MINI of Ramsey

Excellent service from Ruby and the team Ruby was an absolute pleasure to deal with. I'm very particular with my cars, and the specific car I was looking (Audi RS5) is not a very common car, Ruby was an absolute pleasure to deal with. I'm very particular with my cars, and the specific car I was looking (Audi RS5) is not a very common car, so it's very difficult to find one new or used. I found a Used 2014 RS5 on the Prestige Mini website, but I was out of the country on business at the time. I reached out to Ruby, thinking that it was a long shot that they'd be willing to hold a car like that for me, but Ruby not only responded immediately.. she also put the car on hold for me for an entire week until I got back from my trip. When I went to the dealership, she was very friendly and honest. As it was not a car that they normally offer, she candidly stated to me up front that while we could most definitely go on a test drive, she was not very familiar with the features of the car (perfectly understandable, as I was looking at an Audi RS5 at a Mini dealership). However, car salespeople at other dealerships would likely make things up as they went along - Ruby was extremely honest and helpful, which I very much appreciated. After the test drive, Ruby was able to work with Lance, the finance manager, to work out a deal that was best for me. Keeping in mind that the car was in high demand, they were still willing to negotiate and work with me so that I got a great deal. I'm extremely happy with my experience, and would most definitely recommend Ruby and the Prestige Mini team to others. One other thing I will also add is that salespeople turn me off very easily and very quickly; however, I truly enjoyed working with Ruby the whole way - she was extremely helpful and provided insight while not being overbearing. Anyone that's particular about the type of salespeople they deal with will definitely be happy with Ruby! More

First Mini! Went to Mini of Manhattan, and they wouldn't give me the time of day. Even after booking an appointment, I not even get a chance to take one for a sp Went to Mini of Manhattan, and they wouldn't give me the time of day. Even after booking an appointment, I not even get a chance to take one for a spin because it was "too late in the day". Gave Prestige a try and it was the exact opposite. Even though they were super busy, they were still able to get on a couple of test drives and talk car. Got me a great deal ( I think?). Probably one of best car buying experiences. Ruby explained everything to the last detail. Straightforward, did not try to over sell me anything I did not need, and super nice! More

My second Mini from Prestige I went to Mini for a check up on my 08 hardtop and ended up leaving with a new 15 hardtop Cooper! Ruby was extremely helpful, knowledgeable and genuin I went to Mini for a check up on my 08 hardtop and ended up leaving with a new 15 hardtop Cooper! Ruby was extremely helpful, knowledgeable and genuinely cared about my needs. Her smile lights up the room! Would absolutely recommend her to anyone! Nick in service is also knowledgeable and pleasant. These two made my Mini experience a great one. More

The BEST car buying experience EVER From the moment we walked onto the lot til the moment I drove off the lot in my new Mini Countryman, my experience had been exceptionally top notched! From the moment we walked onto the lot til the moment I drove off the lot in my new Mini Countryman, my experience had been exceptionally top notched! Most car dealerships, you would walk the lot and a sales person would come out to see if you needed help. Not the case at Prestige Mini in Ramsey. My friend and I were left to walk the lot and check out all the cars before going inside to talk to someone about a few cars I was interested in. Ruby was our sales adviser and from the moment she said "Hello", I knew this was a different car buying experience than what I'm used to. I was undecided between 2 cars (both Mini Countryman just different years) and she was very patient answering all my questions. When I decided on the car that I wanted, she made the entire paperwork process so easy and effortless. I was on the fence between leasing and buying and she suggested running both sets of numbers for me so I can compare. My credit score was lower than I had thought it was (limited credit and high credit card utilization ratio), but she was able to get me approved for a loan through Mini financial still and was non judgmental about my lack of credit history or non perfect credit score, which I was nervous about prior to car shopping. There was no going back and forth of the "Let me see what my manager says" part of negotiation that every car buyer dreads. I told Ruby what I was looking to spend a month and she pretty much was able to make it as close to the monthly payments as I had wanted. The entire time, she did not deviate from being super patient, helpful and warm; like buying a car from someone whose a friend of a friend instead of someone you'd just met. After the lease agreement was signed, she walked me through the entire car and showed me all the bells and whistle which no other car dealerships prior had done. Anyone whose seen the inside of a mini knows there's tons of knobs and buttons and if you have to rely on just the manual, it can get overwhelming and confusing. They detailed my car and filled up the gas tank for me and explained when my plates come in they'll contact me to come back so they can put them on for me. Even Lance, the Finance Manager was exceptional in his customer service. He did not make me feel like I was just another "leaser/buyer" on their totem pole. He was honest when I asked him questions and that made me feel good about the experience knowing they weren't out to try to add on tons of additional services I may not need. Overall, such a above and beyond experience and I recommend them to all my friends/family/complete strangers looking to buy a Mini! More

Excellent service, happy customers Our experience with Ruby and Prestige Mini was excellent from the first contact up to the completion of the purchase. Ruby was extremely friendly, he Our experience with Ruby and Prestige Mini was excellent from the first contact up to the completion of the purchase. Ruby was extremely friendly, helpful and knowledgeable, and the lack of any aggressive sales tactics on her part was something we appreciated. Each step of the process went smoothly, including the formal closing (kudos also to finance manager Lance Aiello), and we are now the happy owners of a CPO Mini Hardtop. We would definitely recommend Ruby and the Prestige Mini team to anyone considering the purchase of a Mini Cooper in the Tri-State Area. More

Ruby is great! This was my first time leasing a my own car and I was terrified! Luckily, Ruby was my car dealer. She made me feel at ease and comfortable while also This was my first time leasing a my own car and I was terrified! Luckily, Ruby was my car dealer. She made me feel at ease and comfortable while also being extremely informative and helpful. I am very thankful that I had her to help me through my first experience as she made it super easy and fun. Thanks so much Ruby!!! More

Most fabulous car buying experience Went in to look at a Mini knowing that I wanted to lease. I was set up with Bob F. , and he was absolutely fabulous. I knew exactly what I wanted , an Went in to look at a Mini knowing that I wanted to lease. I was set up with Bob F. , and he was absolutely fabulous. I knew exactly what I wanted , and he really listened. He spent 3 hours with me test driving 2 cars and then SEARCHING a 50mile radius for the car I wanted. At no time did he pressure me to choose something from his lot. In addition, when the car was ready he came in on HIS DAY OFF to accommodate my schedule to pick it up! Stellar service! More