
MINI of Portland
Portland, OR
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862 Reviews of MINI of Portland
Service above and beyond I live in Grants Pass,Or. I wanted a Mini Cooper, well Mini of Portland had the car I wanted, I got a great price and the car was delivered to me! Man I live in Grants Pass,Or. I wanted a Mini Cooper, well Mini of Portland had the car I wanted, I got a great price and the car was delivered to me! Many thanks to salesperson Amanda who delivered my car, she was very professional and knowledgeable, also thank you Jeremy and special thanks to Mike Ruef. Very Happy! More
Krista Super impressed with Krista! From the minute she contacted me- she stuck with me, even though I didn’t go into the dealer rather contacted via email/t Super impressed with Krista! From the minute she contacted me- she stuck with me, even though I didn’t go into the dealer rather contacted via email/text. She worked through a deal that made me happy- and worked! I drove from Yakima, WA after a dealer in Fife, WA couldn’t make the same identical car work. I don’t regret driving far- and am so happy with my car. After having a little issue with the final paperwork Doug was responsive and Krista stayed on top of it too! So thankful for the helpful and responsive staff! My only wish is this group of folk were in fife closer to me so I could continue seeing them when taking my car in for service to show my support for them. They were wonderful and I highly recommend them! Go see Krista at Mini of Portland!!! More
Financing's mistake cost me Initially I had a great experience. The day of the deal was great. My sales person was awesome. I thought the financing person was too. I was wrong th Initially I had a great experience. The day of the deal was great. My sales person was awesome. I thought the financing person was too. I was wrong there! His mistake cost me about $650.00. I'm very upset and will not be returning to this dealership. More
Excellence in every department! I bought my Mini Clubman in March of 2016. I have had the most excellent experience with every department. Ana was my sales person. She was exceptiona I bought my Mini Clubman in March of 2016. I have had the most excellent experience with every department. Ana was my sales person. She was exceptional. She truly listened to my needs, provided important information I needed to make the decision on the right vehicle for me and provided the most exceptional customer service. Ana works with integrity, compassion, and professionalism. After over a year Anna ran into me in the service department she not only remembered my name, but remembered things we had discussed during my car buying process over a year prior! She truly cares about her customers and it shows. I will buy my next car from Anna and I recommend you reach out to her if you are looking to buy a Mini. I came in with a pre-approval for financing through my bank. The financing department was able to offer me a better rate than my bank was able to provide. They also went to great lengths to help me pick the right maintenance and warranty package. They actually saved me money by evaluating the amount of driving I do in a year and the length of time I planned to keep the car. I have had regular service, plus alignment and detailing done on my car. Each time I am so impressed with the service team's incredible service and professionalism. Mini of Portland has earned a loyal customer! More
Best Car Buying experience EVER! I can't say enough wonderful things about Ana and Mini of Portland. My husband and I went in to Mini to brows after visiting the at show. Ana took us I can't say enough wonderful things about Ana and Mini of Portland. My husband and I went in to Mini to brows after visiting the at show. Ana took us for a test drive and we were in love with the car. BUT, the most important part of this process is that Ana as well as no one else at Mini were pushy or over selling anything to us. They simply asked questions to find out if a mini would be a good fit for what we were looking for and answered all of our questions without pushing a sale on us! Ana helped us through the process of building our custom mini and all I can say is that I wouldn't have wanted to go through that process with any one else! We put down our deposit to order our 2019 JCW but were a little concerned with what if we don't like it when it gets here?? Ana reassured us that if we didn't like it we simply get our money back and that's it. WOW, car buying has never been this easy! Needless to say when our car arrived we absolutely loved it so no issues there. Ryan was extremely helpful on giving us the full tutorial of the vehicle and showing us all of our features. He is an endless well of mini knowledge and the best part was that he was the person we spoke with at the car show! I have already recommended Mini of Portland, Ana & Ryan to people and will absolutely continue to do so. Ryan even called me about a week or so after we picked up our car to see of we had any more questions about the vehicle or features etc? How great is that! They still care even after you leave the lot! That said a lot to me about this place. More
