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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,060 Reviews

2,060 Reviews of MINI of Ramsey - Service Center

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October 21, 2021

Mini of Ramsey service department is always courteous and honest with regard to repairs. I have always had positive experiences when my cars have needed service. More

by EQUESTRIAN_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Oct 22, 2021 -

MINI of Ramsey responded

Thank you for taking time to share the kind review regarding the trust you have with our service department. Our goal is to make our customers feel this way after doing business with us!

October 21, 2021

The staff were very helpful and super nice. They explained everything to me that was going to happen as my car got serviced. I had to wait a hour but it went by so fast plus they had coffee and snac More

by anyke brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

MINI of Ramsey responded

Anyke, we strive to get our customers in and out as fast as possible so we are pleased to know that your car was serviced in a timely matter. Thank you for your rating!

October 21, 2021

The service advisor listened to my concerns, gave me great information on various repair scenarios, and provided excellent communication throughout the repair process. More

by eren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Oct 22, 2021 -

MINI of Ramsey responded

Thank you for the 5-star rating! We are pleased to know that you received proper communication in terms of your vehicle's repair.

October 20, 2021

Staff at this dealership is very cordial and helpful. The space was also clean as we waited for our car. We had the privilege of working with Mr. Ryan Patti for our oil change. Right from the get go, he was More

by gracesoyoungko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Oct 22, 2021 -

MINI of Ramsey responded

Hi Grace, we are pleased to know our team provided you with a very cordial and helpful experience and we would like to thank you for this great review! Our team is happy to have provided you with a smooth service experience and we look forward to having you back for any future service needs.

October 19, 2021

Great experience from the first call in the morning to replace a tire urgently. Item was in stock and I was about to take it in they same day . The entire job was completed by 11 am ! I received a call More

by LISA.CUEVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

MINI of Ramsey responded

Hi Lisa, our team is happy to have helped get you back on the road in a timely manner and we would like to thank you for choosing MINI of Ramsey!

October 18, 2021

It was quick, professional and all the parts were available to fix my car on site. More

by SIMONSHAFIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

MINI of Ramsey responded

Hi Simon, we are happy to know all the necessary parts to repair your vehicle were in stock and we would like to thank you for taking the time to share your experience with our service team!

October 16, 2021

The car is running great. Looks fantastic after its wash. Service is excellent. Would recommend highly. More

by dockatie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Oct 19, 2021 -

MINI of Ramsey responded

Hello, we are pleased to know our team was able to resolve the issues with your vehicle and get you back on the road looking great! Please don't hesitate to reach out for any future needs!

October 15, 2021

Their customer service is beyond amazing. I would highly recommend this team to anyone too bad every company doesn’t have this quality of service! More

by Aquarius38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Oct 19, 2021 -

MINI of Ramsey responded

Hello, thank you for this 5-star review and your kind comments. We are pleased to know our team treated you well and we look forward to assisting you with any future needs!

October 15, 2021

They are fantastic!The only thing is that I requested They are fantastic! The only thing is that I requested that the old pulley they replaced be left in the vehicle for me to see. Thanks for all your More

by PETER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

MINI of Ramsey responded

Hi Peter, thank you for this kind review. Our team is happy to know you are pleased with the service provided to you and your vehicle and we hope to have you back for any future needs.

October 13, 2021

Great follow up via text and video to show the problem my car had. Customer service was also great, so thanks to Jason and George who got me back on the road! More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

MINI of Ramsey responded

Hello JB, thank you for taking the time to share your service experience here at MINI of Ramsey. We are pleased to know you enjoyed our follow-up process and look forward to having you back for any future needs.

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