MINI of Portland

I always felt good working with MINI of Portland as well as the MINI Owners Lounge. All departments at M of P were very professional and helpful in every respect. My brother is in love with MINI, I recommen as the MINI Owners Lounge. All departments at M of P were very professional and helpful in every respect. My brother is in love with MINI, I recommend he contact M of P. More

We initially took our 2008 MINI to have it serviced. Jarid was the one who took our info and was wonderful. He even gave us a great recommendation for breakfast. We knew that we wanted to get a new one Jarid was the one who took our info and was wonderful. He even gave us a great recommendation for breakfast. We knew that we wanted to get a new one within the next 6 months or so, but that was not our reason for the trip. As we started to walk to the restaurant, we saw a 2013 MINI in the colors we wanted on our next one. It had almost everything we wanted, except for the V stripping, so we decided to put off breakfast and go see what kind of numbers Peter could come up with for us. (A friend had dealt with Peter a year earlier & highly recommended him.) We were impressed with how quickly (relatively speaking) the whole thing came together. Peter and the gal (sorry, can't remember her name, just that she was terrific, also!) were able to get the stripping done for us that day when usually it's 2-3 days out, which meant a lot to us as we are from Hermiston, approximately 4 hours away. We were expecting 1.99% financing, but Jan was able to get it knocked down to 1.49%! The young man who did the stripping did a wonderful job. All in all, we would highly recommend MINI of Portland. Not only do they have a terrific team, they also have the best cars.....MINI's. If you are interested in a used car, they have a great supply. More

Peter was great, the management team worked to straighten out a mistake. We were buy a 2006 and the warranty that was put on the contract did not apply. After about 45 minutes a compromise was arrived at a out a mistake. We were buy a 2006 and the warranty that was put on the contract did not apply. After about 45 minutes a compromise was arrived at and the purchase went through. The finance department needs to get on the same page. The closer/finance person we met with was quite snippy. He was not helpful, but rather distracting in the dealership and we as the purchasers arriving at a compromise. For someone so righteous and persnickety; one would have thought he would be correct when figuring the sales tax. We live in Washington. The package arrived with the sale tax check and information necessary to get the license. The problem was that the check is not correct. The amount was short by $167.44! Not a lot of money - but a big surprise! One would think it would be correct! Overall I liked my experience, but the sales team, management team and the financial people need to work better to communicate between themselves. The customer should not have to suffer for their inability to work together. Ultimately the dealership will suffer! I don't expect that this review will ever show up, but I do hope that some reads it, and takes the critique in a positive light to work to create a better customer service experience for the client! More

Buying my used (new to me!) Mini from Peter was my first car buying experience, ever. Although I had not intended to buy the very first car I ever test drove, I did! Peter was great at sticking to what I wa car buying experience, ever. Although I had not intended to buy the very first car I ever test drove, I did! Peter was great at sticking to what I wanted. I told him my price goal and manual and after wandering the lot a bit, we found my perfect car! Because the car had just come in, he didn't have a lot of information about it right off the bat, but once we got back to the dealership from my fun test drive he made an effort to find out my car's history. Although I wasn't able to get Peter to lower the price of my car, I do feel I still got a good deal as it is a Mini and it was in practically perfect condition besides for a few dents. Peter and the other members of the Portland Mini were really supportive during the money process, where I had to do some finagling to make sure everything worked out. They also were awesome and put a new windshield and tires on my car! My one issue was that once I picked up my car (test drove on Saturday, paid/drove away on Wednesday), I had to go back to the dealership twice more to deal with things that I shouldn't have had to use the gas for (DEQ paperwork and picking up a lost key). Besides those two extra trips, I really enjoyed my first car buying experience with Peter. He was very communicative, texting continually about the buying/key process and gave me good advice about how to drive/care for my new car! I definitely would recommend Portland Mini and working with Peter. More

I had a wonderful experience buying my first Mini from Peter Hisey. I didn't know much about Mini going in, and Peter helped explain all the customizable features available. When it turned out the deale Peter Hisey. I didn't know much about Mini going in, and Peter helped explain all the customizable features available. When it turned out the dealership didn't have the Mini I wanted, he helped me find it by accessing a larger inventory database. I only waited 3 weeks for the car to come in, not bad by Mini standards. When it arrived, the deal I was given for the new car and my trade was fair (after a couple back-and-forths). It was relatively painless and I was very happy with the service. There was a slight paperwork mix up, and I had to return to re-sign some things, but was compensated for my trouble. I would highly recommend working with Peter for your next Mini. He is a proud Mini owner himself, and is very knowledgeable about the car. He's friendly, funny, and not pushy - he even helped me re-learn how to drive a manual. When I decide to upgrade my Mini a few years down the road, I will definitely be calling Peter up for assistance. More

After an initial problem with the service personnel, I returned today and was helped by Rory and he showed politeness, knowledge of subject and professionalism which has changed my original assessment of returned today and was helped by Rory and he showed politeness, knowledge of subject and professionalism which has changed my original assessment of this service department. Thank you for your help and explanation of problems with the car and the suggestions on repairs. More

Great experianece, great showroom, fun and inviting. Peter was also perfect to work with, he knew his product but did not push. I would use this dealership again. Peter was also perfect to work with, he knew his product but did not push. I would use this dealership again. More

Peter was great to work with. He was fun and did not presure us at all. He was also very accommodating with our young boys as well. I would definitely recommend Peter. presure us at all. He was also very accommodating with our young boys as well. I would definitely recommend Peter. More

Sales and Finance worked with my less than perfect credit score, as well as finding a vehicle that met most of my criteria...not easy tasks. In spite of having what might be considered a 'captive market', d score, as well as finding a vehicle that met most of my criteria...not easy tasks. In spite of having what might be considered a 'captive market', due to the popularity and excellent price/value relationship of the MINI line, Peter Hisey was the most professional auto sales person with whom I have ever dealt! Additionally, the MINI facility (design/layout) is an excellent 'container' for the display, sale and service of MINIs. As a long-time professional in advertising and graphic design, I am quite sensitive to such things...hence my initial attraction to the MINI. FYI, my sister bought one last year and remains fanatically dedicated to it. If MINI pays attention to customer reviews regarding desired features and or any negative product aspects, MINI should become one of the most sought after vehicles in the world. A across the board price drop to compete with the Mazda 3 series would, of course, not hurt...lol. More

Calling for a service appointment on my new car has been miserable because they easily take over 24 hours EACH TIME to call back. And don't seem to care What kind of service us that? miserable because they easily take over 24 hours EACH TIME to call back. And don't seem to care What kind of service us that? More