MINI of Portland

Saved by Jarid! If you need your MINI serviced, Jarid is your go to. Had to bring my car in for a couple annoying things. Ended up having to bring it back after unres If you need your MINI serviced, Jarid is your go to. Had to bring my car in for a couple annoying things. Ended up having to bring it back after unresolved issues. Things happen so that's alright. Jarid took charge and figured out what was really wrong with the car. He was very quick and clear to communicate his findings with me and got the car by the promised time. The dealership does get busy all the time but the people that work here make it worth the wait! More

Great Service from Justin! I would like to let you know that you have an incredibly knowledgeable and professional service advisor in Justin. He was smart and efficient and a I would like to let you know that you have an incredibly knowledgeable and professional service advisor in Justin. He was smart and efficient and a true car enthusiast to boot. Bravo! More

Good Experience & Very Professional Our sales rep, Bradley was very professional, and right to the point on pricing and how we would complete the sale. She and her staff was very court Our sales rep, Bradley was very professional, and right to the point on pricing and how we would complete the sale. She and her staff was very courteous to our 3 kids,and they kept them entertained while we finished the paperwork. Overall it was a good experience, and we are happy with our new vehicle and the price. The area of improvement would be the length of time it took for the entire process to be completed. More

Buying a Used Car Pleasant experience all the way around. Sales person and staff took the time to work with me and was able to meet my price range. The used car was d Pleasant experience all the way around. Sales person and staff took the time to work with me and was able to meet my price range. The used car was detailed to perfection (looked new!). More

All about customer service, thanks Jarid! The dealership is conveniently located on my way to work, up at OHSU, and they always make sure and have a ride setup for me, which is greatly appreci The dealership is conveniently located on my way to work, up at OHSU, and they always make sure and have a ride setup for me, which is greatly appreciated! This time, there was a bit of a snafu coming back after work to get the car and our Uber ended up being a half hour late, causing us to be over an hour late to dinner plans with family in town, but Jarid and Josh were on it and kept us updated when the Uber would arrive and made sure that the driver contacted us so we could make sure everyone was on the same page for the pickup location. When we got to the dealership, my '13 MCS was ready to go, nice and clean from the complimentary wash, and they even took care of the oil change for the inconvenience, which was truly appreciated. Sometimes things happen that are out of our control, but the team at Mini of Portland were quick to fix it, genuinely apologetic, and we will definitely be back. More

Changing windshield Excellent service, fast, high quality. All staff were friendly and helpful. I would recommend this place to anyone who owns mini. And they have great Excellent service, fast, high quality. All staff were friendly and helpful. I would recommend this place to anyone who owns mini. And they have great coffee for customers :-) More

Always a pleasure Jarid is truly what keeps me coming back to Mini of Portland. He always goes above and beyond to make sure I'm well informed and well cared for. He' Jarid is truly what keeps me coming back to Mini of Portland. He always goes above and beyond to make sure I'm well informed and well cared for. He's the best. More

2nd time buying Great place. Friendly staff. Second time buying from this dealership and about the 7th time I've purchased from a Lithia dealership. Of course, the p Great place. Friendly staff. Second time buying from this dealership and about the 7th time I've purchased from a Lithia dealership. Of course, the paperwork always takes forever, but it is what it is anywhere and they make it as painless as possible. More

Had a misunderstanding but Mini made good My wife took our 2008 Mini Cooper S with ~25,000 miles to Mini of Portland (MoP) to have brake fluid flushed, troubleshoot a stall, replace spark plug My wife took our 2008 Mini Cooper S with ~25,000 miles to Mini of Portland (MoP) to have brake fluid flushed, troubleshoot a stall, replace spark plugs, and replace cabin filter. I normally do all our auto work but my real job was pressing so we decided to pay Mini to do this round of service. We felt confident about them because they seem so friendly and professional every time we deal with them. MoP did the work we requested, did warranty fuel pump replacement, and found additional work that needed done. One item they found was a valve cover leak. They said the valve cover needed replacement. This is pretty unusual for a car with only 25,000 miles on it so we OK’d the work but told them we wanted the old parts they replaced. When we came to pick up the Mini, the Service Consultant (SC1) we dealt with was not there. We asked the Service Consultant (SC2) that helped us where were the parts we asked for. He was unaware of our request but said he would ask SC1 about them. When my wife resent the email request for the parts, SC1 acknowledged her oversight, went to the MoP dumpster, dug out a valve cover, and sent it to us. I am a professional forensic mechanical engineer and in a cursory visual examination, I could detect no defects in the valve cover SC1 sent. However, SC1 was not certain that was our valve cover so there was no point in a detailed examination. I emailed SC1 to ask why they replaced the valve cover rather than just replacing the gasket and other seals. And I asked if they just tried tightening the valve cover before they did anything else. But I could not get a straight answer. SC1 only provided a diagnostic indicating a possible vacuum leak that could occur from either a bad gasket or a defective valve cover. And the far greater likelihood is that a valve cover gasket and/or other oil seals that are wear items will fail rather than a valve cover failing after only 25,000 miles. In fact, from a little online research, I find that the oil sealing rings around the spark plug wells are notorious for failing. I pressed until SC1 stopped responding, wrote this review and filed a complaint with the Oregon Attorney General’s office. I was contacted by MINI Service Manager, Trent. He resolved this issue very amicably and satisfactorily. It will be a pleasure to deal withMINI of Portland next time our MINI needs their special attention. THANK YOU, TRENT! More

Amazing people I purchased a used Mini from another dealership. Within three months it was having several issues, none of which the dealership covered when I refused I purchased a used Mini from another dealership. Within three months it was having several issues, none of which the dealership covered when I refused to purchase their extended warranty for half the price of the vehicle. I took it to Mini and was immediately informed of the diagnostic testing and what needed to be done. They gave me the option to do one thing or have it all fixed and told me prices. They kept me in the loop on the progress of my car by phone and even texted me when I told them I was going to the theater. Any phone calls I made to them were promptly returned. This is the kind of service that creates repeat customers. Thank you, Mini Cooper of Portland, for your outstanding service. And a special shout out to Culver for being my point person while my car was being cared for. More