairly. I have owned several other cars of various makes and models. I would not recommend any of them or the dealerships. More