MINI of Ramsey

Great experience Needed a hard-to-find part to optimize performance of my JCW Hardtop. Nick researched the information, obtained the parts and then kept me information Needed a hard-to-find part to optimize performance of my JCW Hardtop. Nick researched the information, obtained the parts and then kept me information at every step along the way. A great experience! More

JCW Dinan Tune Excellent service. Installation was done on time and completed earlier than expected. Traveling from out of town, I was provided a loaner vehicle at Excellent service. Installation was done on time and completed earlier than expected. Traveling from out of town, I was provided a loaner vehicle at no charge, and was able to spend the day conducting business in NYC. My Customer Service Rep Nick Falvo was accommodating and informative. Special xxxxxxgo out to Sales Rep Michelle who spent unscheduled time with me during a random stop at the dealership on a previous business trip. She had insights into JCW performance tuning that I did not get at other dealerships. More

Great experience ! Very efficient Nicholas Falvo was my service provider. He did an amazing job in explaining all the issues I had with my mini cooper and what next steps should be tak Nicholas Falvo was my service provider. He did an amazing job in explaining all the issues I had with my mini cooper and what next steps should be taken. I felt very pleased with his job and his honesty. Great employee ! More

Very pleasant service experience Dropped of my recently delivered Clubman S for an issue with the automatic windshield wipers. I was given a loaner and told they would call me later Dropped of my recently delivered Clubman S for an issue with the automatic windshield wipers. I was given a loaner and told they would call me later in the day after the diagnosis was done. Turned out to be a defective rain sensor and the part would be in the following day. I was called early the next morning that the car was ready and would be washed and ready for me to get in about an hour. Joe and everyone else were very pleasant to deal with More

Another outstanding experience with Nick As always a great experience. Nick alsways goes w over and beyond. He has always worked hard to make sure we get the greats value and best use of ou As always a great experience. Nick alsways goes w over and beyond. He has always worked hard to make sure we get the greats value and best use of our time. More

Mini Spring Service Ryan Patti is excellent. Very clear on what needed to be done. Good customer service and very friendly. Thanks to Ryann and the service department. Ryan Patti is excellent. Very clear on what needed to be done. Good customer service and very friendly. Thanks to Ryann and the service department. More

Thanks, Mini!! Service yesterday was perfect! Nick is always so thorough and accommodating with everything I need for my Mini. Actually whenever I need service you a Service yesterday was perfect! Nick is always so thorough and accommodating with everything I need for my Mini. Actually whenever I need service you all have been so helpful and nice too. Thanks!! More

Returning Leased Vehicle I have leased two mini's with this location. From the beginning to the end it has been a privilige to be part of the MINI FAMILY. It truly is a uniq I have leased two mini's with this location. From the beginning to the end it has been a privilige to be part of the MINI FAMILY. It truly is a unique experience, (I have leased from BMV, AUDI, then the kids came along...HONDA, VOLKSWAGEN, CADILLAC, CHEVROLET and then MINI) The sales representatives, the actual center, the service is all wonderful, and then of course to drive the MINI so much fun. More

Found the specific car I was looking for. They took time to research what I was looking for in a Countryman and found one with my exact specifications. The whole process was without stress or They took time to research what I was looking for in a Countryman and found one with my exact specifications. The whole process was without stress or bother. I was kept appropriately informed with emails on the progress. I was given ample information regarding leasing and financing options before finalizing the deal. More

Job Well Done! My wife's MINI Cooper S was in for a defective rear fog lamp issue, which ended up costing very little to remedy, but the service tech's discovered a My wife's MINI Cooper S was in for a defective rear fog lamp issue, which ended up costing very little to remedy, but the service tech's discovered a significant series of oil leaks at the oil filter housing and the turbocharger oil feed tube. Tube and gaskets needed to be replaced, as did a cracked drive belt. All work was performed in a timely manner, and we were given a 2018 Cooper S hardtop 4-door as a loaner which was wonderful for a few days (not as wonderful as our own beloved MINI, of course.) Nick was my main p.o.c. for this work, and he was polite, accommodating, and professional. I have been doing business with this dealership for nearly 8 years and will continue to bring our Cooper for any significant labor like this. Best wishes to all! More