This was the second Mini that I helped to purchase from Mini of Madison. The first was in Aug 2012. My son wanted a Mini and had been searching the internet for local dealers. Note; my son lives out of the country and spends about 3 months home a year. He sent me to MOM to look at certain models that he had picked out. I meet with Kyle. What a wonderful meeting!!! Kyle was informative, slowly braking me into the Mini experiance, as I would be driving the car also. The buying process although very unusual went smoothly. Now 3 years later, a new Mini was in my future. The 2012 had 50,000 miles on it and my son decided we needed a new Mini. Again, he was out of the country. He wanted to lease this time and keep the 2012. After much test driving, I think I drove every manual Mini S on the lot. After power of attorney papers, many cell calls back and forth to my son talking to Kyle, and sale manager and finance manager, finally signed the papers and brought the NEW Mini home. Very helpful people. KYLE was amazely patient with me. He set up the bluetooth, answered questions (sometimes several times over). Then, we had our second date. Kyle again was great so professional and patient. I know if I have any problems or questions Kyle will be who I go to first!!