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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,060 Reviews
Call Service Center (201) 760-5000

2,060 Reviews of MINI of Ramsey - Service Center

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November 02, 2022

Great service, very courteous. They work had to keep you informed. Highly recommended! Will use for service every time. More

by TERMINAL_AC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Louvat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Vanmansart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
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Nov 04, 2022 -

MINI of Ramsey responded

Hello, our team is happy to know you plan to return to MINI of Ramsey for any future service needs. We look forward to having the opportunity to assist you in the future.

November 02, 2022

Having people like the service team at Mini take care of my car is a huge weight off my shoulders. I know that “Luca” is always in good hands with them. They towed, fixed, and cleaned it while I was at work More

by NATESINGZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
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Nov 04, 2022 -

MINI of Ramsey responded

Hi Nate, thank you for sharing your confidence in our team. MINI of Ramsey will always be here to provide your vehicle with quality maintenance.

November 02, 2022

Appreciate the courtesy and service received from MINI of Ramsey. Dan Murphy is a top notch advisor. More

by bobkrieger1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

MINI of Ramsey responded

Hi Bob, thank you for this kind review of your experience with our MINI of Ramsey team. We are always happy to provide courteous customer care and top-notch service. Until your next visit, drive safe.

November 01, 2022

Great people…understanding…considerate! ! Would Recommend Mini to everyone I know. Glad to be part of Mini More

by DINNO27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tornatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

MINI of Ramsey responded

Hi Dinno! Wow, thank you for your kind words and recommendations! We are so pleased to hear that during your time here, you encountered understanding and considerate interactions. We look forward to seeing you again down the road.

November 01, 2022

This is the 3rd time I have brought my mini in for the clicking in the gas pedal and it’s still not fixed. This car was expensive and it shouldn’t be happening. But it should be fixed by now!!! More

by Katyjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

MINI of Ramsey responded

Hi Katy, it is unfortunate to see the feedback you have shared here despite our team best efforts to work with you. In summary, During your recent visit our team asked to go for a test drive with you so we could replicate the issue you had described, however, you did not have the time to do so. Our team would still be happy to assist you, and we hope you will consider reaching out directly so that we may set up a time to ensure your vehicle is diagnosed properly. Mark Mozdziez 551-777-5641 General Service Manager

Nov 08, 2022 -

Katyjo responded

I never said I Didn’t have time. I thought they were going to try and fix it and see if they heard the noise. IF not when I picked it up I would go for a test drive.

November 01, 2022

Consistently responsive. Great communication. Have used them for years. Only wish they were closer to us. More

by psingh00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Nov 02, 2022 -

MINI of Ramsey responded

Hi P.Singh, Thank you for not only leaving a review but for also letting us know what a great job our team is doing. Communication is the key to great customer service and we are so pleased to see that it is well appreciated. Until next time, we wish you safe travels.

November 01, 2022

I can't say enough good things about mini of Ramsey! ! Kind and helpful and thorough come to mind immediately. Service is exceptional and just love this dealership. More

by HOPEYFREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2022 -

MINI of Ramsey responded

Hello, Your kind words have truly made us smile. We are so pleased to see that your experience went so well. Thank you for trusting us with your vehicle and we hope you will continue to consider servicing you vehicle here with us at MINI of Ramsey

November 01, 2022

Prompt, polite, respectful and detailed help and explanation of what was wrong. My car and I were back on the road quickly. Super appreciative of everyone for fitting me in. More

by snilsson1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2022 -

MINI of Ramsey responded

Hi! We are so happy to hear that not only did you have a great time here with us at MINI of Ramsey but we were also able to fit you in and get both you and your car back on the road in a timely manner. We hope to see you again soon!

October 31, 2022

Clean, kind, understanding and accommodating. I enjoy speaking to the reps and having a cup of coffee in their lounge. More

by MONIBUG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Oct 31, 2022 -

MINI of Ramsey responded

Thank you for choosing MINI of Ramsey for your vehicles service. Our team enjoys visiting with you during your wait, and we look forward to having you back for future services. Happy Halloween!

October 30, 2022

Great , people and service. We did have to wait 3 hours due to an upgrade. More

by ZAYDAOTERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these
Report | Print
Oct 31, 2022 -

MINI of Ramsey responded

Hello, while we are sorry for the wait, our team is happy to know you found us to offer great service! If there is anything we can do to help in the future, please don't hesitate to reach out.

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