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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,051 Reviews

2,051 Reviews of MINI of Ramsey - Service Center

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October 12, 2022

Never a bed experience Jayson is the best. Always accommodating. Only complaint is you are expensive. More

by nealjonmills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

MINI of Ramsey responded

Hi Neal, thank you for this honest feedback. Our team is always happy to provide you an accommodating experience. We hope to have you back at MINI of Ramsey in the future and would like to encourage you to ask if any of our current service specials can be applied to your visit.

October 11, 2022

The service advisor reviewed well the needed maintenance for the car but was not pushy she it was appreciated. More

by ACVISORRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

MINI of Ramsey responded

Thank you for this helpful feedback. It is a pleasure to know you felt the experience was informative but pressure-free. If there is anything further we can do to help, please don't hesitate to reach out.

October 07, 2022

Dan in Service is fantastic. Organized and helpful. Will always use them on my Mini More

by LONSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

MINI of Ramsey responded

Thank you for trusting Dan, and the rest of our team, with your MINI's maintenance. our team is proud to provide organized and quality service for our customers.

October 06, 2022

Awesome Service. For starters, Daniel was able to see my car early. While I realize that cannot be done all the time. It was helpful and convenient to have that optio More

by fmerin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

MINI of Ramsey responded

Thank you for sharing your experience with our team here at MINI of Ramsey! We are pleased to see you enjoyed both the service and our waiting area. Until next time, drive safe!

October 05, 2022

Very attentive to the needs of their customers. Dealership is nice and clean. Waiting area equiped with coffee machine, water and fridge for customers to be comfortable while waiting to get their More

by LANI_ODC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

MINI of Ramsey responded

Thank you for sharing your service experience. Our team is happy to have provided an attentive and comfortable service experience. If there is anything MINI of Ramsey can do to help in the future please don't hesitate to reach out.

October 04, 2022

Always been treated very nice , staff very friendly and helpful . Also knowledgeable no complaints whatsoever More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

MINI of Ramsey responded

Hi Sarah, it was a pleasure having you here at MINI of Ramsey, and our team is thrilled to know you enjoyed your experience. We are grateful to have you as a loyal MINI customer.

October 04, 2022

Service is fine. Your customer service rep, Dan, is difficult to work with. He is abrasive and combative. He doesn’t answer questions directly and I will not deal wit More

by Kstraubel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Oct 07, 2022 -

MINI of Ramsey responded

Thank you for sharing this honest feedback. While we are happy to know you enjoyed working with Ryan, It is unfortunate to see you feel this way about one of our team members. When you have a moment, I would appreciate the opportunity to learn more about what has led to these feelings. Please consider reaching out directly, using the contact below. Mark Mozdziez 551-777-5641 General Service Manager

October 04, 2022

Great Service! Dan Murphy kept me informed all the way through the process - service was quick and car was returned spotless!!! More

by joycogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

MINI of Ramsey responded

Thank you for sharing your service experience. Dan, and the rest of our MINI of Ramsey team, is happy to have ensured your visit was timely and thorough. Please don't hesitate to reach out for any future needs.

October 03, 2022

Good center but can improve timing between drop off the car and the retrieving. Thank you More

by PIETROCALDARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

MINI of Ramsey responded

Thank you for bringing your vehicle to MINI of Ramsey for service. While we understand you would have like a faster return, our team is pleased to see your overall experience was enjoyable. In the future, we hope to have the opportunity to gain your full confidence. Until next time, drive safe!

October 02, 2022

Great service was very concerned about how I was and if they could do anything to make me comfortable More

by Jessortiz658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Oct 03, 2022 -

MINI of Ramsey responded

Hi Jess, thank you for choosing MINI of Ramsey! We are happy to have ensure you were comfortable while waiting for your MINI to be serviced. Our team looks forward to your next visit.

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