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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,066 Reviews
Call Service Center (201) 760-5000

2,066 Reviews of MINI of Ramsey - Service Center

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August 07, 2022

Receptionist was extremely rude. I’ve always visited this mini dealership since I bought my car in 2015 and I have never been treated so poorly. Would not recommend going here. More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abraham Khalifeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist
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Aug 10, 2022 -

MINI of Ramsey responded

Stephanie, Thank you for your loyalty to our team over the past 7 years. Your business is greatly valued and we would appreciate the opportunity to earn back your confidence. Please consider reaching out to me at the number below. Mark Mozdziez 551-777-5641 General Service Manager

August 05, 2022

Excellent customer service. Always greeted with a smile and quick to answer any questions you might have. More

by AntoninaPhipps
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
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Aug 07, 2022 -

MINI of Ramsey responded

Antonina, we here at MINI of Ramsey appreciate your five-star review. Nothing pleases us more than learning you were shown an excellent dealership experience working with our team. Let us know if we can be of further assistance to you.

August 05, 2022

Took them 3 visits to fix a brand new tire. Ridiculous. Then tried to make it seem like their inability to fix a tire was my fault. Never going back More

by JEN_BAUSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Aug 10, 2022 -

MINI of Ramsey responded

Hi Jen, It is unfortunate to see the feedback you have shared in regards to your tires. When you have a moment, I would appreciate the opportunity to learn more about your visit and work towards earning back your business. Please consider reaching out to me at the number below. Mark Mozdziez 551-777-5641 General Service Manager

August 05, 2022

mini of Ramsey has been very professional and confident with the maintenance of my vehicle. The text that shows the walk around and service on your vehicle is very comforting. It's almost as though you More

by TSCARLETT33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne??? He's the technician who service my vehicle and walk through step by step itemizing everything
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Aug 07, 2022 -

MINI of Ramsey responded

Thank you for taking the time to leave this amazing review regarding your servicing visit here at MINI of Ramsey. Our Service Team takes great pride in knowing they are providing communicative and comforting care to our valued customers and their vehicles. It would be our pleasure to provide you with more phenomenal experiences for your future maintenance needs.

August 05, 2022

Bad experience. Not going to come back. Requested a loaner and they didn’t have one for me. More

by nathanagati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Patti
Report | Print
Aug 05, 2022 -

MINI of Ramsey responded

Hi Nathan, I deeply regret to hear of your dissatisfaction with your recent visit. I would appreciate the opportunity to earn back your trust and to further discuss your experience. Please call me at your soonest convenience. Mark Mozdziez 551-777-5641 General Service Manager

August 04, 2022

Mini of Ramsay always performs excellent service. They explain all procedures and costs before working in your vehicle. More

by WJR218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2022 -

MINI of Ramsey responded

Thank you for your business and the great rating for our team at MINI of Ramsey.

August 04, 2022

Great Service Center and sincere customer care and always dependable. Will recommend to all Mini reliability. More

by francoc0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Aug 05, 2022 -

MINI of Ramsey responded

Thank you for the recommendation. Our team at MINI of Ramsey appreciates your business.

August 04, 2022

I arrived a few minutes early for my appointment but my car was taken immediately. The service took about an hour and a half which was what I expected. More

by SUZMARZOCCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2022 -

MINI of Ramsey responded

It's great to see that we provided you with a prompt service appointment. Your satisfaction means a lot to us. Thanks for visiting us at MINI of Ramsey and for your recognition on DealerRater.

August 03, 2022

Mini of Ramsey was very responsive to setting up the service appointment and kept me well informed of the work to be done More

by AD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna was very helpful, Ryan Patti
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Aug 04, 2022 -

MINI of Ramsey responded

Here at MINI of Ramsey, it is our goal to ensure our customers are informed and well taken care of. We look forward to having the pleasure of assisting you again.

August 02, 2022

Ruby is lovely and went out of her way to help me in purchasing my Mini. The service department is thorough and very friendly. More

by dubintoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Report | Print
Aug 02, 2022 -

MINI of Ramsey responded

We are glad to have gone out of our way to assist you through your purchasing process here at MINI of Ramsey. Our Service and Sales Department is glad to be friendly during your visits. We look forward to working with you again.

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