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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,051 Reviews

2,051 Reviews of MINI of Ramsey - Service Center

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August 12, 2022

Service was great. I brought in my car and the service was done pretty quickly. More

by vloy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

MINI of Ramsey responded

We are honored to know that we promptly took care of your vehicle and provided you with great service here at MINI of Ramsey. Please contact us if you require further assistance. We appreciate your kind words and the 5 stars.

August 11, 2022

Every staff member is so courteous! The lounge waiting area and bathrooms are super clean. I do not mind driving to this location because I always leave satisfied. More

by HHPENA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon , Ryan Patti
Aug 12, 2022 -

MINI of Ramsey responded

Thank you for trusting us with your vehicle and choosing MINI of Ramsey. We are glad to learn you enjoyed our waiting area; customer service is important to us. Our Service Team will always be here to assist you when needed.

August 08, 2022

Always responsive and over-serving. I drive an hour for service over my local mechanic and it's worth every minute. More

by DONMINI81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

MINI of Ramsey responded

We are so glad to read that you are consistently impressed with our Service Department. Thank you so much for being our loyal customer here at MINI of Ramsey and we look forward to your next visit.

August 08, 2022

They get back to you on a timely manner . My advisor is very personable and always willing to help ;) More

by JEF.AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Aug 09, 2022 -

MINI of Ramsey responded

We're glad to see that you had a prompt and personable encounter with our Service Team. Please don't hesitate to reach out to us here at MINI of Ramsey in the future if you need any further auto-related assistance. Thank you for your 5-star feedback.

August 07, 2022

I bought my Mini here 17 years ago and I allow no one else to service it. My service team consists of Ryan (my advisor) and Ash (my mechanic). I have complete faith in them and never question their jud More

by RichK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash (service technician), Ryan Patti
Aug 09, 2022 -

MINI of Ramsey responded

Rich, thank you for your five-star review. We strive to always provide a high level of customer satisfaction here at MINI of Ramsey. We are overjoyed to learn our Service Team consistently goes above and beyond to ensure our customers have a positive experience. Let us know if we can be of further assistance to you.

August 07, 2022

Receptionist was extremely rude. I’ve always visited this mini dealership since I bought my car in 2015 and I have never been treated so poorly. Would not recommend going here. More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abraham Khalifeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
Aug 10, 2022 -

MINI of Ramsey responded

Stephanie, Thank you for your loyalty to our team over the past 7 years. Your business is greatly valued and we would appreciate the opportunity to earn back your confidence. Please consider reaching out to me at the number below. Mark Mozdziez 551-777-5641 General Service Manager

August 05, 2022

mini of Ramsey has been very professional and confident with the maintenance of my vehicle. The text that shows the walk around and service on your vehicle is very comforting. It's almost as though you More

by TSCARLETT33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne??? He's the technician who service my vehicle and walk through step by step itemizing everything
Aug 07, 2022 -

MINI of Ramsey responded

Thank you for taking the time to leave this amazing review regarding your servicing visit here at MINI of Ramsey. Our Service Team takes great pride in knowing they are providing communicative and comforting care to our valued customers and their vehicles. It would be our pleasure to provide you with more phenomenal experiences for your future maintenance needs.

August 05, 2022

Took them 3 visits to fix a brand new tire. Ridiculous. Then tried to make it seem like their inability to fix a tire was my fault. Never going back More

by JEN_BAUSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Aug 10, 2022 -

MINI of Ramsey responded

Hi Jen, It is unfortunate to see the feedback you have shared in regards to your tires. When you have a moment, I would appreciate the opportunity to learn more about your visit and work towards earning back your business. Please consider reaching out to me at the number below. Mark Mozdziez 551-777-5641 General Service Manager

August 05, 2022

Excellent customer service. Always greeted with a smile and quick to answer any questions you might have. More

by AntoninaPhipps
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Aug 07, 2022 -

MINI of Ramsey responded

Antonina, we here at MINI of Ramsey appreciate your five-star review. Nothing pleases us more than learning you were shown an excellent dealership experience working with our team. Let us know if we can be of further assistance to you.

August 05, 2022

Bad experience. Not going to come back. Requested a loaner and they didn’t have one for me. More

by nathanagati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Patti
Aug 05, 2022 -

MINI of Ramsey responded

Hi Nathan, I deeply regret to hear of your dissatisfaction with your recent visit. I would appreciate the opportunity to earn back your trust and to further discuss your experience. Please call me at your soonest convenience. Mark Mozdziez 551-777-5641 General Service Manager

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