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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,060 Reviews
Call Service Center (201) 760-5000

2,060 Reviews of MINI of Ramsey - Service Center

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January 13, 2022

Work performed as requested after some confusion on future repairs versus the immediate needs for repair More

by borchera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

MINI of Ramsey responded

Hello, i'm sorry to learn of the confusion during your recent visit. However, I'm happy to hear our team was able to correct this and perform the necessary services on your vehicle. If you have any further needs please don't hesitate to reach out, we are happy to help!

January 13, 2022

The service associates really work hard to get you in and out quickly. They also do a great job keeping you informed of any issues or changes needed. Ryan Patty is great! More

by yeeball39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Report | Print
Jan 15, 2022 -

MINI of Ramsey responded

Thank you for sharing your service experience here at MINI of Ramsey! Ryan and the rest of our team are happy to have assisted you so well.

January 12, 2022

Excellent attention to detail and personal service Service rep was very helpful Tech was also helpful explaining things to consider More

by STEVE@HIMBERENT.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

MINI of Ramsey responded

Hi Steve, thank you for taking the time to share this review following your service visit with us. We are happy to know our team was helpful in explaining the necessary maintenance. Until your next visit, drive safe!

January 12, 2022

Very professional on the phone and in person. Had a great experience, comfortable waiting area. More

by 0HANK900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2022 -

MINI of Ramsey responded

Hello, thank you for visiting MINI of Ramsey for your vehicles service! We are happy to know our team provided you with a professional and comfortable service experience.

January 10, 2022

The Video of the Car being worked on. Have never seen that. Wonderful, Great Works. More

by Elvia E Hudson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2022 -

MINI of Ramsey responded

Hi Elvia, thank you for bringing your Mini to MINI of Ramsey for service! We are pleased to know you appreciated our video service update and hope you will return for any future maintenance needs. Have a great day!

Jan 11, 2022 -

Elvia E Hudson responded

I like the Friendliness at this MINI in Ramsey. The car is taken care of very well. Continue the Good Work!!!!!!!

January 07, 2022

I love this dealership. Always friendly. Always great at keeping me up to speed with the working being done on my Mini. I moved out of the area and still drive 2.5 hours for service. All of the service pers More

by SUSAN2WORLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Jan 07, 2022 -

MINI of Ramsey responded

Hi Susan, thank you for continuing to return to MINI of Ramsey for your vehicles service. Your loyalty means more to us than you know, and we look forward to continuing to provide you and you MINI with quality care.

January 07, 2022

I live in NC but schedule all my maintenance and service at Mini of Ramsey because everyone I have ever dealt with has gone out of their way to help me. They are efficient, knowledgeable and respectful. More

by Margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Report | Print
Jan 07, 2022 -

MINI of Ramsey responded

Hi Margie, thank you for making the trip to MINI of Ramsey for all your vehicles service needs! We truly appreciate your business.

January 07, 2022

Great service and we were able to purchase the multi oil change plan. They also alerted is to future service needs so we could plan ahead More

by PJFRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

MINI of Ramsey responded

Hi PJ, thank you for purchasing our oil multi-oil change plan! We are happy to have updated you on the condition of your vehicle and look forward to having you back for future services.

January 07, 2022

Quick diagnosis and similarly quick repair and a free car wash. I have never been disappointed at Mini of Ramsey. More

by WJR218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Jan 07, 2022 -

MINI of Ramsey responded

Hello, thank you for sharing your experience with our service department! The MINI of Ramsey team is always happy to provide a quick diagnosis and get our customer back on the road in a timely manner.

January 06, 2022

Best customer service I’ve ever experienced. Ryan Patti always goes above and beyond to take care of me. More

by biff1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Report | Print
Jan 06, 2022 -

MINI of Ramsey responded

Hi Biff, thank you for this great feedback. It is a pleasure to know Ryan always provides you with excellent service. We look forward to having you back at MINI of Ramsey.

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