MINI of Portland

The service department especially Darrel is always very easy to work with. Darrel always explains what is needed and why. easy to work with. Darrel always explains what is needed and why. More

We had a great experience and our sales person was really patient with us. Would definitely do business again. patient with us. Would definitely do business again. More

Service is always excellent with a good attention to detail. I find the cost of all work performed though to be very high - even for routine maintenance. detail. I find the cost of all work performed though to be very high - even for routine maintenance. More

I have been a loyal MINI customer since 2005. Everyone at MINI goes above and beyond! Upon entering, you always feel appreciated and welcomed. My 13-year-old is excited to get her first MINI in t Everyone at MINI goes above and beyond! Upon entering, you always feel appreciated and welcomed. My 13-year-old is excited to get her first MINI in three years, She’ll be another MINI lifer just like me. MINI OF PORTLAND is a 10/10!!!! More

MINI/Portland has an effective system making the service visits efficient for me as the customer. The service advisors are an integral part of the system and are very accommodating. The result is as good visits efficient for me as the customer. The service advisors are an integral part of the system and are very accommodating. The result is as good or better than the two Mercedes service groups I've worked within the Portland area. More

Great and friendly customer service. The video helped me to understand what the main issue was. The video helped me to understand what the main issue was. More

Andre explained the work needed and estimated cost plus arranged for a loaner while work being done arranged for a loaner while work being done More

Highly responsive. Good a making a thorough analysis of any problem and offering alternative solutions. Good a making a thorough analysis of any problem and offering alternative solutions. More

The service department needs a little work. I came in on Saturday because my tire pressure had dropped from 46psi to 28psi. Rather than scheduling me to come in for a tie replacement they refil I came in on Saturday because my tire pressure had dropped from 46psi to 28psi. Rather than scheduling me to come in for a tie replacement they refilled my tire and sent me on my way. The next day the tire dropped to 20psi, so I refilled it and scheduled an appt to replace the tire. Monday when I arrived I found out that they didn't have my tire on hand (even though there is a sign touting using MINI service for tires because of immediate availability). A tire was ordered, I was given a loaner and I was on my way. The next day the tire arrived and put on my vehicle. The service team correctly identified that I had something in my tire, but didn't go beyond that. The way this should have played out it they should have asked me if they should order the tire right then. With less than 200 miles on the car, the only right thing for me to do was replace the tire (these are run flat tires, so with a nail in the toe I had no choice) More

Nathan was great to work with and he kept me informed of the needs of my car as the service department looked it over and walked me through the fixes needed. The waiting area is very nice and clean, coffee the needs of my car as the service department looked it over and walked me through the fixes needed. The waiting area is very nice and clean, coffee and drinks provided. Very professional! More