MINI of Portland

Mini Pearl Staff are very kind and helpful. Personable,too. We’re shown cars on the lot and at warehouse. Didn’t find the exact car so was helped in ordering pe Staff are very kind and helpful. Personable,too. We’re shown cars on the lot and at warehouse. Didn’t find the exact car so was helped in ordering perfect car. More

10,000 mile check up Made arrangements to take my 2015 Mini Cooper S to have it's 10,000 mile check up on Nov. 13th. Since the dealership is 4 hours+ away from where we l Made arrangements to take my 2015 Mini Cooper S to have it's 10,000 mile check up on Nov. 13th. Since the dealership is 4 hours+ away from where we live they provided us with a loaner car until the job was finished. She stated it might take a couple of days. We arrived a little earlier than appointment, but they started on it right away and gave us a 2017 Clubman to use til we came back to pick up my vehicle. Raychel took my cell phone so she could keep me updated with the progress on the work being done. Raychel indeed let us know when the work was done and what they had done. I was having an issue with the AC and they did what they could and told us to monitor it next summer and if problem still existed to contact them again. Raychel was friendly, informative and knowledgeable and did what she said she would. We feel she is a great asset to your dealership. Thanks so much. More

What a Car Buying Experience Should Be! Lithia Motors and its fine management team of Sid and Bryan DeBoer, Dick Heimann, Chris Holzshu, John North, Scott Hillier and others should be proud Lithia Motors and its fine management team of Sid and Bryan DeBoer, Dick Heimann, Chris Holzshu, John North, Scott Hillier and others should be proud of the fine job GM Michael Ruef and his talented team are doing at Lithia Mini of Portland! Ana Chincea represents the type of salesperson the entire industry is moving towards. No more trap door, high pressure sales tactics that used to make the buying experience like a trip to the dentist for a root canal and certainly worse than a periodic colonoscopy! Ms. Chincea, like many of the employees at Lithia Mini, are extremely knowledgeable, engaging and takes active listening to an all new level. They do what is right for you and look to make you a customer for life! No pressure! Honest, open and fair dealing, full disclosure and an extremely timely sales process! (thanks greatly much to the high level of competency possessed by Credit Manager DJ Gill)! Much like what Starbucks has done to the coffee industry in terms of making buying a cup of coffee a pleasurable experience... Lithia Mini has done the same with its automotive buying experience! Congratulations Mr. Ruef to you and your fine team of professionals! More

Service navigation Thanks for the great service. Jarid was a great guy and took care of everything in a timely manner. I will recommend MINI of Portland to anyone who ow Thanks for the great service. Jarid was a great guy and took care of everything in a timely manner. I will recommend MINI of Portland to anyone who owns a MINI. Best MINI dealership I had been to in years. More

The mini went in for a “mouse call” After a mouse had had its way with my 2003 Mini Cooper, I was braced for the worst. Battery dead also so towed to Mini of Portland it went. Ivan cal After a mouse had had its way with my 2003 Mini Cooper, I was braced for the worst. Battery dead also so towed to Mini of Portland it went. Ivan called to give me the first set of findings along with some very helpful and conscientious recommendations. After some needed repairs and a few bandages, it was ready to pick up the next day. Great customer service and a job well done! More

Service Appointment for 9:30 and out the door around 11:00. Ingrid was well versed with our car. Ingrid was very friendly and professional. We stayed in Appointment for 9:30 and out the door around 11:00. Ingrid was well versed with our car. Ingrid was very friendly and professional. We stayed in waiting area and had excellent coffee. Hoping a more southern service center happens. Long ways’ to go for us(6.5hrs round trip) More

Horrible incompetent service department. They sale used car with mechanical issues. Their point inspection is worthless apparently. Then when you contact them to say wth! You get to talk to t They sale used car with mechanical issues. Their point inspection is worthless apparently. Then when you contact them to say wth! You get to talk to the worst general manager I have ever met. Lithia would do themselves and their customers a favor and fire that man. Anyways was advised to file consumer complaint and take them to court under ORS 646 unlawful trade practice. More

WOW!!! Bryn has been the nicest most thoughtful person to work with I absolutely adore him! ever since his first email he has be courteous and thoughtful o Bryn has been the nicest most thoughtful person to work with I absolutely adore him! ever since his first email he has be courteous and thoughtful of all of our needs. and can I just say he's very handsome as well? I never felt pressured to buy, and he made the entire process easy and efficient. Bryn also has Booty that wont quit just like just customer service and professionalism 👀 More

This dealership is the best I have been a MINI owner since 2015 and I love the customer service I get from the sales people and the service center. I recently wanted to trade in I have been a MINI owner since 2015 and I love the customer service I get from the sales people and the service center. I recently wanted to trade in my old MINI for a new one, and Bryn Weigel worked with me for weeks to find a deal I liked and provided extra special customer service. I never felt pressured to buy, and he made the entire process easy and efficient. If you're looking for a MINI ask for Bryn! Tyler Degele in finance was also very helpful, caring, and helped me get extra money back from the warranty on the car I had just traded in. The two of them made sure that buying my new MINI was the best dealership experience I've ever had. More

New car purchase. Jim was fantastic to deal with. He was very patient through all my many questions and test drives. He really made the whole experience easy and fun. Jim was fantastic to deal with. He was very patient through all my many questions and test drives. He really made the whole experience easy and fun. More