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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,060 Reviews
Call Service Center (201) 760-5000
Today: 7:00 AM - 6:00 PM Closed Now
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2,060 Reviews of MINI of Ramsey - Service Center

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November 10, 2021

I purchased a $2300 maintenance contract after paying $100 for an oil change. The dealership should have discounted the price I paid for the service contract by the $100. I know the Service Rep cannot More

by PHILLIPRIZZO310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2021 -

MINI of Ramsey responded

Hi Phillip, I regret to learn you are unhappy with the service charged to you before you purchased a maintenance contract. Unfortunately this contract only covers services provided after the time of its activation. At your convenience please reach out to me at the number below as I would be happy to discuss this with you further, Mark Mozdziez 551-777-5641 General Service Manager

More
November 10, 2021

Came in at 8 am the gentleman at the desk was so nice and helpful. He went and got me a loaner and I was on my back to work!! Everyone at Ramsey mini is very nice and so a great customer service job!! Love m More

by blessedevent01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
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Nov 11, 2021 -

MINI of Ramsey responded

Thank you so much for letting us know how we are doing! It means a lot to see our customers give us a 5 star review. Enjoy the road ahead and we hope to see you again soon!

November 09, 2021

Patient and helpful! Went above and beyond to assist me regarding my maintenance contract! Thank you! More

by SBUJALSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

MINI of Ramsey responded

Hello, Our team is pleased to know Mark went above and beyond in providing you a patient and helpful service experience and we would like to thank you for taking the time to share this great review. Until next time, enjoy the road ahead!

November 08, 2021

A friendly, lightning fast service experience. The service was performed rapidly and my MINI received a well-needed bubble bath. A perfect 10 experience! More

by jaycantor7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

MINI of Ramsey responded

Hi Jay, we are pleased to know you found your service experience to be fast and efficient service experience and we would like to thank you for choosing MINI of Ramsey.

November 08, 2021

I bought a great new set of tires and feel confident about tackling snow now. More

by DAVIDFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

MINI of Ramsey responded

Hi David, our team is happy to have assisted you in purchasing a new set of tires and we wish you safe travels on the road as cooler weather approaches!

November 08, 2021

Very helpful and patient with whatever questions I had. Made the process very pleasantly smooth. More

by issel719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
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Nov 08, 2021 -

MINI of Ramsey responded

Hello Issel, we are happy to know your service visit with MINI of Ramsey was helpful and patient and we look forward to having you back for your next service!

November 08, 2021

I live in Manhattan but visit with my son in ridgewood.I I live in Manhattan but visit with my son in ridgewood. I take my car to this location because it’s convenient! The service is amazing and my servic More

by SCARSDALE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

MINI of Ramsey responded

Hello, thank you for choosing MINI of Ramsey for your vehicles service needs! We are happy to know Daniel always expresses his care for both your safety and your budget and we look forward to servicing you MINI for many years to come!

November 08, 2021

Was just an oil change but everything was perfect. No issues. The car was ready before the time promised. More

by steve.weissman1
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

MINI of Ramsey responded

Hi Steve, we are pleased to know our team provided you with a perfect service experience. We would like to thank you for this positive feedback and wish you well on the road ahead!

November 05, 2021

Ryan Patti is so polite and show concern for his customers.He is nice and friendly . More

by Gerardo.isip
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
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Nov 05, 2021 -

MINI of Ramsey responded

Hi Gerardo, thank you for this kind review! We are pleased to know our team member, Ryan, provided you with a polite and caring experience. Please don't hesitate to reach out to the MINI of Ramsey team for any future needs, we are happy to help!

November 03, 2021

Always the best. I'll always choose Mini Cooper of Ramsey. Thank you for being there you are people I can trust. More

by rkaltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

MINI of Ramsey responded

We couldn't be happier to know you feel our team members are always people you can trust and we would like to thank you for this kind review. We look forward to having you back at MINI of Ramsey in the future.

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