MINI of Fairfield County

My first experience financing a car and they made it easy and pleasant. Thank you for your patience and great customer service. Very freindly staff. and pleasant. Thank you for your patience and great customer service. Very freindly staff. More

poor customer service My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she My Girlfriends family recently visited us from Boston MA and we noticed severe damage to one of her front tires on Friday July 3rd. I recommended she called Mini of Fairfield. The recovery truck showed up around 4.30 on Friday July 3rd. We totally understand it was Friday afternoon on a holiday weekend so she was comfortable of not needing her car all weekend. She was assigned a service advisor called Peter who from the onset could not provide her a clear timeline of when the one tire would be replaced so she could collect her Mini and drive back to Boston. She spoke to her advisor on Monday morning and he informed her the tire was here and that they would get to her car at some point today before they close at 6pm. She asked for an indication of time so she could plan her trip back to Boston as she had to work Tuesday morning. Peter's response was: " it would be done before 6pm", suggesting she plan on 6pm. In addition to this appalling service he tried to up sell her a bunch of other work to her car that he in his wisdom decided she needed! I saw no relevance to his time off last week, and . This conversation that i overheard was at 1pm. I then called and asked to speak to her advisor. I was very polite and he gave me the same answer - we close at 6pm. I explained to him it is one tire and she has to travel back to Boston. His response was "i was off work all last week it will be done by 6pm". I saw no relevance to his time off last week, and subsequently i called back and asked to speak to his manager (the service manager i am assuming). I received the same answer from Peter's manager..."the tire will be changed by 6pm" I feel responsible for recommending she take her car to Mini of Fairfield. I am embarrassed and will never recommend anyone send the vehicle for any service here or even to buy a car from Mini of Fairfield. I sincerely hope the GM of this dealership is informed of this poor customer service from his service department. Thanks to this poor customer service Mrs. Lee did not arrive home back in Boston until 9pm Monday night. I wish i had of recommended she go to Town Fair tire. Her car would of been ready Saturday ! More

Awesome sales team will be going back in the future Stopped in today to look at a car after a bad experience at another dealer we were welcomed in and helped the sales team was nothing but the best and Stopped in today to look at a car after a bad experience at another dealer we were welcomed in and helped the sales team was nothing but the best and made the process one of the best I've had at any car dealer, can't wait to go back for the next car More

Excellent cars and great service My Mini Countryman All4 is the most reliable car I’ve ever owned. My routine service is every 10k miles. First covered by warranty and now by service My Mini Countryman All4 is the most reliable car I’ve ever owned. My routine service is every 10k miles. First covered by warranty and now by service contract so it has all been at the dealer. Easy and flexible appointments. John and Peter are great - explain things clearly and provide great service. When I had to leave the car to go to work Reuben shuttled me there and picked me up to get the car. And they wash it every time it goes in! Highly recommend them. More

