MINI of Fairfield County

Let's Motor! Getting a driver into the right car is a team effort. I recently purchased a CPO 2014 Cooper S Convertible from MINI of Fairfield. + Carol Moore, Getting a driver into the right car is a team effort. I recently purchased a CPO 2014 Cooper S Convertible from MINI of Fairfield. + Carol Moore, our sales agent, was a pleasure to deal with. Her expertise, ease, and patience were all greatly appreciated. After road testing a bunch of vehicles, we found one my wife and I fell in love with. We bought it and brought it back to NY to get registered. We learned that the registration requirements in NY State are different than those in CT. + In working through the registration process, Max Deselin, the finance manager we worked with to finalize the sale stepped up to help us out, going well beyond his role (in a very positive way). Max's professionalism was demonstrated by his steady and friendly approach to helping us work through the process. + Max connected us with Joe Zappula, the General Sales Manager. Sensing my concern about the process, Joe assured me simply that "he would make it right." I was assured by that. + Joe and I met with Stephen Parrett, the General Service Manager. On a hand shake, Joe and Stephen repeated their commitment to get the car registered in NY State "no matter what." To help make things happen, I left the car with them and got an awesome (totally badass) 2016 Cooper S to use in the interim. Yesterday, I got my car back--delivered to my house, detailed, with a full tank of gas, the inspection papers on the seat, and the sticker in the window. Awesome. Thank you, MINI of Fairfield team. I'm back in the driver's seat and ready to roll! More

My MINI Loves MINI of Fairfield County, and so do I! My 2016 MINI JCW HT got some major upgrades last week. I had the exhaust system and the suspension replaced with JCW performance exhaust and coilovers My 2016 MINI JCW HT got some major upgrades last week. I had the exhaust system and the suspension replaced with JCW performance exhaust and coilovers. I purchased the parts through MOFC. Barry Gordon was extremely helpful in locating the right parts for my car and getting them delivered promptly. As the entire process was dependent on obtaining the new parts, Barry got the machine started right and right on time. I always enjoy working with Barry. The people in Service and Parts worked together and with me to get this huge job done as scheduled and priced as quoted. These upgrades are not common which means it was all new to everyone involved. This was a combination of two very major performance upgrades that required modification to the car's exhaust, suspension and computer systems. From scheduling the shop time to obtaining (all) the correct parts, to performing the actual work, was all accomplished without a single hitch. MOFC is where I get my parts and get my car serviced. (that's a period at the end of that sentence) Their names aren't listed on this Dealerrater page but they should be. Peter Reed, Lena and Keith Gallo were all key players in this tremendous job. Without their remarkable involvement, I am certain the job would not have run nearly as smooth as it did. More

Wonderful experience! I had a wonderful experience buying my first Mini from Carol! The process was totally seamless! Carol was very warm and knowledgeable and able to answ I had a wonderful experience buying my first Mini from Carol! The process was totally seamless! Carol was very warm and knowledgeable and able to answer all of my questions. This was my first time buying a car and I can still can't believe how pleasant and easy it was! Plus I am loving my MIN! More

A caring and dedicated sales person Thanks to the fantastic Barbara Reiniger and the rest of the team at MINI Fairfield County, we found and bought the car we wanted in no time, and were Thanks to the fantastic Barbara Reiniger and the rest of the team at MINI Fairfield County, we found and bought the car we wanted in no time, and were even able to take it home the next day! After taking it home, Barbara called us up to make sure everything was alright. Great overall service and a pleasant atmosphere. More

A dedicated salesperson who actually cares about you! After my little red mini cooper died on me, I reluctantly went to get a new car. I knew I wanted another mini and a larger one but I wasn't quite rea After my little red mini cooper died on me, I reluctantly went to get a new car. I knew I wanted another mini and a larger one but I wasn't quite ready. Barbara Reininger understood my predicament and helped me through it. I just picked my countryman up and I do love it. She went out of her way to get me the type of car and color I wanted, which really helped me come to like the process. Kudos to Mini for attracting people who really care! More