Helping us MOTOR! We've owned a 2010 mini hardtop for a few years and have looked off and on at getting something a little newer but never got further than talking in g We've owned a 2010 mini hardtop for a few years and have looked off and on at getting something a little newer but never got further than talking in general terms with Krista about what we might do. Fast forward a couple of months and we went into the dealership, lured (in the best possible sense) by a pretty great special offer. We reconnected with Krista and were impressed by how she approached the sale. We are usually non-plussed by sales people but her lowkey, straightforward approach, and the ability to think creatively as well as be an advocate for us resulted in our purchase of a phenomenal new Clubman that is a perfect blend of style and practicality that really suits us. We've had nothing but positive experiences with mini and are thrilled to be able to keep motoring! More
Worth the 750 mile one way trip! After failing to locate the Mini I wanted in my home state and another neighboring state, I looked online at Mini of Portland and I’m glad I did! After failing to locate the Mini I wanted in my home state and another neighboring state, I looked online at Mini of Portland and I’m glad I did! Bryn Weigel was a pleasure to work with: polite, professional, knowledgeable and highly responsive, he found me the right car within an hour. We consummated the deal, I gave a nominal deposit and flew up to Portland 5 days later and drove the car home. Any concerns I had about buying long distance using the web and phone were immediately erased. Bryn Weigel my sales advisor and Tyler Degele who handled the extended warranty and maintenance contracts were both great- highly recommend! More
Different with other sales people I didn't have a clear purpose to drop in Mini. However,I left it with my new car after 2hours. This is because Krista who is my sales is very reliable I didn't have a clear purpose to drop in Mini. However,I left it with my new car after 2hours. This is because Krista who is my sales is very reliable. Purchasing a car is not one shot deal. So I always try to purchase from the person who is professional and reliable as human. Thank you very much Krista & Mini of Portland! More
professional no pressure From the first phone call to driving off the lot, it was easy. I had seen the car I wanted on line and set up a test drive appointment. Ryan Dooley, m From the first phone call to driving off the lot, it was easy. I had seen the car I wanted on line and set up a test drive appointment. Ryan Dooley, my salesman, called to confirm when I'd be there and the car was ready when I got there. Ryan was easy to talk with, low key, no pressure. Everything was explained, the process was smooth and easy. DJ, the finance manager, was great, too. Friendly, personable, professional. The whole place is clean and well kept, lots of options for a beverage, it's quiet, too. NO "Musac" in the background. I am madly in love with my "new" 2013 Fiat 500C, and a new fan of Mini of Portland. More
Tried to Rip Me Off I was in for routine service - oil change - first time after the warranty expired on my 2014 Clubman. I was waiting because I live 50+ miles away. A I was in for routine service - oil change - first time after the warranty expired on my 2014 Clubman. I was waiting because I live 50+ miles away. After a while, the rep comes and says that the front brake pads are down, and should be replaced, I say OK - but was surprised - the car only has 30K on it. A previous Mini didn't need brake work until about 60K... The guy comes back a while later and says - there are grooves worn in the front rotors - they should be replaced too... I sigh... and say OK. He comes back again and says that they don't have the rotors in stock, I'll have to come back. I ask if it will be alright to drive with the old ones... he says 'sure.' I walk out of there (having come for a free oil change) with a $740 charge on my card - paying for the rotors in advance... I get home and read through the paperwork - the mechanic had written that the front rotors were 'too big.' What??? I call, and find out that the rotors on the car are the wrong ones for the car. I tell them that I bought the car brand new from this SAME dealer (the only one in Oregon) and that the rotors on the car came on the car when it was NEW - and that it had only been serviced AT THAT dealership!!! How the xxxx could they charge me to replace incorrect rotors that came on the car??? I got brushed off by them (we'll check it out and get back to you)... I told them to let me know when the new rotors were in, I'd come up (another 100+ mile round trip) - and eventually did get back up, they replaced the rotors, and I still wanted a refund - turns out that the wrong rotors had been installed 'at the port' - whatever that means... I was told that they couldn't just refund to my credit card... that they'd have to send a check... again, the brush off. Finally I researched and found the email for the CEO of LIthia Motors - and sent emails to the Manager at Mini of Portland and to the head of Lithia - and THAT got some response. They said the check would be mailed first thing the next day... after still some delay, it finally did show up. The real reason for my disgust with MINI of Portland, is that I believe they deliberately tried to rip me off - to get me to pay for the new rotors when they knew very well that the wrong ones came on the car when it was new. More