Having a MINI has been far from fun I will never purchase a MINI again, and would advise any friend not to. This review comes after two years dealing with MINI of Fairfield from my first I will never purchase a MINI again, and would advise any friend not to. This review comes after two years dealing with MINI of Fairfield from my first service on my then new Mini Countryman. So, I'd say I've exercised much tolerance before I decided to write an objective review. It all began when my MINI's breaks stopped responding effectively when on snow and riding at low speed. I was told by the dealer that it had to do with the ABS, but was not convinced, as I've driven cars with ABS all my life and never experienced a car not stopping after the expected delay when gently pushing the breaks. The break pedal pushed back violently, not the expected ABS reaction, and I could hear a scratching noise coming from the wheels. I even argued I tested our Audi to compare and that nothing of the sort happened under the same conditions. A year went by and MINI of Fairfield assured me there was nothing wrong. Then things started getting worse. The breaks became unpredictable even on dry asphalt and a new clacking noise appeared. I lost count of how many times I took this car to the dealer in order to have it fixed, only to return and hear that "there was nothing wrong with it." And, for being a woman, was treated in the most condescending and disrespectful manner by the service manager. I then made a video demonstrating the issue with the car, recording noises and all. The service manager then finally admitted there was something wrong with the break cable and had it fixed. The clacking noise was gone, but not the scratching one. The car was still refusing to stop fast enough, even at very low speeds of 10 mph. At one time, I had to drive slowly up a hill to slow the car down enough in order to stop it, and at another time, I had to gently use the hand break to stop it. I finally got to contact BMW of USA and they assured me they had one of their engineers look into my car after weeks of keeping it in the dealer, only to tell me that they found nothing. I was in disbelief that a BMW engineer was not capable enough to find the issue. I started avoiding to drive my MINI and finally brought it to an independent mechanic who took seconds to find the problem: break disks in deplorable condition, with rust and bumps all over their surfaces. This explained the noise and the inefficient breaking response. Only then did this dealer fix the problem, which was covered by warranty. I could finally drive my MINI with confidence, but what a headache it was! MINI or BMW, for that matter, didn't care if I and my family were safe! Since then, the service manager position was given to a Ms. Lauren Brooks, who, unfortunately, only last week also proved to have no regard for her customers. I went in for new tires and had a loaner reserved a week ahead. When I was to be given the loaner, to my surprise, was told there were none available and, more surprising so, that I was going to be driven to a Toyota dealer for a loaner. However, the "Toyota dealer" was miles away in another town and it was not a dealer at all but some kind of obscure car rental service with a stylized "R" for a logo in a small parking lot behind an old building in a run down commercial neighborhood. I refused to get out of the car then. In no way was I to give my ID and credit card to some unknown business I had no knowledge of and drive away in one of the old Toyotas available there. I was in shock at this treatment from MINI, at the bold decision of sending a customer to an obscure rental service far away to loan an old Toyota and, in addition, to think that there was no regard for a customer's wasted time. I returned to MINI and asked to speak with Ms. Brooks who then received me in her office, did not get up to introduce herself, told me this was "absolutely acceptable" treatment with an impertinent arrogance I had never seen in my life when dealing with any service. So, it's obvious that MINI does not provide a service commensurate with the product it sells. I am paying for new tires elsewhere. This review has been reposted to warn other consumers. BBB has an F rating for this business. More

The entire 1,800 mile away transaction went flawlessly! I was as nervous as a person can get when buying a used vehicle this far away!I wouldn’t have had an easier transaction had I have purchased at home i I was as nervous as a person can get when buying a used vehicle this far away!I wouldn’t have had an easier transaction had I have purchased at home in Colorado!I worked with Joy Teodosio.What a wonderful human being,and truly has earned her name,I have asked her numerous questions as well as the texts are numerous and the reply's from Joy were as if it was the first time I asked her anything.Such a pleasure to deal with as well as the dealership making my experience as pleasant as it was!Love Love Love my John Cooper Works Mini Countryman! More

Easiest car purchase ever! I cannot say enough good things about the experience I had at Mini of Fairfield County. I found a car I was interested in on their website and sent a I cannot say enough good things about the experience I had at Mini of Fairfield County. I found a car I was interested in on their website and sent an email requesting a test drive. The next day I received a message from Barbara Reiniger and arranged a test drive that weekend. Barbara worked with me to find a good time to come and personally met me outside when I arrived at the dealership. She took me out on a test drive and showed me all I needed to know about the car. After placing a down payment on the car that day, I returned the following Friday to pick it up. Not expecting to have to take a train to Darien, Barbara was there to meet me at the station and take me to the dealership. She went out of her way to be of service and I could not have asked for a more enthusiastic, accommodating and helpful sales person. She was a true pleasure to work with and I would highly recommend her to anyone looking to purchase a car at Mini of Fairfield County. More

Great experience I live in NYC but came to Fairfield County Mini dealership to purchase my new Countryman because of the great service. We worked with Barbara and I ca I live in NYC but came to Fairfield County Mini dealership to purchase my new Countryman because of the great service. We worked with Barbara and I can’t recommend her enough. She did everything to get us the car we needed. Thanks! More

Excellent Experience! Carol was great in helping us find the exact perfect MINI Countryman! We were instantly put at ease and she made the entire buying process a fun expe Carol was great in helping us find the exact perfect MINI Countryman! We were instantly put at ease and she made the entire buying process a fun experience! If you’re in the market for a MINI we highly recommend Carol and MINI of Fairfield! More

Best Experience! Carol, Joy and other team members at this dealership made the experience of my lease return and new Countryman purchase, both seamless and enjoyable. Carol, Joy and other team members at this dealership made the experience of my lease return and new Countryman purchase, both seamless and enjoyable. I highly recommend! More