Great experience buying a MINI for the first time - Just bought a 2016 MINI countryman. Our sales person was Barbara Reinger, who was a great help, very vested in helping us to find the MINI of our drea Just bought a 2016 MINI countryman. Our sales person was Barbara Reinger, who was a great help, very vested in helping us to find the MINI of our dreams, and made sure our experience was a great one. More

Christmas gift for my husband! Just bought a 2013 Countryman for my husband!! Barbara Reiniger was our sales person. She was enthusiastic, and so helpful in the whole process!! Than Just bought a 2013 Countryman for my husband!! Barbara Reiniger was our sales person. She was enthusiastic, and so helpful in the whole process!! Thanks to her and the whole team at Mini of Fairfield County. We are thrilled to become a part of the Mini family!! More

Fantastic - I recently purchased a Mini Cooper Countryman. Carol Moore was the salesperson. I found Carol to be outstanding - she was professional - knowledgeabl I recently purchased a Mini Cooper Countryman. Carol Moore was the salesperson. I found Carol to be outstanding - she was professional - knowledgeable and very accommodating- I have purchased several new cars over the years and she made it simple and fun. More

I had by far the worst customer service experience of my lif I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) fo I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) for my entire life as has my wife and have never had a clutch go, let alone at 18,000 miles. The Service Rep at the dealer recommended I purchase a service contract as this would cover the clutch but not the fly wheel, I thanked the rep but said I didn't really want a service contract for a car that has done 18,000 miles in 4 years. After many weeks of back and forth, Mini called me to say they would cover the cost of the parts. When I went to collect the car, I was asked to pay for the Service Contract. I explained that I don't want a service contract and Mini were paying for the repair. I was then told I needed to talk to the Service Manager who wasn't there; the Service Rep was extremely polite and professional. When the Service Manager, Stephan N. Parrett, returned, he sat in his office pointedly ignoring me for an hour. When he finally came out, he was immediately extremely aggressive and said that I had to pay the maintenance contract as I had agreed it. I asked him to show me any evidence that I had done so as I clearly hadn't. He asked the Service Rep to show him my credit card details; which he obviously didn't have. Mr. Parrett then said he had to call Mini and returned to his office. When he returned, he said that he had spoken to four people at Mini, that there was nothing they could do and again told me I had to pay for the Service Contract. I called my Rep at Mini who said that no one had called hi, there was nothing he could, I had a Service Contract and Mini had agreed to pay for the flywheel which was what had been requested of them. I explained the situation, he told me that there was nothing he could do as Mini's system showed a service contract and there was no way I could even open a request for a new clutch because of this. I explained to Mr. Parrett that the Mini rep had not been called and asked him how we called rectify the situation, the reasons that I had no interest in a service contract and what our next steps should be. He replied that my only options were to pay $4.5K for the new clutch, a number I had never heard until this point or pay the mtce contract. I replied that I didn't like either option. At this point, Mr. Parrett became extremely aggressive, seize my keys and threatened to take a legal lien on my car so that I couldn't have it until I paid what he asked. Given no further option, I paid the Service Contract fee, wrote UNDER DURESS on the contract and put a line through the signature column. Mr. Parrett simply turned his back on me, returned to his office and closed the door leaving me with the extremely embarrassed Service Rep. I cannot recommend dealing with Mr. Parrett under any circumstances, he is highly unprofessional and unsuited to his job. My experiences with Mini of Fairfield County had been excellent to this point but they chose to employ this individual, I also cannot recommend a car where the clutch failing after a lightly driven 18,000 miles is acceptable. I am exploring my options at this stage. More

Great dealership and purchase experience! I recently ordered a Mini Clubman from Carol Moore of Mini of Fairfield County. Carol was awesome to work with, and helped me order my custom Clubman I recently ordered a Mini Clubman from Carol Moore of Mini of Fairfield County. Carol was awesome to work with, and helped me order my custom Clubman with all of the features I wanted. There was absolutely no pressure, and she was so helpful from start to finish, even finding me an additional discount after we had already agreed on a price.....not your typical car buying experience that's for sure! I highly recommend Carol if you are looking for a new Mini! I haven't used the service department yet, but I hear great things about them. More